Ted Baker

I ordered online five items at Ted Baker's website. Two packages were delivered to my home by UPS. The company UPS shared a photo with me to confirm the delivery, and I have a video as well from my Nest cam. The problem is that one of the five items that I ordered is missing. The bag EVYDAY in brown color was not part of the shipment in either packages.

I have contacted Ted Baker via email twice with no answer so far. I also called them several times but no one answer the phone either. This is not a serious company. What kind of company steals products from their customers? If I don't receive a refund for the cost of the item missing in my order, I'll involve the bank behind the credit card I used to purchase online, and I'll file a case in small claims court in California.

Stay away from Ted Baker, this company is full of thieves and scammers.

Impossible return in Canada. Always login error on their website return portal. And in store return is not allowed for online purchases.

Very bad customer support from the agent called Alexandra that was very unhelpful and terminated the phone call and refused to contact me with the supervisor.
I am getting very frustrated that I need my money back for my lost item.

I bought something online came damaged wrong size I'm trying to get hold of them. Nobody answers. The phone. Emails are not replied. This is a horrible online service for Canadian buyers. You can return to their store because it's purchased online and Canadian buyers cannot return at the store. That's horrible.

Bought a couple of dresses during a sale event. 3 business days after the purchase they were not shipped yet. Speaking to customer service on the phone seemed that they were very disorganized, and not up to the challenge of fulfilling orders on a timely basis. I cancelled the order. Bought the same 2 dresses and paid $30 additional, to receive them in 2 days. It's been now 5 days, and still no shipping confirmation. Will see if and when I receive these items. Spoke with them on the phone, and they refunded the $30. They told me they are not 'Amazon' as an excuse for the incompetence. I shop a lot on line and this has been an exception to how companies handle online sales. Buy at your own risk.

UPDATE: 7/5/20 After I finally connected with customer service, they tracked down the items & sent pictures of them to me. (Nisha was knowledgable, effective, and helpful.) I eventually received the 2 items back in the mail with a letter from Ted Baker. 1 item was indeed "unsaleable." It had make-up on it that I had somehow missed. That was indeed my fault. The other item looked absolutely fine - brand new and saleable. I asked my entire family to look at the item and check it in case I was overlooking something. No one could figure out what was wrong with it. I mailed the second item back to Ted Baker a week ago, and I am still waiting to hear from them.

Ted Baker could improve by revisiting their return policies & protocols at the corporate level. Ted Baker needs to send an E-mail and alert customers right away if they're not getting credit for a return. Waiting for the customers to contact them, then making their own customer service track down everything that's happened with a given order, and randomly sending things back in the mail a month later is a bad corporate policy. It's reactive, not proactive. The problem with Ted Baker is not who is manning the phones at customer service (and in fact, you can't get anyone on the phone - just Email). The actual people working there are fine. This is a corporate structural problem, and they need to re-do their guidelines.

I have been waiting for my order to process and ship for a month now and have reached out to Ted baker via email and phone OVER 10 TIMES! They don't respond to emails and they leave you on hold for extended periods of time just to not pickup and say "we aren't available now, goodbye." I have NEVER had this poor of an experience in my life. Every time I DO actually, by some miracle, get ahold of someone, they say they have no idea what's going on and can't help. They are supposed to be a luxury brand? I'm absolutely dumbfounded. This is a complete and utter scam. Do not order from them. I will be filing a complaint with the better business bureau. I have no faith whatsoever I will actually receive this product and am thoroughly disappointed in the service. Their site says a max of 3-6 days to receive your product with maybe an additional 1-3 days given the holidays…it's been a month. They said it's in stock and ready to ship but they have no clue why it's not shipping and can't/wont do anything about it. I'm blown away.

Customer service representative@ US ted baker ( *******681 was terribly disappointing. Not knowledgeable and didn't know how to help (or speak well with a customer). She just kept repeating the same sentence and it was obvious that she had no clue about her work. Also tried hard to speak with a British accent. I wanted to cancel my order and she said she is unable to cancel or give any information on my order. I just need to wait around, weeks, months ( or longer) until it gets delivered. So strange. Love the brand but probably the last time I am shopping with them.

The confirmation e-mails all have a customer service help button yielding a noreply e-mail address. Calling their customer support phone number gets a message that they're not answering their phones - try e-mailing. E-mailing *******@tedbaker.us quickly yields an autoreply, but nobody ever contacts me (it's been 5 working days, now). The online returns portal fails login, using the information provided to me in the order confirmation, and their policy doesn't allow the return to be made at a brick and mortar location where I'd be able to to speak directly with a human being. They take your money with ease but have no intention of allowing returns. Ted Baker is unethical. I'd rather have spent the half-grand on a British Airways ticket to London to piss on Ted's doorstep; Ted is a waste of Oxygen.

I placed an order for a coat from Ted Baker on October 20th, and today is November 23rd. Unfortunately, I have yet to receive my order, and for the initial 12 days, there was no available tracking information. After considerable effort, I managed to make contact, which was a challenging process in itself. During this contact, I was informed of a delay but was not given a specific timeline. The day after reaching out, there was some tracking movement indicating that the package was "out for delivery." However, this status persisted for five days. Upon contacting Ted Baker again and finally reaching someone by phone, I was informed that they had initiated an investigation to determine if the package was lost with UPS. Now, after an additional week of waiting, I have attempted to contact them again through both email and phone, but as of now, I have received no response. No one is available on phone line. Can't believe this is a premium brand. Never encountered this type of experience before. My two cents, Don't shop with them. No one picks up the phone and no reply from emails.

Purchased item online nov 21, not received yet, no respond from customer service regarding my enquiring. Very disappointed

Brand new Sneakers worn out after two hours of wear. Color started to pill off. White is showing itself under black paint.

Have used Ted for years and even if there is an issue (which is very rare), customer services are very polite and handle it quickly. Done several orders with them this month alone for Xmas pressies and am very happy with them as a company. Their quality as well is super :D A big thank you to Ted's staff x

I am so disappointed with TB online service. I bought a dress and a T-shirt but only received the dress. I tried calling several times, sent email several times re my missing T-shirt. No one ever responds to the calls, either on hold forever or it just hangs up automatically. Online enquire states it will be answered within 72 hours but over a week later, no one had reached out. Physical stores don't want anything to do with online purchases. I am beyond disappointed and will never buy any TB products again, which is unfortunate as I really like their designs and have many of their clothes.

Bought 2 rather expensive Ted Baker T shirts last summer around May time. (Pre take over). The shirts were FANTASTIC quality and the fit was great. Went to buy 3 T shirts yesterday which have arrived today as I paid for express delivery (going away). All i can say is WHAT THE F*CK has happened to the size and quality? Tees barely fit and are almost transparent they're so thin! What a total RIP OFF! We'r getting screwed over by yet ANOTHER Corporate buy out! All in the name of the mighty Dollar! WILL NOT BUY FROM TB EVER AGAIN! :/ I've bought better quality from a local Market! UTTER CRAP! :/

I purchased 3 items online on 8/11/2022 and paid for next day delivery. 2 items were cancelled by Ted Baker by the same evening, with 1 item due for delivery. This item did not arrive. I have emailed customer service everyday for 10 days now asking for a refund. Ted Baker do respond, but so far keep blaming the carrier Evri. I have tried to explain my transaction was with Ted Baker not Evri but they say there is nothing they can do! I have seen lots of reviews with similar issues, the chat agent told me the website stock is about a day behind when you order, so on some occasions orders are cancelled.
I'm having to dispute the transaction through my bank now.
I would suggest if you like Ted Baker clothing go to the shop if absolutely possible the experience I've had online is really poor.
I can only see this getting worse as Christmas approaches.

I ordered a pair of gloves online, last week, and I paid an extra fee to receive it today, on Monday 7th November as tomorrow is a friend's birthday. It is now 20:28 so I think it is reasonable to assume that my order will not be delivered today... How disappointing. And I paid extra to get special delivery, on a specific day as specified on the website.

Disappointing and poor service from a luxury brand like Ted Baker. Will never buy again.

Overall it was a good purchase with a quick delivery time.

Last time (about 6 months ago), I ordered about 3-4 pairs of shoes. Was excited them. They came and realized the shoes were at least half to a whole size bigger. I tried to make a return, but their online return process didn't work. So be warned. You need to order what what want and need the first time, since they don't have a return process (even though it looks like they do). Now I know to order one size smaller than what I normally wear in the US (I usually wear US 9, so I will need to order a US 8 from Ted Baker).

I have only shopped with TB online on a couple of occasions and am disappointed with the service. It indicates on their website that standard delivery is within 3-5 days - I've been waiting 10 days and still no sign of my item. I've asked to cancel the order but they've advised it has been dispatched but they cannot advise when it will actually arrive. Having read other reviews this isn't an isolated incident and apparently their online service is usually this bad with some items never being received - would avoid ordering online if you can - awful service

I cannot believe such a reputable brand has such a horrendous online experience. I called TB store on 5th ave and the manager told me she herself has had issues and suggested to clients to call their credit card companies and file formal complaints. 4 months and still waiting for a refund for a returned coat. Who is running the online business?

I was upset at first for the slow response times from Customer Service, however, now at the time of writing this review, they have resolved my issue.

The worst kind of online shopping experience so far. I have ordered a dress. This dress never came and after 1 month of no news I called to ask them about the dress they said that there was a shipping problem. They advised me to reorder the dress, however the dress was no longer in stock online. This has been such a waste of my time. DO not recommend for international shipping.