I preset a bag to my bf on Christmas, so he use this bag just twice and on second time and the fastener to which the handle was attached just broke in half.
And other issues I contacted customer service 9 days ago already about other order they are still don't respond.

I am so disappointed with TB online service. I bought a dress and a T-shirt but only received the dress. I tried calling several times, sent email several times re my missing T-shirt. No one ever responds to the calls, either on hold forever or it just hangs up automatically. Online enquire states it will be answered within 72 hours but over a week later, no one had reached out. Physical stores don't want anything to do with online purchases. I am beyond disappointed and will never buy any TB products again, which is unfortunate as I really like their designs and have many of their clothes.

Customer service representative@ US ted baker ( *******681 was terribly disappointing. Not knowledgeable and didn't know how to help (or speak well with a customer). She just kept repeating the same sentence and it was obvious that she had no clue about her work. Also tried hard to speak with a British accent. I wanted to cancel my order and she said she is unable to cancel or give any information on my order. I just need to wait around, weeks, months ( or longer) until it gets delivered. So strange. Love the brand but probably the last time I am shopping with them.

I bought something online came damaged wrong size I'm trying to get hold of them. Nobody answers. The phone. Emails are not replied. This is a horrible online service for Canadian buyers. You can return to their store because it's purchased online and Canadian buyers cannot return at the store. That's horrible.

I cannot believe such a reputable brand has such a horrendous online experience. I called TB store on 5th ave and the manager told me she herself has had issues and suggested to clients to call their credit card companies and file formal complaints. 4 months and still waiting for a refund for a returned coat. Who is running the online business?

I am sooo disappointed and angry with Ted Baker. I have been a loyal customer for more than 10 years and was not aware their returns are to be returned within 14 days. What do they expect me to do with items I ordered and are small for me. All other shops' return period is 30 days, what makes you special or different from other shops. You need to review your returns policy. I promise, you have lost a customer

I ordered online five items at Ted Baker's website. Two packages were delivered to my home by UPS. The company UPS shared a photo with me to confirm the delivery, and I have a video as well from my Nest cam. The problem is that one of the five items that I ordered is missing. The bag EVYDAY in brown color was not part of the shipment in either packages.

I have contacted Ted Baker via email twice with no answer so far. I also called them several times but no one answer the phone either. This is not a serious company. What kind of company steals products from their customers? If I don't receive a refund for the cost of the item missing in my order, I'll involve the bank behind the credit card I used to purchase online, and I'll file a case in small claims court in California.

Stay away from Ted Baker, this company is full of thieves and scammers.

Very disappointed with Ted Baker.
I contacted the team to enquire about packaging prior to purchasing an item to gift.
I was advised throughout my conversation that it would be sent in a branded box just perfect for me to gift wrap.
However the item arrived in a bag that was wet in places and looked like it had been trampled on. The item inside the bag was housed in a pollybag which was opened and torn and the item had been jammed inside the bag! Definitely not a nice look and a disgusting way to treat a customer.
I rang to ask if this could be rectified & sent 2 emails ie at least to send out a replacement poly bag so I could repack it but to no avail.
The Ted Team were very uninterested and do not follow through or rectify incorrect information given from the onset.

Ordered online when item was delivered the price tag attached was $22 less. Their position was too bad that's the price you ordered it at that's what you are paying send it back for refund if you want. So beware when ordering online check retail stores first and compare prices.

The confirmation e-mails all have a customer service help button yielding a noreply e-mail address. Calling their customer support phone number gets a message that they're not answering their phones - try e-mailing. E-mailing *******@tedbaker.us quickly yields an autoreply, but nobody ever contacts me (it's been 5 working days, now). The online returns portal fails login, using the information provided to me in the order confirmation, and their policy doesn't allow the return to be made at a brick and mortar location where I'd be able to to speak directly with a human being. They take your money with ease but have no intention of allowing returns. Ted Baker is unethical. I'd rather have spent the half-grand on a British Airways ticket to London to piss on Ted's doorstep; Ted is a waste of Oxygen.

They have the most worst customer service that I have ever seen.I am stilling waiting for a refund that I have returned on December 3rd(almost a month).
If I were you,I would have never bought anything from them

Bought 2 rather expensive Ted Baker T shirts last summer around May time. (Pre take over). The shirts were FANTASTIC quality and the fit was great. Went to buy 3 T shirts yesterday which have arrived today as I paid for express delivery (going away). All i can say is WHAT THE F*CK has happened to the size and quality? Tees barely fit and are almost transparent they're so thin! What a total RIP OFF! We'r getting screwed over by yet ANOTHER Corporate buy out! All in the name of the mighty Dollar! WILL NOT BUY FROM TB EVER AGAIN! :/ I've bought better quality from a local Market! UTTER CRAP! :/

I purchased 3 items online on 8/11/2022 and paid for next day delivery. 2 items were cancelled by Ted Baker by the same evening, with 1 item due for delivery. This item did not arrive. I have emailed customer service everyday for 10 days now asking for a refund. Ted Baker do respond, but so far keep blaming the carrier Evri. I have tried to explain my transaction was with Ted Baker not Evri but they say there is nothing they can do! I have seen lots of reviews with similar issues, the chat agent told me the website stock is about a day behind when you order, so on some occasions orders are cancelled.
I'm having to dispute the transaction through my bank now.
I would suggest if you like Ted Baker clothing go to the shop if absolutely possible the experience I've had online is really poor.
I can only see this getting worse as Christmas approaches.

Bought shoes in June. Wore them for 2 months and they have completely fallen apart. When I contacted the shop for refund they said the shoes look quite worn so they can't do anything about it. Basically admitted it's fine for their "made in china" crap sold for 85 quid a pair to fall apart. Stay away!

I have only shopped with TB online on a couple of occasions and am disappointed with the service. It indicates on their website that standard delivery is within 3-5 days - I've been waiting 10 days and still no sign of my item. I've asked to cancel the order but they've advised it has been dispatched but they cannot advise when it will actually arrive. Having read other reviews this isn't an isolated incident and apparently their online service is usually this bad with some items never being received - would avoid ordering online if you can - awful service

Last time (about 6 months ago), I ordered about 3-4 pairs of shoes. Was excited them. They came and realized the shoes were at least half to a whole size bigger. I tried to make a return, but their online return process didn't work. So be warned. You need to order what what want and need the first time, since they don't have a return process (even though it looks like they do). Now I know to order one size smaller than what I normally wear in the US (I usually wear US 9, so I will need to order a US 8 from Ted Baker).

The worst kind of online shopping experience so far. I have ordered a dress. This dress never came and after 1 month of no news I called to ask them about the dress they said that there was a shipping problem. They advised me to reorder the dress, however the dress was no longer in stock online. This has been such a waste of my time. DO not recommend for international shipping.

Very poor service. Bought a bag with gift message so price would not show (they say they know I ordered as a gift). It cme with a dispatch notice, no message and the price showing. Asked what they could do as I don't live near a TN shop. Absolutely nothing but they would pass on feedback to the warehouse. Wow, that will help me. First and last time and now this will be returned and I'll buy from another site with better service.