Overview
JJ's House has a rating of 4.1 stars from 3,074 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress and good quality. JJ's House ranks 3rd among Wedding Dresses sites.
I looked at a lot of sites for a dress for our son's wedding... Finally, found JJ's and sure glad I did! Dress arrived quickly, looked and fit as described. It was absolutely beautiful and I got a ton of compliments on it.
I ordered a dress on Feb 22, and it told me it would arrive between march 14 and 21. It was a good time frame before my prom, so I pressed purchase after trusting it. I shouldn't have. My package said it was released by customs on march 14, yet today is March 22 and I still haven't received it. My first few tickets sent by chats were ignored, and then my email was too. Only when I returned to the chats and pressured them was an email sent the same day. They essentially told me that I had to wait a bit longer, and then if it still wasn't here, that they would try a better solution. What does that mean? The whole email only included a link to the tracking website. Which I had been using. The website told me that it's best to contact the courier directly as they don't have much control of the packages once it leaves the warehouse, which is fair, but it's your company. The courier however, is based in china and does not answer any calls (I tried) and have been ignoring my emails. I also contacted UniUni, which is the delivery service JJhouse claims to use, but UniUni said they've only received information regarding the package on March 10th and have yet to receive anything. Nothing. I've received nothing. TLDR: If your package is lost/late/needs return, customer service will be horrible to deal with. UPDATE: I was offered a full refund by JJHouse, and their chat agent is the most responsive and helpful. Emailing them was still difficult, but it can be credited to the time zone difference.
Dear Adda, your order was sent out on 9th March as we stated on the website. After the customs clearance on March 14th, the final-mile logistics partner has not received the parcel yet. We have repeatedly urged the logistics company to resolve this matter as quickly as possible. Please kindly check your email for more information regarding the logistics issue.
I have been ordering gowns from you for years and I absolutely love e very one of them. I always get a lot of compliments on your gowns. Thank you for having such a wonderful product!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I recently purchased some items from JJShouse and I couldn't be happier with the items that I received. The items arrived in time in good condition, exactly as described on the website. I'm thrilled with the quality and will definitely shop again in the future. The website is user-friendly, making it easy to find the items you need. The checkout process was smooth, and I received my order promptly. Highly recommended!. Overall, my experience is great and I can't wait for my next purchase.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
The dress is so much nicer than I could've imagined
Dear Mackense，
We are honored to hear your compliment on our gowns. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Easy to use, easy on the eyes. Very nice and simple looking for easy access
Dear Samantha, we're glad you found it easy to use and visually appealing for quick access. Thank you for your kind words!
This was my first time buying from JJ's and it certainly did not disappoint! We're very satisfied with our dresses. We'll definitely be buying again.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Both dresses were amazing. Great quality and material.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
I think JJs offers a quality product and certainly lots of choices-if you're built like a tall, skinny model. All the products i tried were quality but could be better. For instance, not everyone has someone to help them dress; why not side zippers?
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I purchased a dress for a wedding and it took close to three weeks to receive. Once I received the shipment the box was opened, crushed and the inner plastic that the dress was in was also opened and exposed. There was no return label or receipt. I notified JJ House immediately, providing pictures etc.
They do NOT stand behind any conditions in receipt of purchase and shipment.
They make it a terrible experience and still not refunding me or sending me a return label upon multiple requests.
Thank you for your review.
We appreciate your understanding that, in the event of any damage caused during shipping, we would require photos of the affected items. This allows us to assess the situation and provide appropriate compensation. Based on the photos you provided, the dresses appear to be in good condition.
As a gesture of goodwill, we issued a free return label and waived the restocking fee on November 11,2024, taking into account your previous experience. However, upon reviewing the return label, we found there is no tracking information, indicating that the parcel has not yet been handed over to the courier.
Please note that we can process a refund only after receiving the returned items. We kindly request that you return the parcel at your earliest convenience so we can resolve this matter promptly.
Thank you for your cooperation.
I purchased beautiful final sale dresses at jj house always had a wonderful shopping experience excellent customer service. I have been a customer for several years and would highly recommend jj house to my friends and family.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Excellent customer service beautiful dresses at a affordable price.
Shipment was on proper timing. Outfit was almost true to size, body was perfect except shoulders were a little big so had to be altered for me. Length was also long for me and had to be altered as well. Really loved outfit. Very happy overall
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I love this pant set. The color is a true Taupe color with a sleeveless lace top, a sheer jacket with lace and pants.
This will be perfect to wear with gold or silver shoes and accessories.
The fabric is a good weight and will be comfortable to wear. Can't wait till my next cruise to take it with me.
JJ'S keep up the good work. This was on a special but makes it even more special.
Dear customer, we cannot be more grateful for you taking the time to write such a detailed review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order.
I am very pleased with JJ's.
I have purchased a gown for my granddaughters wedding this past September, so beautiful. I had many compliments on it the perfect color Aqua, I was able to get matching shoes. Purchased a pearl beaded clutch loved it, many compliments.
Recently purchased a long sleeve beaded top dress and pant set on sale at a wonderful price, Ordered 2 new clutches so beautiful and different perfect price.
I have never had a problem with any returns.
Keep up the good workd JJ's
I will be back again
Dress is made very good I loved the dress but it was too big so I had to return
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I tried on a few dresses a couple of times and getting them was quick and easy. The quality of all of them were excellent and returning them was just as easy. I found the perfect dress for my son's wedding in march2025 and even told the mother of the bride and she will be trying some on herself. Very pleased with JJ's!
Dear customer, we cannot be more grateful for you taking the time to write such a detailed review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order.
I have never been disappointed in anything that I have ordered from JJ's House. Look at their size chart. They are true size to their chart..
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Beautiful dress! I will be wearing it for my engagement photoshoot. It fits perfectly, it's very light, the colour is beautiful just like the picture and quality is amazing. Length is a bit long even with heels so will have to shorten it a bit but that's because I'm petit. I really recommend this dress, you won't be disappointed. It arrived in 5 days! It also has pockets (Bonus!)
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Need to exchange for a different size but can't contact company without order number which I deleted. They retrieved my data and are working with me. Dress quality is great and I'm excited about it. Next time I'd use the try on at home option since there is no paperwork included in a standard order.
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. If you are not able to provide the order number, could you please provide the email adress you used when you placed order? If you are not willing to provide your email address, here are 3 ways to contact us.
1. Contact our customer service on LiveChat, they are more than willing to help you
2. Directly send email to service@jjshouse.com
3. Create a ticket under your account
We will try our best to help you within 24 hours.
Thank you for your time.
Hong kong company delivered items 1 month later despite us paying shipping fees, then they were useless as our wedding had past. Endless online chats with representatives to get our return label and lost our money in shipping charges. Avoid at all costs!
Dear customer,
Thank you for your feedback.
We do apologize but after checking for you, we didn't delay your order. One of the item in your order are made to order item, we need 9 -11 days to prepare the order and another 15 - 30 days (super saver shipping you choose) to ship. So we deliver your order in time.
Please contact us us if you need any further help.
If I could leave 0* then I would. Honestly, just avoid this company at all costs. They promise to ship their bridesmaids dresses within 24 hours - when they don't! They promised me (in live chat and on the item listing) they would arrive on the Wednesday, as I had paid for expedited shipping, when they didn't arrive until the Saturday. Getting them to issue me with a returns label was almost impossible - their customer service are literally the stupidest people I've ever come across, and have no brain cells at all between them. Now they've finally refunded me and charged me £3 for the Royal Mail returns label then seemingly another £33.63 to return them to Hong Kong. Absolute scum of the earth.
Dear Tim H,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. The item in stock is out of stock, so we need to made the item to the order, so we didn't ship the order in 24 hours. We are glad that you are satisfied with our solutions.
Thank you for your cooperation in advance. Hope to hear from you soon.
- Visit Website
- Singapore, non-US, Singapore
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~