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Tatiana H.

Contributor Level

Total Points
133

1 Review by Tatiana

  • JJ's House

3/17/20

Warning! This company will take your money and ignore your requests with customer service. I have said many times and requested to cancel my order and get my refund through tickets, phone (doesn't work its disconnected, the chat online doesn't help at all etc) Very bad service! Do not order from this company.

They don't response within 24 hrs. It is has been more than 7 days and nothing.

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JJ's House R. – JJ's House Rep

Dear customer.

We have known your main complaint and we are sorry to bring you all the inconvenience.

Due to the novel coronavirus, some makers were not allowed to be back to work and the delivery time was also be affected.

We are sorry for the delayed response. But we never mean to ignore your requirements. Because of the huge amount of consultations, our customer service staffs are trying our best to response to every request. We are sorry for the delayed response. Hope you could kindly understand that we will try our best to solve the problem for you.

To solve your problem, our customer service staff has sent you an email. Please remember to check your email box.

Thank you for your time and effort. Hope we can serve you better in the future.

Tatiana Has Earned 53 Votes

Tatiana H.'s review of JJ's House earned 53 Very Helpful votes

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