JJ's House

I recommend no one to buy any dress from here, it is really a big scam going on in here, you will never get your money back. It's been more than 2 months I initiated my refund for my return and I am regularly following up for my money back, but always I get the same answer - We will mail you in 24 hours, but I never get any email back. I am really very annoyed of it. In case you don't refund the money back I am going to hire a lawyer get you guys sued.

Very disappointed in my experience with this company so far. I ordered a dress from their site for a friends wedding. I ordered the size according to my body measurements and the chart they provided which states "the size chart shows actual body size". The dress I received is huge but is the correct size I ordered according to their site and my measurements which were spot on to what was on the chart. Any options they've given me involve me paying more money for shipping to return and a restocking fee. Yet I don't know what size to reorder because their measurements are not accurate. I submitted a review on their website but with negative reviews they treat them as "tickets" and once they are processed and they respond to you they "close" it and so all you see are the positive reviews on their site and nothing negative. What was supposed to be convenient is now an annoyance and money sucker. Avoid this company and order elsewhere, and make sure you always read the fine print!

Great customer service; always responded back to me promptly, and made sure my dress arrived on time, even though I messed up and ordered with barely enough time before an upcoming event. Dress ordered was the standard size 6, and the fit was perfect. Color was as shown. The quality of the fabrics and the stitching, especially the beading, was amazing. Price was so reasonable. Best-made dress I have ever seen; not a raw seam anywhere. Will order again with confidence!

Avoid JJsHouse, it's a scam! Ordered 2 dressses and had to wait a month to receive my products instead of the 8-10 days mentioned in the email for standard delivery. Also they advertise worry-free return policy within 14 days of receiving the products on their website and emails BUT when trying to return, they refuse to take anything back even the products are still in packages. It's a scam! Customer service stalling and chat not accepting all messages. Don't waste your money here.

I have bought several wedding dresses, bridesmaid dresses, jewellery and the works from jjshouse for my upcoming wedding. The customer service has been outstanding, they have been understanding and helpful when orders made needed adjustments or quicker delivery and they do not compromise on the quality. I cannot rave enough about the beautiful dresses at such affordable prices. JJSHouse have made my online shopping experience a real breeze. Checkout this website for sure if u are needing something for a wedding. They are seriously good. And no, I do not get paid for saying this :) I am just one very happy customer.

Delivery was very good and quick. But when I received my dress and tried it on I discovered that one of the shoulders was longer than the other. So I got in touch with JJ's House, who very promptly answered my message. They admitted it was a mistake on their part and refunded an amount to cover having it re-stitched at my own dressmakers without any problems. I was very impressed by their after sales service and would definitely shop with them again.

A full refund was posted to my account a day after posting an update to my original (bad) review about JJ's return policy. There was a lot of effort and time involved to get this refund (I ordered the jacket back in January) but they came through eventually. My advice would be to stay persistent with this company if you want to return a defective item. They don't make it an easy process! And if you are ordering for a special event, order way, way ahead of time.
Personally, I will now be looking elsewhere for my MOTB jacket.

I did not like the way this dress fitted and I used a tape measure! UGH! Also, it took way longer than they said to arrive. The dress doesn't look like it does in the pictures and the lace is itchy. Be sure to read the details of the return policy. I did not realize that all of the dresses are made to order, even if you order per their dress size guidelines. I could have picked up a much nicer quality dress in a local department store.

Living in a small town with the nearest city 4 hours away, I was desperate to find nice dresses for my daughter's rehearsal dinner and wedding coming up soon. We do not have any physical stores in our area as our mall and other stores have closed. The meager findings I saw (about an hour away) were of terrible quality and design. JJ's House provided me with beautiful dresses for both the rehearsal dinner and wedding! I am beyond grateful to have found your website.

I ordered a tiara from them. They took payment. Next day there's an email saying they couldn't process payment. Could I pay again using PayPal.
I said I would not be paying again as money had gone out of my account.
They said I'd be refunded in 3-14 days. It's way past that and no refund. Beware!

I originally reviewed this company with 1 star bc of their return policy. I had ordered a dress and cancelled my order just a couple hours later and they were only offering me a 5% refund. The order had not even been processed or shipped yet…
After emailing the company back again, they ended up honoring a full refund.
In todays times with online shopping, consumers change their minds, needs or wants can quickly change. I recommend this company changes their return policy for cancellations so that they can ensure more confidence with their buyers.