JJ's House

9/11/14
I recently ordered 2 dresses from JJsHouse and although they were gorgeous dresses they did not work for my body type. JJsHouse gave me a full refund along with a really kind sincere letter as to how much they cared about their product and making their customers fully satisfied.
Their dress prices are the best that I found and I would try them again.

This is a total scam company. I was trying to do a return, they send me a label take it to UPS they say it's not a viable label. I thought maybe it was a fluke. Tried again, send me a different label this time for FedEx and same thing! There's no number to call and get to the bottom of this. Finally I just mail it and pay for it myself end now they can't change the card to process only 50% of the refund! The reason for a different card request is bc I had a million fraudulent charges not long after I bought the dress from there in the first place. TOTAL SCAM!

DO NOT USE! I ordered a flower girl dress and 6 bridesmaid dresses. The flower girl dress was such poor quality it looked like a fancy dress outfit! It looked very cheap and tacky. I went to get a refund and they said they don't return vat or the delivery cost. I paid £60 for the dress and got a £42 refund after spending weeks arguing with them. The bridesmaid dresses were not true to Size even though we all measured ourselves and got the sizes the website recommended. The stitching was poor quality, one of the dresses had a hole in it and they were all different shades of the same colour. They were all £108 each. The delivery cost was a joke on top of that at £71. Stay away from this site and saves yourselves weeks of stress and problems!

I ordered a mermaid trumpet dress. Sent in my measurements and requested expedited shipping. It came ahead of the date promised and absolute fit me perfectly. The dress was only $200 and the quality was very impressive. Well made, heavy, not see though at all. It was just gorgeous. I got so many compliments on it. I was very happy with JJs House.

I have purchased three gowns from JJsHouse. The first and third were made to my measurements for very little extra cost. The second one was bought according to the size chart. I didn't notice that only one measurement in the size chart was in accordance with mine. It didn't fit. JJsHouse policy does not accept returns if the size of the dress you ordered doesn't fit. However, they did return a partial payment. Now I know to order the dresses to be made according to my measurements. The gowns are gorgeous and very well made. The styles to choose from makes it easy to find what I wanted. The prices for the gowns was excellent. I will definitely buy again, but only using my measurements.

I bought two dresses to try on during the pandemic. While they are admittedly nice dresses, they weren't the fit or the color that I wanted so I have been attempting to return them. After numerous emails, I sometimes get "please indicate the problem" which I do and then no response until a few emails later saying " please indicate the problem". It is circular and I do not think they have any intention to follow their published return policy.

I order 4 chiffon wraps. I needed to return two of them. All codes they sent me to process return were not accepted as authentic though I tried day after day to get either of the two to be accepted. In on line chatting with customer service, they were of no help and when I persisted that nothing was working, she messaged me a label that was so small it was totally blurred when I tried to print it. I told her that there was still a problem and could she help me further, she instantly discontinued my on line chat. I believe I got this run-around as they never intended to let me return them. I also order a mother of the bride dress that could not be returned because it was a final sale. The floor length dress wrinkled so badly that I could not even consider wearing it for the wedding. Have to donate to resale shop.

I'm a writer and as such used to bad reviews, But in addition I'm also a mother of the bride who did not want to wear traditional, and after months of consideration mainly due to the not so good reviews of this company, I thought, give it a go So, arrives here, late on a Friday night a foot square parcel, soaking wet because of the weather and I puts it aside in order to finish my meal in peace with my hubby before all kinds of things hit various fans, although I was still clinging to one fact. The cost for what I was getting was not that great. Not really. Anyway, what eventually came out of that parcel left me beyond belief glad I ordered this dress. The colour, the fit, the finish is stunning.

I ordered 3 dresses but they sent me just 3 wrap in $100, if I request to return they said you have to pay shipping costs for return as well really disappointed that wrap also looks like very cheap quality don't know what I do now

I purchased aMother of the bride dress. Paid expedited shipping plus the cost of dresses. I have an order summary, order number, they have deducted the money from my account and now they're showing no order has ever been created. There's no way to contact this company. Beware if you buy anything from this place.