Overview
JJ's House has a rating of 3.9 stars from 3,077 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress and good quality. JJ's House ranks 3rd among Wedding Dresses sites.
I love JJ's House website. It is so easy to shop for exactly the style and color of dress you need for any occasion. The option to try on at home before you buy is genius concept. I ordered three different styles of dresses to make sure which one fit and gave me the look I wanted for my son's wedding. It took out all the a hassle of finding that perfect dress. I recommend this website for all your shopping.
Don't be afraid of ordering the No Return sample gowns. I ordered one and it was every bit as beautiful for $50 as the other more expensive ones. Be sure about your size (I found the gowns run small.) Since you can't get a refund. On another order - it arrived too late - and the refund was slow. Lost $40 with the re-stocking fee even though the gown was never taken out of the box. So be sure when you are ordering.
Hello Deborah,
Thank you for taking the time to share your experience. We are happy you loved the dress. We also appreciate you being detailed as it helps others make the decision.
For another order you mentioned, please understand that most JJ's House products are made-to-order to help reduce environmental waste and (to keep prices low for our customers) we charge these fees. But your shopping experience is very important to us. We have sent the solution to you. Please check your mailbox at your convenience.
In addition, we suggest you contact our customer service to get help if you need.
Thank you for your time. Have a nice day~
Wonderful service, fast correspondence and very concerned you the customer has their questions answered. Very friendly, from cancelling an order to redoing it they will walk you through the process. Not only making new suggestions, but making sure it would be the right dress for you knowing your measurements and likes. I highly recommend this site. If you are looking for excellent customer service this is the place to go!
In 2011 ordered a prom dress (matric farewell in South Africa) that was absolutely perfect, bead work and overall quality excellent. This year(2013) I ordered a wedding dress for my niece. Beautifully made and fitted perfectly. Bead work professional and very neat. I'm really surprised to see all these negative reviews
I recently ordered from this company, my dress just arrived on 07/21, however the dress is damaged on upper part, most of the laces have open edges and lose thread all over and some of the sequins are lose and hanging.
I have reached out to then in order to resolve the situation, what the have offered is a 20% discount or a 25 % discount for upcoming orders.
First of all why shall I order from them again when I having problem with my very first order.
I still waiting to hear from them therefore I will keep you updated about any changes.
Update *******
At the end their customer service was very helpful, they were able to get things straight with prompt answers.
At this point I have to say that I will probably use them again
Dear customer,
We are glad to hear that your case is resolved to your satisfaction. Thank you for updating us on it. For any issues, you may send emails to feedback@jjshouse.com with the title ”SJ + your order number + your issue”. We will be always at your service.
Thank you for your kind understanding and support.
JJsHouse service team
Feedback@jjshouse com
Dresses of good quality, nice, very fast delivery. Will highly recommend this site...
They are offering me a full refund if I change my review. So this is me changing my review.
I can say tho in all honesty the dress was beautiful and the website is very easy to use
I want to use JJ's House for my wedding party and they have been fantastic. I ordered colour samples from them as the colours online look different from the actual thing. They came quickly and didn't cost the earth. Fabric is lovely and good quality. I have already placed an order for three more dresses. I will definitely be using them again in the future.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
It's a pleasure dealing with a website that gives very clear measuring instructions in order to size gowns properly. The gown is beautiful and fits well. And best of all- the price is excellent! Thank you!
Hello Ruchie,
Thank you for your review. We appreciate you taking the time to write it and so happy you loved the the dress. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
So, my wedding dress arrived and it is a perfect fit. They took all of my extra measurements and customization requests in consideration, with the result being exactly what I wanted. I will definitely order more dresses from them; forwarding extra measurements was really really worth it and will become standard procedure for me.
I had been eyeing wedding dresses on jjshouse for a while and finally decided to order a test dress (just an occasion type dress, not a wedding dress) to check out the quality and the service. I ordered a custom size as I am only 157 cm / 5'2'' so a standard size wouldn't be a good fit length- and proportion-wise, because they are made for much taller women than me (having said that, I urge anyone to look carefully at the sizing chart, including the hollow-to-floor values, before they order; I see far too many pictures of women who simply underestimated the factor of height - even though they seem to love their dresses either way; I'm just saying, if you want it to look like the picture and not like something you borrowed from your big sister, make sure the length is right). I submitted every measurement that was required in the online form (bust, waist, hips, height and hollow-to-floor).
When the dress came, I was impressed with the quality of the fabrics and the workmanship. I had read reviews where people had commented that the dresses feel heavy and not like some cheap material, and I got to experience that myself. I could tell that all of my measurements had been used and the dress was true to order, as well as true to advertisement. There was just one little problem: the zipper couldn't really go past the area of the rib cage, right under the breasts (although it would have closed above that area, had it been able to get past it). See, they only require bust, waist, and hips in terms of circumference measurements, but not underbust (right beneath your breasts, where you measure the band of your bra), which means that based on the bust and waist, they estimate a cup size and a rib cage circumference, but that's not a very reliable method without the underbust measurement. They must have estimated a B or C cup, whereas I am a humble A. Either way, this was the only problem with the dress.
I contacted them and explained the problem in a civil and cooperative manner (I mention this as I think it can go a long way), understanding that objectively it was nobody's fault. The dress had been made to measure, to the best of their knowledge. Even though I do think that the underbust measurement should be included in the requirements for a perfect fit, I realize that every wedding dress website or designer house I've seen requests that specific set of measurements and no more.
They responded on the next day and a couple messages (and photos) later, they offered a sizable partial refund, which was promptly initiated and I got the money on my account only few days later. This money is enough to get the back widened just enough (and I live in Switzerland, so services are expensive).
In the meantime I did proceed with the order of my wedding dress, making sure to contact the pre-sales chat, explain the detail with the underbust size and make sure they pass it on (though I naturally also included this information in the special comments field upon ordering). I also wanted to make the dress a little bit shorter than pictured and after placing the order, I had the order processing team contact me to inform me they were holding the order for a bit to check with the dressmakers whether the dress can be made according to my requests. A day later they confirmed the order. I am mentioning this as it showed me that they aren't just blindly promising whatever a customer requests, but instead make sure it's executable. It shows integrity in my book.
Now I'm waiting for my wedding dress to arrive, and will comment again. Sure enough, stakes are high this time around. I really want to make this whole thing work as I am in love with many of their designs and plan on ordering more dresses in the future, provided I experience a proper fit.
P.S. Forgot to mention: I needed to pay customs fees/taxes when the parcel got to the border which made the dress a bit more expensive. Shipment was with DHL, I had selected the express service (and generally DHL don't guarantee that all taxes and customs fees will be covered in the case of the express service, I know this from experience with ordering stuff from the States). Just something to keep in mind.
JJsHouse provides you with all necessary wedding and special occasion products. Everything is high quality, customer support is helpful and friendly, I am very satisfied with this website and will definitely choose them for future events.
I had difficulty choosing from the hundreds of lovely dresses and colours but eventually order a cocktail dress made to measure. I was a little worried if it would fit but when it came I was delighted as my additional specification for length had been incorporated into the design. I'm not considering which dress to buy next.
Great online shopping website, with unique dress ideas. Quality of dresses is very good, and dresses are received in good packaging. Quick delivery, and very helpful staff who respond quickly to any queries you might have.
The shoes were beautiful and it matched perfectly with my dress... in addition, it was very comfortable... I was able to wear it thru out our wedding ceremony and reception. One of the shiny stuff on the bow tie came off when I was dancing... but no big deal it can be glued back..
After finally getting an agreement from JJsHouse for them to give me a refund for the defective item. They have recieved the item back days ago. They are now refusing to return my money until i remove my review with photos as proof from site jabber. Basically blackmailing me and withholding my refund. Totally illegal within Europe.
The inside of the dress is well made, but they really did a lazy job on the lace, not to mention the poor quality of the lace itself. The fit around the arms on the upper body is pretty bad.
Trying on Mother of the Groom dresses was made easy at home. Since there are not a lot of stores in our area- this option was a treat! Quick turn-around when ordering. All the dresses I tried on where true to size and well made! I bought the dress and can't wait for my son's big day!
Dear customer,
We are so honoured that our dress will be a part of your happy memories. Thanks so much for your order and please rest assured that we will continue to serve our customers at our best. Wish you all happy at the event.
They have the worst customer service. I had ordered a bridesmaid dress from here for my friends wedding. It didn't fit right so I returned it. They don't have a working # and the only way to talk to anyone is through chat, and they apparently don't have access to your orders over chat so then a ticket gets put in. I had to go back and forth 15 times to get my dress returned and refunded correctly. Dont order from them they are based in Hong Kong and clearly don't know what the $#*! they are doing and try to rip you off any chance they can get!
Dear customer,
Thank you for your feedback.
We do apologize that you are not satisfied with our customer service. We have check the order has been returned and the refund has been issued by us already.
Thank you again for letting us know about this. Your feedback helps us get better. We are looking into this issue and try to make the service better.
Pleasew contact us if you need any further help.
No stars! Do not purchase anything from JJ House. I purchased a dress that was about an inch longer on one side then the other, the middle was twisted because of the difference. I bought the leatherette shoes to go with the dress and they were crushed in at the front and made of some sort of cardboard, YES cardboard, I'm still in shock. I have never been so disappointed with an online purchase
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email with top solution to your email address: gom****@hotmail.com. Please have a check and give us a confirmation back and we will try our best to help you out.
JJsHouse service team.
Very nice dress, thrilled. Fast delivery, prompt response to emails. If in doubt, no gamble, got in touch with me directly, both by telephone and email. Would heartily recommend this site if you want to buy you a nice party dress. Five stars :)
I trusted other reviews but don't be a fool!
I am yet to receive this item, customer service has been so unhelpful and I've dealt with a different person every time. The tracking number provided shows the item as delivered and signed for but doesn't say who signed for it. I currently am left without a wedding dress and having to do some last minute shopping because I trusted other reviews on their website.
I ordered a custom mother of the bride dress and received a dress way too big. Jj's said the contract had no return on custom dresses but could give me 30% back.
They did not supply the size measurements given! Don't order!
I aldo had to provide border custom fees of just under $60 to add to the price. The seamstress has said it is a complicated alteration. I will not be wearing this dress to the wedding.
(I don't know how to share proof of purchase email)
Thank you for your email.
We do apologize that you are satisfied with the fitness. We need pictures to check further, however in your emails we didn't get any pictures from you. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~