Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
My partner surprised me with a ring from Jeulia and I absolutely love it! Gorgeous colours, fits perfectly and they do so many lovely jewellery on their website. Only fault was it took 3/4 weeks for delivery but overall, so made up it's finally here.
Absolutely love the necklace my fiancé got for me, it is so beautiful! I will definitely be buying other pieces
Beautiful jewelry. The ring was amazing and well-done. The gold was beautiful shiny and very golden.
My 3rd order came in today. My fiancee loves it! As always, beautiful jewelry with lovely details! Sometimes the orders take a while to ship. They've got a strong demand now because more people are seeing how nice their jewelry is for such an affordable price. Making good quality jewelry, and shipping all the way from China, AND during a pandemic takes a while sometimes. I purchased from Jeulia just before the lockdowns and restrictions were implemented, and everything went absolutely smoothly. I have received each order in a cute package that comes with helpful information about your jewelry and a coupon. Thank you so much for the beautiful products Jeulia, and I'll definitely be a forever customer!
Took about 3 weeks to get here in canada and I so head over heels in love with it so beautiful 100% worth it couldn't ask for a more gorgeous ring the diamond looks 100% of real quality is 10 out of 10
I have gotten my wedding set, earings, and a necklace from here over a yr or two ago and the quality is amazing. No tarnishing or Turing your finger green. And I get so many compliments on my ring. I love this site so much
I had ordered my wedding ring and wedding band off of Jeulia's website and was overly happy with the quality of these rings! They are absolutely stunning and just as beautiful (if not more so) than how they are portrayed in their pictures! I would (and have) recommend this site to any and all of my friends and family! I wear my rings proudly.
Not only did the company customs color a ring for me from blue to green. But it was soooo beautiful my fiancee loves it. Also they got it to me before they said they would in a time where I expected shipping to take a whole lot longer, in comparison to any other online jeweler I've used this is by far the best experience I've had. Thanks again!
I HAVE BEEN GETTING THE RUN AROUND FOR OVER 3 WEEKS NOW I CALL THEY PPR ME ON HOLD FOR OVER AN HOUR I HAVE NOT RECIEVED MY ORDER AND IM FED UP THEY ARE UNPROFESSIONAL AND I WONT EVER ORDER ANYTHIBG AGAIN FROM THIS WEBSITE THEY HAVE HORRIBKE COUSTOMER SERVICE
Please don't ever purchase from this site ever! I've cried trying to fix this it's so frustrating. I feel defeated and stressed so much because of them. The people that email back don't have a clue of what they are doing. Please save you guys the trouble. I never knew I be crying of how frustrated I was. Always having to correct them. When they should know the information. But NEVER did anything to fix my problem.
Hi Fide H. Thank you for your review. I understand your frustration, and I am terribly sorry that you had a bad experience with us. I would be very glad to check this and help you. You can be sure that we will do everything in our hands to help and arrange things out. I just ask you to kindly send me your Order Number or any other invoice number so I can locate your order and contact you back.
They have not personally responded to me i placed my order on may 6th paid for 3 day shipping and they just send me an automated email after i sent them several and said its being sent however when i click on tracking info it says no tag has been made yet! So disappointed and unsatisfied! I am hoping to get the refund for the express shipping and praying my ring is what i expect!
Hi Jessica, thanks for your review. Could you please let us know your order No., so we could help you better? We have not found any order with 3 Day Shipping on May 6th under Jessica H. Please kindly note that 3 Day Shipping is just the shipment time on the way after the order is shipped out. Delivery time= Processing time + Shipping time. The processing time is usually 7-9 business days and it is also shown on our website under the ring size box after you choose the ring size before you place the order, and also in the Order Confirmation Email that we sent to you. Please contact our customer service at service@jeulia.com to check the order status. Thanks in advance.
I ordered my rings on April 29,2020 It is May 15th, 2020 and my order is still "processing". There is no number to call so you have to speak to a bunch of manual chat people. They never give you an exact shipment day and i paid $25 extra for 3 day shipping. I will NEVER EVER buy from this website again. Worst experience of my life!
Hi Olga, sorry for your bad experience. Usually, the processing time is 7-9 working days or 5-10 working days, and it is listed on the product page you will get it after you select the size. I am sorry that you did not notice it. And you paid the 3-day shipping means that once the order was shipped out you will receive it within 3 working days. You can call us1-888-219-8158 ((10:00 AM -1:00 PM & 2:00 PM- 4:30 PM, Monday - Sunday (PST/PDT)). Since you don't offer us the order number here, we can not check more details. You can call us to get the shipping date. Thanks.
I had my ring for 2 days and the stone fell out. I contacted customer service both online and via phone. I couldn't get anyone to answer the phone, after doing an online repair order I didn't get any confirmation that it went through. I'm highly unsatisfied and I recommend you don't buy from this place. I feel like they just took my money and sent me a fake piece of crap.
Hi Samantha. We're so sorry for your bad experience with our product. We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked. But don’t worry, our goal is to make sure you have a great shopping experience, so we offer 30 days return policy, we will definitely help you repair it. Providing you with the best shopping experience is very important to us, so we always try our best to respond to support requests as quickly as possible. But due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. We know we need to do better and hope you will give us another chance. Please call us 1-888-219-8158 ((10:00 AM -1:00 PM & 2:00 PM- 4:30 PM, Monday - Sunday (PST/PDT) Outside the U.S. and Canada: 001-888.219.8158 (International cell phone roaming charges may apply)) or email us service@jeulia.com to contact our customer service including your order number. Thank you for your valuable feedback.
I had such an amazing experience with this company and such quick shipping. The quality of my ring was great and packaging was beautiful.
My husband wanted to get me a new wedding ring set for our 4th wedding anniversary but 5th year together. I was so impressed with the quality of this ring, and the overall look! I literally smile when I'm driving and it is just sparkling in the sun! If you want to make your woman smile, this is the site to buy from!
I have ordered several rings, a bracelet and necklace from Jeulia. Quality is amazing and the stones are lovely! I get numerous comments on the rings and frankly people like them better than my original bands. The color, clarity and shine cannot be beat. I would highly recommend these products for their value ($$), and the above color etc... You cannot go wrong with Jeulia.
I bought two lovely rings from Jeulia, I must say I was a bit apprehensive at first however the rings arrived and they looked amazing.
Now came the second struggle, they weren't the right size so I had to send them back.
Initially there was a bit of misunderstanding however this was quickly resolved by one of their representatives - customer service is key to any reputable company!
I am amazed by the customer service and how the issue was positively resolved so I am on my way to getting my rings back in the right sizes.
I must add that the rings are amazing - I have purchased so many rings online in the past and must say this is by far the best ones I have set my eyes on.
Do not think twice about ordering here, there is someone there to answer your queries should you have any :)
Horrible company. I ordered an item after I received it I realized its different that what they said. I returned it. Instead of refunding me they charged my credit cards for the second time. Its been over 4 month that I am going back and forth with them and they have not refund the money. I called the credit card company but Jeulia fabricated story and they dont refunded my money
Hi Soly, sorry for any inconvenience this may have caused. But please kindly note we surely could not charge even a penny from you unless you authorized. There must be some misunderstanding. We are very happy to find out what is the problem and get it solved. With "Soheil", we found several orders, but we are not sure which one is yours. Is your order a bracelet and is the order No 101707887? If yes, please double check your PayPal account or with your bank. The payment was already given back to you in March. If it is not your order, could you please advise your order No? So we could help you better.
If your payment is received, please kindly update this review. Thanks in advance.
My husband replaced my engagement as a surprise but I didn't care for the size of the center stone he originally picked. We easily returned the firsr ring (do not remove the tags) and Jeulia reimbursed us quickly. Not store credit they reimbursed us to our card. Alot of online jewelry stores only give store credit. There wasn't a hassle it was easy. And the new set I got is so gorgeous. It's so shiny and beautiful. They also sent me a free Jeulia label ring as well as earrings. Both rings came with a Jeulia box. When you open the box it has a standard ring box as well as a gift bag, note, and a little polishing napkin/rag. It came in 2 weeks.
I ordered a number of rings from them in a short period of time. I am not happy with 3 of them and sent a picture of them seeking help. Instead of trying to help, they responded that I obviously removed the tags and therefore the rings were not returnable. I then replied with a picture showing the tags are CLEARLY still on the rings and asked how to resolve. They have since refused to reply - I warned I will be submitting this to my credit card company asking for a FULL CREDIT since they refuse to answer me. One of the worst problems is that they tell you a stupid way to measure your fingers and then they send you ring sizes based on Chinese sizes. The 2 I'm keeping do not fit on the fingers I planned for them. This company SUCKS!
Hi Sharon, we are truly sorry for any inconvenience that may have caused. After checking, yes there is some misunderstanding between us. The first photos you sent to us could not show the ring tag, so our customer service thought the tag was removed. Sorry about this and please accept our sincere apology. For the three rings, two of them could be surely refunded, only the other one could not because it is our final sale ones, which could not be returned, exchange or resizing as stated clearly on our website. Hope for your kind understanding. And the latest email between us is from us to you, asking your option on the return and exchange. Please kindly reply and work with our customer service. We will surely try every means we could to help. Thanks in advance.
P. S our ring size is standard US size, and we suggest customer to choose their regular size. Because there might be a mistake because of measurement ways etc.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Niressa C. Thank you for your review. I understand your frustration, and I am terribly sorry that you had a bad experience with us. I would be very glad to check this and help you. You can be sure that we will do everything in our hands to help and arrange things out. I just ask you to kindly send me your Order Number or any other invoice number so I can locate your order and contact you back.