JJ's House

I ordered 3 dresses but they sent me just 3 wrap in $100, if I request to return they said you have to pay shipping costs for return as well really disappointed that wrap also looks like very cheap quality don't know what I do now

I purchased aMother of the bride dress. Paid expedited shipping plus the cost of dresses. I have an order summary, order number, they have deducted the money from my account and now they're showing no order has ever been created. There's no way to contact this company. Beware if you buy anything from this place.

This company keeps in contact with you from the day of your order through the delivery! Their dresses are stylish, in beautiful fabrics and well put together. Delivery was timely and arrived in perfect condition. If you are looking for a special occasion dress this is a go to site, you will not be disappointed.

Careful ladies. This place tries to not take returns, even for dresses that are off-the-rack, non customized sizes. The dress I ordered was not the color I expected. They originally told me that colors vary on computers and the workmanship was good so perhaps I would take a 15% discount and give the dress to a friend. I rejected that solution and finally spoke to a returns representative after waiting several days. They did allow my return for a full refund and covered my shipping costs but it took some pushing on my part.

In my opinion, this online store is too risky to buy from because their dresses are very expensive and they do not allow returns if they don't fit and don't look right when you receive and finally get to try them on. I will never buy from them again.

I ordered my wedding dress and flower girls dresses from this site. Everything fit perfectly. The dresses were beautiful! I even ordered the shoes and some jewelry from the site. Everything was exactly what I expected. The bad side is the shipping the US cost me an extra $60! I talked to the company about this and they refunded the money. I will use JJ's House again. I can't express with words how beautiful it all turned out

Like a lot of people I was wary of buying online as there are plenty horror stories around - however I took my time, got the fabric sampler book sent to me - definitely recommended - and asked lots and lots of questions about numerous dresses! I loved this dress from the very beginning but considered so many before taking the plunge! I could not have been more delighted with the results - I got mine custom made and it fitted perfectly. I was so happy with both the dress and service from JJSHouse that I then went onto order my bridesmaids dress as well - it was just as gorgeous! I was able to track my order as the dress was being made and then it's current location as the courier transported it here! Thankyou JJSHouse you gave me a perfect dress at a price I could afford.

I posted a negative comment before about receiving 2 wrong shoe sizes. The customer service shocked me. They found my comment, called me and left a voice message and even sent me an email offering me a refund for the 1 pair of shoes that didn't fit. That really impressed me and shows a committment to make things right. I would have preferred a new pair of shoes with the right size but feel that they more than exceeded my expectation.

I was so pleased with my purchase from JJsHouse, I ordered a wedding dress and was very sceptical about ordering over the internet but I am so happy with my dress. I got it custom made and it fits perfectly. I would maybe suggest ordering the length a little longer than your height and would order on the larger side just so you have room for alterations if need be, although I don't need to make any alterations on mine. The service was great, the dress arrived in just over a week to my New Zealand address. I am now going to look into getting bridesmaids dresses from JJsHouse too :)

I ordered 3 dresses with custom size. Dresses came on time but way too big. Then, they offer me 10% (43$) of the dresses value to have the dresses altered when a seamstress asks me 200$ to do alterations in 3 dresses.
09/26/19 customer service apologizes and offer me 40% refund which I agree with so that I don't become a complete loser. In one word, if your not happy customer service will try to find a better agreement with you.
09/27/19 customer service asks me to change rating to 4 or 5 to actually get the 40% refund. So I am doing it. I will keep you updated on how this goes.

I was just searching on the internet for wedding dress and I found jjshouse website. I read most of the reviews on almost all you products and I was please. This dress looks absolutely amazing, the lace and bead work where very detailed, prefect fit, correct length and the material was superb. I would definitely shop here again. Overall, I had a great wedding day, I would not change a single thing. Money well spent. Thanks jjshouse.

I am a first time customer who did not order my dress in the total amount of time required per the company's policy. I was extremely nervous as my date approached. I sent them an email and they responded in less than 24 hours to let me know that they finished the dress and would ship it. They shipped the dress as promised on the next day and my dress arrived (2) days ago. I appreciated that they respond via email and were willing to call me as I live in the USA. The dress was it looked on the website and I had it tailored made so the fit was exactly what I wanted. I am short and petite so finding dresses that are too long has always been a problem. Keep the quality and timeliness of finishing dress. I will order again.

I looked up this company because their dresses seemed pretty enough. And so I ordered my dress, it came in the estimated shipping time and I had no issues. The dress came in today, and not what I was looking for at all. The dress was too big, the color does not match what they present on the site. And now I'm wary about their return policy after reading the reviews. I recently contacted them about returning it. Hopefully I'll be connected to this Veronica everyone speaks so highly of.
UPDATE: Their customer service is good, if you are unsatisfied with your dress, the customer service is quite understanding and will offer full refunds for your dress. They offered me a full refund and offered to pay for return postage Although their other dresses might seem good, but I still recommend finding the colors before ordering, because obviously the colors won't match what they have pictured.