Hi, thanks for the feedback, and sorry for any inconvenience caused. Could you please offer us your order number or the name/email you used to place the order? So we can check. We provide a free one-year warranty and an extended warranty plan. Please kindly click here: https://www.jeulia.com/one-year-warranty.html to check our warranty policy. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try our best to provide you with a satisfactory solution. Thank you for your understanding.
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Hi, thanks for the feedback, and sorry for any inconvenience caused. Could you please offer us your order number or the name/email you used to place the order? So we can check. We provide a free one-year warranty and an extended warranty plan. Please kindly click here: https://www.jeulia.com/one-year-warranty.html to check our warranty policy. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try our best to provide you with a satisfactory solution. Thank you for your understanding.