JJ's House

UPDATE: please note that I complained about the quality of my dress and I relieved the most professional service from Adam and the team in returning it. They refunded the duty tax I paid, which they didn't have too and have processed my refund.

Adam was with me through every step of the way and even with the time difference made it easy for me. Please, if you are unhappy with your dress or any item you've ordered please talk to them before giving them a bad review as I've learnt that communicating with the website proved to be easier then getting upset and angry.

I received what I thought was going to be my dream dress and was very disappointed to find that the stitching in the dress was coming lose, the hemming and lace frayed and extra bits of material, which if important or not, is well noticeable. Am trying to get a refund and will seek legal action under the goods and services act

I bought a wedding gown from jjhouse custom size, I asked customer service trough chat, and asked them I need it less that two weeks.
The price was les that $300, and it delivered on time, the only thing I didn't know I had to pay $100 duty tax. But when I had the dress it was better than picture, tall crystal and hand work was beat, and fit perfectly, the quality was so good it was same as the highest boutique in the city, so I didn't mind for paying tax duty.
Thank you jjhouse to create one of the best night in my life.
Since then I shopped a few other stuff and they was good.
I totally recommended

I ordered two dresses in watermelon for my bridesmaids. The quality is amazing and they came just as pictured. We had them custom made to size and they fit the girls perfectly. Even though they were custom made, they still arrived within two weeks of ordering. At first I was worried about the quality but I am so happy with them that I am buying my wedding dress on jjshouse as well. Well done Jen Jen house, keep up the quality and good service.

I live in a small town with few shopping options. I needed a dress for my son's wedding. I was hesitant to order online, but the try on option made it less stressful. I chose 3 dresses that I loved. They arrived quickly. I ultimately decided to keep and purchase the one that looked best on me. The return process was easy. I appreciate the way the company kept in touch with me throughout the process. I plan on ordering from JJ's House again.

I recently got married and decided on Royal Blue lace. I found the perfect dress at JJ house. At first it was hard to order the perfect fit, but with returns. I ended up getting the perfect size and fit and length. Order at least 2 sizes up. Cut small. It was perfect. I have now ordered other items and accessories too! Shoes for my wedding as well.

I ordered a two coloured knee length cocktail dress and gave measurements so it would fit properly as the standard sizes did not correspond to what I would normally fit into.(it's worth paying the extra for this)
It's arrived, and I can honestly say, it's a really well made dress. The quality is as shown and as described, it has an internal bra strap to ensure it sits securely, the beading is well done...
I have now ordered another dress as I was so pleased with the first one.

The website is easy to navigate and it is easy to purchase from. I brought a ring and the sizing guide was a bit confusing so i asked for help via the online chat and was told I've been sent to someone who can help and a email will come through to help. I've yet to receive the email so I'd say communication with jj's house isn't the best / doesn't get you very far. I took a gamble with the ring size in the end and gave up hope hearing back from the people who told me on two different occasions someone will be getting in touch soon. But i would still recommend the site the purchase from as it is really affordable and straight forward when doing so I've not had a problem with ordering or receiving my orders (and loving what I've purchased) so i definitely would recommend the website to friends and family but will wish them luck if they need to communicate with those within the site.

My dress was beautifully made, well structured. The measurements were out a bit and I had to take it in several inches as well as alter the straps as they kept slipping off, this could well have been my error. Get a friend to measure you. I would use the service again and allow as much free time as possible incase alterations are needed. It was also a struggle to get the creases to drop even though it had been hung up in the bathroom for several weeks.

I read a mixture of good and bad reviews about jjshouse, however I went ahead and bought my prom dress from their website. When the dress arrived i was super happy with it. I had it custom made and it fits perfectly which i was kind of surprised by. The dress is very well made and both the colour and dress looks exactly the same as on the pictures. My dress was supposed to take 3 weeks, however it took 6 weeks instead, so make sure you order in good time! This was a real disadvantage, however luckily my prom isn't until another few months.

Dress came within a week of ordering! Beautiful quality and colour was perfect! I had ordered the wrong size so sent the dress back to reorder the right size, the returns allows you 14 days to return the item which was plenty time for me to get it back in time! Really happy with my experience and the online preorder chat feature is perfect for a helping hand if its needed!

What Great Customer service from JJ's. I had a problem with a charge and they took care of it in a timely and professional way. I ordered a dress to wear for my Birthday celebration and it is Beautiful. Be sure and order any of the dresses by your measurements when looking at the sizes and not by your normal dress size. I'm glad I did and the dress fit perfectly, The silver cross key chains I ordered for gift favors are very nice. I can't wait for another occasion to come up so that I can order another dress.