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Milly Bridal UKReviews 691

3.7

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Milly Bridal UK Reviews Summary

The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
97
value
98
shipping
97
returns
51
quality
97

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Lovely dress
August 23, 2024

Ordered a dress from Milly Bridal for my daughter's prom. Staff were really helpful and quick to respond to questions through their website. The dress is beautiful. Great quality for a good price. We had to make some alterations to the dress but I had expected this as my daughter is very petite.

Date of experience: August 23, 2024
GB
1 review
1 helpful vote
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So pleased with the dress and in particular the customer service received. Bought as a bridesmaid outfit for wedding late after not finding anything we liked before within budgets. Dress is made to measure and fits perfectly and is stunning - looks better in real life. Due to lateness of me ordering it I have been in regular contact with the company, in particular, Linda. She has always responded within 24 hours and been so helpful and professional, putting up with my multiple emails and questions (sorry Linda!). Highly recommended. Now waiting for wedding dress to arrive and can't wait. Excuse the photo-it arrived and quickly tried on - still has tag visible. Will try and add official wedding pics later.

Date of experience: July 12, 2024
GB
1 review
0 helpful votes
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Prom dress
July 12, 2024

Dress arrived a lot quicker than expected, wore this dress for prom and had so many compliments, fit me perfectly and didn't need any alterations made. 100% recommend buying occasion dresses from here!

Date of experience: July 11, 2024
GB
1 review
0 helpful votes
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Great customer service and beautiful dress! It came in time for prom and looks just how it does in the image! Very affordable. Thank you!

Date of experience: July 10, 2024
GB
1 review
0 helpful votes
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Honestly, the website seemed skeptical at first, however my dress came in on time, approximately 16 days and when I tell you the dress came so beautifully, the quality was amazing and it was just perfect for prom. The price was worth the dress, customer service also responded quickly in less than 24 hours. My experience was amazing.

Date of experience: July 1, 2024
Armenia
10 reviews
4 helpful votes
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Beautiful Dress
May 1, 2024

We ordered this dress for my daughter's graduation and it fits her perfectly! It's exactly as the photo, excellent quality and really so pretty.
It was exactly what she hoped for. Once we placed the order, the customer service was excellent:from confirming the exact measurements, quick delivery and checking in on our satisfaction, I would highly recommend this site for anyone looking.

Date of experience: May 1, 2024
Armenia
3 reviews
2 helpful votes
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Perfect!
April 29, 2024

We tried this dress on in store but needed a size up. We ordered from Couture Candy that same day and it arrived about a week later. It fits perfectly! Would highly recommend this website!

Date of experience: April 28, 2024
Bulgaria
10 reviews
1 helpful vote
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I've consistently found that the sizing and fit of the items I've ordered are accurate and reliable. This level of consistency makes it easy for me to confidently select my size and order online without any worries about the fit when the items arrive. This attention to detail is greatly appreciated.

Date of experience: April 28, 2024
GB
1 review
0 helpful votes
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Awful dress. Don't buy from them
April 23, 2024

It is a SCAM
The dresses come from China not from the UK and are awful quality
The wedding dress I ordered looks nothing like the photo. The material of it is awful quality. It was meant to be light and airy and it came big, chunky and heavy. I also gave my exact measurements to have it custom made and paid extra for it but it also came too big in my bust and way too long and I can't return it and they won't refund me for it. Don't order from them!

Date of experience: April 23, 2024
RU
14 reviews
2 helpful votes
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2 x suits
March 24, 2024

Ordering swatches and suits- no problem but when they arrived both suits would not zip up to the top of the waistband as the zips jammed at the thicker band of material. This was before I put them on so it wasn't a fitting issue but a tailoring problem.
I took them to a tailor at our dry cleaners and he said that the seamstress should have turned the material (not sure what he meant) and that the zips needed taking out and re setting. A third suit that I had bought in your sale did not have the same problem. The styles and colours were fine and Cinnamon Rose colour is gorgeous!
You offered a 40% refund which should help cover the repairs and I am grateful for your swift reply as I am hoping they will be OK for my daughter's wedding.

Date of experience: March 24, 2024
NL
1 review
0 helpful votes
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Amazing
March 17, 2024

Love love love! My dress came on time and it's the perfect size and colour! It was really cheap and still good quality, thank you so much!

Date of experience: March 16, 2024
GB
1 review
0 helpful votes
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Delightful dress,
February 29, 2024

Delightful dress, my granddaughter is thrilled. Fast delivery with on-line tracking. Highly recommended.

Date of experience: February 28, 2024
GB
1 review
0 helpful votes
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Would use again
January 16, 2024

Would use again. This was a prom dress for my daughter. My daughter was very very happy with her dress.

Date of experience: January 14, 2024
GB
1 review
0 helpful votes
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Stunning Prom Dress
January 6, 2024

I purchased this Prom Dress for my Daughter's School Prom in 2022. The measuring guide on the website is very helpful and the dress was true to size. From ordering to delivery was 4 weeks. Updates by email were great. Would highly recommend and I would use again.

Date of experience: January 6, 2024
Virginia
1 review
0 helpful votes
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LOVELY DRESS
November 23, 2023

I ordered this dress for my prom and oh my goodness it's the best decision i've ever made. The shipping was good and everything was just high standard. I recommend!

Date of experience: November 23, 2023
GB
1 review
0 helpful votes
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Dress
November 10, 2023
Updated review

Lovely dress was great for prom would recommend it if you have a budget that your want to keep too without spending a lot.

Date of experience: November 9, 2023

Purple flower dress
August 16, 2023
Previous review

Beautiful dress for prom loved it.However it was abit long when it arrived so it needed some alterations

Date of experience: August 16, 2023
Germany
1 review
0 helpful votes
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I love it
October 19, 2023

I absolutely love the dress, sadly I ordered it in a bigger size because I usually have problems with sizes, so it was a bit big on me but that's something we can still change. All in all I love the dress so much, the fabric is amazing. If i would have to rate it on a skale of 1 to 10 I would truthfully say 9.

Date of experience: October 18, 2023
Louisiana
1 review
0 helpful votes
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Gorgeous dress and great customer service!
September 23, 2023

We ordered a homecoming dress from this company and it was absolutely beautiful! From the moment the order was placed to the moment it arrived, their customer service team kept me updated on the progress of the order. Great quality and was very pleased!

Date of experience: September 23, 2023
GB
1 review
0 helpful votes
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DO NOT BUY FROM THIS COMPANY! I frankly wasted money on this company to receive a poorly made cheap looking dress. It didn't even come in time for me to be able to wear it to the event it was for. Upon trying to return the dress (which has never been worn) I've had no luck and they keep saying that their returns department will get back to me. AN ABSOLUTE SCAM! Don't waste your time with this sham of a company, £120 down the drain and nothing to show but shabby fabric and rubbish customer service!

Date of experience: September 15, 2023
GB
1 review
0 helpful votes
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Great prom dress
August 21, 2023

Lovely made to fit dresss, daughter loved her prom dress, arrived on time, great choice of colour, rice not to bad

Date of experience: August 21, 2023

From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...


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