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I had my ring for 2 days and the stone fell out. I contacted customer service both online and via phone. I couldn't get anyone to answer the phone, after doing an online repair order I didn't get any confirmation that it went through. I'm highly unsatisfied and I recommend you don't buy from this place. I feel like they just took my money and sent me a fake piece of crap.
Samantha H.'s review of Jeulia earned 17 Very Helpful votes
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Hi Samantha. We're so sorry for your bad experience with our product. We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked. But don’t worry, our goal is to make sure you have a great shopping experience, so we offer 30 days return policy, we will definitely help you repair it. Providing you with the best shopping experience is very important to us, so we always try our best to respond to support requests as quickly as possible. But due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. We know we need to do better and hope you will give us another chance. Please call us 1-888-219-8158 ((10:00 AM -1:00 PM & 2:00 PM- 4:30 PM, Monday - Sunday (PST/PDT) Outside the U.S. and Canada: 001-888.219.8158 (International cell phone roaming charges may apply)) or email us service@jeulia.com to contact our customer service including your order number. Thank you for your valuable feedback.