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I purchased 3 wedding dresses and it took a month after payment for the dresses to be shipped. The dresses have still not been delivered and although I have given the company proof via royal mail who conformed in writing my order hasn't been delivered, they have still refused to give me a refund. They will only give me 50% of my money back. The customer service is disgusting and I am forced to seek further action. Please do not purchase from this scam company!
Tip for consumers:
Do not purchase from this website
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I purchased x5 dresses for my bridesmaids and all dresses straps broke on my wedding day (3 of...
Items were returned! Why are u emailing me saying otherwise? SCAM!
Dear customer,
Thank you for your feedback.
We do apologize but please kindly note that almost all the dresses on our website are made to order, for your items, we need 15 - 18 days to prepare the item and another 5 - 8 days to ship. As checking with your tracking number, your order has been delivered on 2020-11-13. We do apologize that your local company not allowed us to contact them. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.