JJ's House

Hi, I didn't read any reviews before I ordered a dress. Good thing! It would have just made me worry, and I don't need that on top of planning a wedding in 45 days! I ordered on Sept. 2,2020, and the dress came yesterday Sept. 17,2020. Jjshouse makes their dresses from scratch, so the dress we received fits perfectly. Pretty awesome considering nothing fit at any of the bridal shops around here (Utah). Keeping in mind the dresses were made in China and shipped here. If you don't have 20 days to wait for a dress buy one off the rack and have it tailored. As for JJshouse dresses, totally worth the wait! I ended up with a beautiful, "made to order" dress at a reasonable price.

This company is great they respond quickly and I've received a few of my refunds with no hassle. Love love love these dresses but sadly they didn't fit. I will refer this company to others. Thank you JJ's house for being Amazing.

I've read many reviews, most of them were very bad (I'm Dutch so don't mind my English). I'm writing this review because I want to help others on their search for the right dress. First of all, measure is key! Watch the video to mesure the right parts. Second, to avoid disappointment, read the instructions of the dress. You will read that some lace stay the same color as shown on the picture. I had my dress tailor made, it fits like a glove and the color is exactly like the picture. I'm very happy with my dress and will order from JJ's house again! I'll insert a picture (I hope this helps you to make a decision).

As it's now prom season, many people are looking to buy dresses for the big night! My friend and I recently got prom dresses from JJsHouse and we love them!

This black one fit my friend really well and it looked so good on her. I really loved the blue one that I shared in the picture (the back is my favorite :)) Her's was about $150usd while mine was only $89! We did get it tailored/custom sizing so that does cost extra.

The quality of these are just so amazing for it's price and I'm so glad I didn't spend more than what I did because paying hundreds of dollars for a dress for this one night is erm not exactly worth it so definitely check out their website if you're interested in buying ANY kind of dress!

Ps, they ship internationally too!

I ordered a dress on Feb 22, and it told me it would arrive between march 14 and 21. It was a good time frame before my prom, so I pressed purchase after trusting it. I shouldn't have. My package said it was released by customs on march 14, yet today is March 22 and I still haven't received it. My first few tickets sent by chats were ignored, and then my email was too. Only when I returned to the chats and pressured them was an email sent the same day. They essentially told me that I had to wait a bit longer, and then if it still wasn't here, that they would try a better solution. What does that mean? The whole email only included a link to the tracking website. Which I had been using. The website told me that it's best to contact the courier directly as they don't have much control of the packages once it leaves the warehouse, which is fair, but it's your company. The courier however, is based in china and does not answer any calls (I tried) and have been ignoring my emails. I also contacted UniUni, which is the delivery service JJhouse claims to use, but UniUni said they've only received information regarding the package on March 10th and have yet to receive anything. Nothing. I've received nothing. TLDR: If your package is lost/late/needs return, customer service will be horrible to deal with. UPDATE: I was offered a full refund by JJHouse, and their chat agent is the most responsive and helpful. Emailing them was still difficult, but it can be credited to the time zone difference.

I ordered 4 of my bridesmaid dresses custom size and 3 of them were incorrect.

I have photo evidence of the incorrect sizes but all customer service can say to me is that tape measurements can vary in size which is incredibly incorrect and a stupid thing to say? One of my bridesmaids dresses we ordered in 48 inches length and it has come in 42 inches. I have given JJ house over a week to resolve this but they have now ignored my emails which is extremely unprofessional.

I'm now left with one completely unwearable dress and the other two are going to have to wear dresses that a just to big for them because JJ House have got this wrong and are not doing anything to solve it.

I would not recommend this company to anyone who's planning on putting there faith in them for there special day!

Need to exchange for a different size but can't contact company without order number which I deleted. They retrieved my data and are working with me. Dress quality is great and I'm excited about it. Next time I'd use the try on at home option since there is no paperwork included in a standard order.

How is it I've paid £154 for an outfit with postage ( which I thought was £16 - expensive at best!) I work in retail and we never charge that amount! My refund was £113 so I've lost £ 40 returning a sub standard outfit!
Think trading standards need to look into this practice!

They don't custom made anything. They make you pay more but when the dress arrives it has nothing to do with your size, the quality is awful. They are based in Hong Kong and not UK, worst experience ever. Run from them.

BUYER BEWARE! Don't order before reading!

I ordered a custom made outfit for my son's wedding from JJsHouse.com It was late. I checked the tracking. It stopped in NYC. I have contacted them several times. They are not replacing it, or refunding me. They said it's not their responsibility once the shipper has it. They offered to refund me for 1/2 of my shipping cost. 11$. Their customer service just stinks. If you're on a budget, don't even entertain the idea because you could very well end up buying two dresses if the one from JJSHouse never shows up!

I recently returned a chiffon bolero jacket weighing 2-3 ounces. Not wishing to spend $30-40% of the items value to get a tracking number I returned it to the company via priority mail with their form inside the package as directed. My return address was clearly written. Well, a month has passed and sure enough they are saying it was not received. I consider this highly unlikely! Back & forth with their customer service and bottom line is they refuse to refund my $28. Perhaps now they can sell it to collect an additional $28 but, they have lost me (and maybe others here who value customer service and a reasonable return policy) as a customer. I have two more family weddings upcoming and will NOT be looking for my dresses at JJ's House!