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I bought two dresses to try on during the pandemic. While they are admittedly nice dresses, they weren't the fit or the color that I wanted so I have been attempting to return them. After numerous emails, I sometimes get "please indicate the problem" which I do and then no response until a few emails later saying " please indicate the problem". It is circular and I do not think they have any intention to follow their published return policy.
* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Margaret P.'s review of JJ's House earned 8 Very Helpful votes
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Empty.
Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.