JeuliaReviews 6,628

I bought a ring set for my wedding and it was gorgeous. After buying them, I started wearing these but they started tarnishing. They were customized to be gold, but they started turning silver. Once I contacted the company, they stated that the warranty did not cover normal "wear and tear". I was confused because I took these off for cooking, cleaning, washing my hands and was surprised that they still tarnished with all of that, and i had only worn them for a month. I requested for a replacement or a way for the gold to stay, but they only offered me a $30 cleaning. I was heartbroken as this was my dream ring set, but we later purchased another ring from modern gents and we're quite happy with it (similar style). I have also written reviews, but have gotten blocked on their social media accounts and they have removed my review from their website. I am very disappointed and this money could have gone to another thing: save your money and spend it on another ring.

But - I got pregnant shortly after getting married, and the ring didn't fit me any more, so I took it off and contacted Jeulia Customer service about a ring resize. At this point it was well over a year since our purchase, and I understood that my free resize was not possible, and I was completely satisfied with that; what made me completely unhappy was the fact that they refused any kind of services to my ring even if I offered to pay! Not a damn thing was offered. The customer service gal couldn't even find my ring style, and kept insisting I bought a different ring from them altogether, despite having my purchase history and order number, and phots of ring in my possession. I looked moments after our conversation stating that she couldn't find my ring and within minutes, I found the ring on their site for a $10 higher price tag. I have no clue how I was able to find it, yet an employee wasn't.

I would steer clear of this company if you want to get any kind of services after your ring is in hand.

They say product is Silver...how can it be. Both my daughter and I had severe "burn" marks on out fingers after wearing one of the rings. Contacted them and they told us " make sure hands are dry and don't wear it all the time" since we did this and it didn't work they said we were past the return date but offered an exchange. Why would I exchange when it will have the same results. They refused to work with me and for 2 weeks kept repeating the same email answers. While they were very nice in their replies they refused to refund my money for a product they obviously do not stand behind.

I bought a ring and a necklace for a total of $150. When the package arrived (weeks later from China), the ring looks/feels cheap. So fake looking, you won't want to wear it.
The necklace looks pretty, but the row of stones are facing the floor when tried on. Obviously, it's a design malfunction. After about 10 emails back and forth with customer service since the day I got the package, they told me that they need to charge me 35% restocking fee for the ring (even though unworn), and will give me only store credit for the balance. Yes, $35 out of the $100! They want me to spend more money on their product and hope that it turn out okay.
As for the necklace, they will refund me only $17 for the $49 I paid.
Don't believe the high ratings, this company is not one you should spend your money on. I see better things at Nordstrom Rack for less than $20. You also get to take it home the same day.

Ai bought a ring that was not customized and they will not refund my money. Only offer store credit after deducting a 35% restocking fee. It us well within 30 days and the ring is factory pristine with the tag.

Waiting for almost a month now.
DHL lost my pkg, almost $400,2 rings purchased for my anniversary. Now im fighting with Jeulia for refund.
My purchase was with Jeulia, i dont care who lost it, JEULIA needs to return my $$

I have ordered 3 times with Jeulia and my items were always delivered in time and well-packed. They have a good range of products, which are of good quality as well. A big plus is their excellent customer service. They respond to all my queries very quickly

Great vendor. Awesome customer service. I absolutely love the ring. It was worth the wait. Will definitely buy from again.

It is an online jewellery store that sells engagement rings and wedding bands as well as a wide range of diamonds, gemstones, and metals at reasonable prices. Her goal is to provide us with high-quality products at the most affordable prices.

I purchased two rings, they seemed to be of decent quality but were not of true size, both were too small. When I started the return process I found out I would have to pay to return the rings and also have $9.95 deducted from my refund! It's advertised as "free shipping" so why do I have to have a reduction on my refund to "reimburse" the company for the "free shipping" policy? You only know this when you start the return process. It is not stated on the purchase site or on the ordering page. Very poor business practice and all the emails I received were just "so sorry" run-arounds. Instead of losing all that money and still not have the rings I'm going to gift them to my grandchildren. Very disappointing experience. I would not recommend for anyone to purchase from this company. And if you do and need to return the item, good luck!

DONT EVER BUY FROM THIS COMPANY. I am still waiting for my order since Christmas. I have spent up to £150 on my order on a ring and a bracelet. Jeulia I have tried contacting you several times but you haven't replied back to my email's. I HAVEN'T RECEIVED ANY TRACKING DETAILS ON THE ORDER OR RECEIVED ANY FURTHER EMAILS ON WHERE MY ORDER IS.

I'm so happy I came across Jeulia. She had the best assortment and the cheapest prices while I was looking for a diamond ring for my fiancée. She also assisted us in selecting the ideal ring setting. We're thrilled with the purchase!

I have been trying to return my ring, which was shipped in the UK TO ME IN THE Uk but unfortunately it is too small. I am told they only accept returns to California which is £47 postage, since 11 1.23 Royal Mail are not shipping small parcels internationally. I have asked for a UK return address, to where it was shipped from by Evri, but they won't allow this. I feel like this excersise is impossible for me to get a refund on a ring I can not wear. Customer service in this has not been the best.

1st of all - my ring is the MOST Beautiful setting EVERRRRR The quality of the work done is perfect in every single way I'm staying in South Africa and only 20days from the date I submitted my order the deliver, the help and communication via email always on time with utmost respect. THANK YOU SO MUCH for the MOST beautiful ring ever with the BEST price

If you order any jewelry from Jeulia beware, if you are not satisfied with your purchase Good Luck returning they make it very difficult it took 5 days of emails asking for a return label or return procedure and they would just keep asking me to consider store credit before they finally gave me the info for a return, I had to pay to ship back and they deducted there shipping cost from my return.

I bought 3 pieces of jewelry from this company. After about 3 weeks I finally got a tracking number. When the order was delivered I opened it to look over everything and to my surprise I only received one piece of jewelry, the least expensive at that and the 'free gift' with purchase. I immediately contact them. Now it has been endless emails back and for being asked the same questions over - just worded differently. Instead of trying to make things 'right' for their customer they are placing blame. At this point they are blaming the shipper DHL.