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The dress I ordered was received BUT was way too short for a grandmother of the bride to wear! The height measurement I sent was 66.5 inches and the dress was made at 64 inches. It is a knee length dress and I had sent instructions to add 2 inches below the knees. You can imagine how this turned out. I cannot wear the dress in this condition. I have contacted them numerous times via email and through chat sessions. No one has replied and I now have put through a claim with PayPal. Hopefully this will get their attention for a full refund. Not a good way to do business or get referrals by ignoring the customer! BEWARE... they do not stand behind their refund policy.
Tip for consumers:
BEWARE...they do not stand behind their refund policy. Measurements for custom dress made incorrectly on their end.
They do not respond to emails!
Nalani B.'s review of JJ's House earned 4 Very Helpful votes
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Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
