Very pleased with their service, had a my daughter s wallet from John Lewis and my daughter she just kept in side the wardrobe hardly used but she felt it is bit faulty, So we took it back to Ted-baker s shop and explain it all, I couldn't believe it they didn't say anything, told us to choose any other wallet happy to exchange or refund. This is you call a best customer service. Their staff inside the store or online very polite kind and helpful, so definitely recommend Ted-baker. Beautiful people from their hearts.

I recently brought a makeup bag and pencil case from Ted Baker.
The delivery time was really quick and they arrived in a big, pastel coloured, pretty box with a pretend stamp, writing and printed wax seal. The box is now siting on a shelf in my wardrobe.

The products are pretty as always from Ted Baker, although expensive for what they are (makeup bag £29.99 and pencil case £22).

Overall it was a good purchase with a quick delivery time.

Have used Ted for years and even if there is an issue (which is very rare), customer services are very polite and handle it quickly. Done several orders with them this month alone for Xmas pressies and am very happy with them as a company. Their quality as well is super :D A big thank you to Ted's staff x

I was a bit fan of the brand, I own quite of collection but recent purchases had totally changed my mind about the brand. Last Christmas I bought a purse for my mum and wallet for my boyfriend. My mum's wallet fell apart after less than 2 months of using and my boyfriend's wallet in less than 3. Since I bought my boyfriend's wallet through non TB online store I made complaint to that store and got 50% of the amount paid refunded so that was good. However my mum's purse I bought trough TD site and they just refuse to take any responsibility of what happened. They wanted me to ship it back on my cost and then they will investigate and decide if my complaint is legit. I sent them pictures where is shows that the purse was just poorly made - either they didn't use enough glue or the glue was faulty. I spent a lot of money on that purse and on top of that they wanted me to pay for international shipping. I have asked what will happen when they decide against my complaint, didn't get the answer. Never buying any TD again.

UPDATE: 7/5/20 After I finally connected with customer service, they tracked down the items & sent pictures of them to me. (Nisha was knowledgable, effective, and helpful.) I eventually received the 2 items back in the mail with a letter from Ted Baker. 1 item was indeed "unsaleable." It had make-up on it that I had somehow missed. That was indeed my fault. The other item looked absolutely fine - brand new and saleable. I asked my entire family to look at the item and check it in case I was overlooking something. No one could figure out what was wrong with it. I mailed the second item back to Ted Baker a week ago, and I am still waiting to hear from them.

Ted Baker could improve by revisiting their return policies & protocols at the corporate level. Ted Baker needs to send an E-mail and alert customers right away if they're not getting credit for a return. Waiting for the customers to contact them, then making their own customer service track down everything that's happened with a given order, and randomly sending things back in the mail a month later is a bad corporate policy. It's reactive, not proactive. The problem with Ted Baker is not who is manning the phones at customer service (and in fact, you can't get anyone on the phone - just Email). The actual people working there are fine. This is a corporate structural problem, and they need to re-do their guidelines.

Very poor service. Bought a bag with gift message so price would not show (they say they know I ordered as a gift). It cme with a dispatch notice, no message and the price showing. Asked what they could do as I don't live near a TN shop. Absolutely nothing but they would pass on feedback to the warehouse. Wow, that will help me. First and last time and now this will be returned and I'll buy from another site with better service.

Being an avid online shopper, I have come across many vendors' customer service departments. To date, there has been none less helpful than the customer service provided by Ted Baker.

From curt, blase attitude towards my concerns about not having heard from the company for nearly a month regarding a $700+ refund they owe me to quoting policies and not being able to point me to where the policy actually is... the customer service I received from Asha at Ted Baker was truly terrible. I will never shop here again.

I love Ted Baker clothes and will continue to buy them in their stand alone stores (who knows how long brick and mortar will last) and department stores, but NEVER again ONLINE. Their customer service is sooo poor. I received one of many packages and in one, the shorts I bought were not included. I went back and forth with Leon a few times and was then dropped. Not sure if it was a problem with the factory and someone forgot to included them or if it was taken out of the package in transit (box was taped when received), but they should have some type of insurance for this type of situation. Anyway, a huge headache for $94. I called my credit card company to dispute. This is what I should have done in the first place. I didn't realize that Ted Baker would give me such a hard time and then stop following up. I never write reviews, but I am just so surprised and disappointed with how this company has handled this situation.

I have been waiting for my order to process and ship for a month now and have reached out to Ted baker via email and phone OVER 10 TIMES! They don't respond to emails and they leave you on hold for extended periods of time just to not pickup and say "we aren't available now, goodbye." I have NEVER had this poor of an experience in my life. Every time I DO actually, by some miracle, get ahold of someone, they say they have no idea what's going on and can't help. They are supposed to be a luxury brand? I'm absolutely dumbfounded. This is a complete and utter scam. Do not order from them. I will be filing a complaint with the better business bureau. I have no faith whatsoever I will actually receive this product and am thoroughly disappointed in the service. Their site says a max of 3-6 days to receive your product with maybe an additional 1-3 days given the holidays…it's been a month. They said it's in stock and ready to ship but they have no clue why it's not shipping and can't/wont do anything about it. I'm blown away.

I ofer hand bag from ted baker 5weeks ago and i didn't get my oder when i try to track my oder on evri said is been delivered and they post picture wich wasn't my house email evri they replied to me and apologised and expect that's they driver fault
Then i emailed ted baker and they said they are enquiring about it am very disappointed such a big brand very poor service cant belive people still oder should be taken step about them to do something legal i wish they try to sort it out very poor service can't get through phone

I ordered a pair of gloves online, last week, and I paid an extra fee to receive it today, on Monday 7th November as tomorrow is a friend's birthday. It is now 20:28 so I think it is reasonable to assume that my order will not be delivered today... How disappointing. And I paid extra to get special delivery, on a specific day as specified on the website.

Disappointing and poor service from a luxury brand like Ted Baker. Will never buy again.

Do not buy anything from Ted Baker. The bag/tote I bought fell apart and they said that they would refund my money. After almost two months I contacted them again and they apologized and said that they would return the money. Almost two months later, I have not received my money despite weekly calls, and now they won't return the defective merchandise. So they have my money AND my property.

I love the Ted Baker clothing line, it is one of my favorite brands and have been a loyal supporter for years. But unfortunately my recent experience with the Customer Service Agents from the USA online store as left me feeling very disappointed.
I have never experienced such poor services from an online store... from poor responses to queries, request and concerns just ignored; it is so disappointing to see a reputable brand like Ted Baker allow for their online service agents to treat their loyal customers with such disregard. I even log a complaint on their site to try and resolve the issue with my order hoping someone from the complaints department will actual address the issue but to date can not get any proper feedback or closure to the issue.
I hope someone that oversee the brand image of Ted Baker will look into the poor services from the Customer Service Agent that attends to the USA online store.

I ordered a dress from TedBaker.com on 7/9/21. It was a size too small. I requested and exchange and sent the original purchase back, which was received at their facility on 7/19/21. I have received NO communication regarding my return or my exchange since then, despite countless calls and emails to customer service. It has now been 27 days since my original purchase and 17 days since they received my return.

I have never seen any clothing customers service that is worse than Ted Baker.
First off, I shop from online, and paid the full price, then they lost my package... and took 3 weeks to get me refund, and another 2 weeks for the new item I purchased to arrive. Then because I already have another dress, so I decided to return it. I went to store, and they said oh no we don't accept returns here. I was like wtf? But truth is they don't accept Karlan payment, but I didn't purchase it with the payment plan. Wtf? Literally. And they never apologize for what they have done. Basically it took me more than 2 months to actually get my money back. Horrible clothing brand!

Went to Ted Baker in Yorkdale mall today. Wore shorts t-shirt and billabong hoodie had my Louis Vuitton never full with me. Went in looking for a quilted hand bag. Sales associate came up to me when I had the pink version in my hand snatched it away from me and said "is there something I can help you with" I said yes I'm looking at this bag she said Oh. I then tried to reach for the black version and she literally tried to hip check me out of the store. My 6 year old granddaughter said Nana she does not want you here I replied clearly. Sorry no sale for me at Ted Baker now or anytime in the future. So disappointed really wanted that bag. Louis here I come again

Placed an order *******, asked for it, turns out they delivered it inside the bin …. Which obviously has been emptied since. They refuse the refund or resend. They need to sort it out with the courier and I have to wait whilst they sort why the item is delivered in an unsafe location…. Might as well have put £77 in the bin. Won't be dealing with Ted Baker - scammers again.

We had an item with a gift receipt for Christmas. The item didn't fit as it was a little too big. We went to the store and discovered that the gift receipt we had was a single day out of date because we had been out of the country - so fair enough, that was our fault and I hadn't checked. However, the shirt hadn't been worn and still had the tags on and was in the original box. We didn't necessarily need the cash back, I would have accepted an exchange for the other size.
However, the man behind the till was quite rude and said there was nothing he could do as it was a day out of date and that basically it was tough.
I raised this with the Ted Baker customer service team, as you don't expect that sort of service from such a high end company. We spend a lot of money at Ted Baker every year. They said they would look into it and that it'd be forwarded to another department.
I received no response, so I chased after 5 days looking for an ETA. The guy said it would be 3-5 working days. We are now on day 6 and I've still heard nothing.
Don't think i'll be shopping here again.