HoverboardCloseouts

I'm so hurt. I googled reviews before I purchased this product from my son. There were no bad reviews. After reading all of these reviews now, it seems like all of this started happening right before or around Christmas. Did this company start up then? Needless to say my complaint is exactly like everyone else. I purchased this as a Christmas present it worked for twenty minutes. I filled a complaint with the BBB. And still nothing. After speaking to several customer service reps, they told me that the reason the labels are taking a long time to come is because they didn't know there contact ended with UPS. They said they had to start all over. It's been two months. My son's asks me everyday have they sent the label. It hurts when I have to look at him and say nope. I'm just going to purchase another one. This time I'm going to Walmart.

Hover board worked for 1 day, has been sitting and waiting for shipping label to send it back. As of right now it has been 2 months since we first contact them about the issue. Still no shipping label. WHY IS THIS SUCH A HARD TASK? No customer support phone line to talk directly to them about when we will receive a simple email with the shipping label. 1 star is the lowest you can rate a company. An i don't see any good reports, more than a 2 star.

I bought a hoverboard from them that stopped working 3 days after receiving it. When you call they make it sound like they're going to send out a shipping label to return and " replace" your broken hoverboard. There's 3 people that work in the office to answer your calls. Susan, Joseph, and Gabriella. They will give you a run around and make up various reasons why your shipping label hasn't arrived. I have caught them in several lies. When I threatened legal action, I received a letter the very next day in my email box, apologizing, saying they needed my order number to process the label, so on and so on. It was a generic letter that I'm sure was sent to anyone that was trying to return there faulty hoverboards. I did send back my info, and haven't heard from them since. That was over 3 weeks ago. This has been going on since Jan 3rd. I have turned them into the Attorney Generals office. Hopefully, they can get something going, or shut them down.

This company is horrible and I am completely shocked that they are still in business! My daughters hoverboard broke 2 weeks after she received it and I called and spoke to customer service and was told that a return label would be sent to my email within 5-10 business days. It has now been 2 months and my daughters hoverboard is still sitting the corner of her room, not working, and I have called and gotten the run around from the answering service at the company, for 2 months! No one has returned my emails and I have never received the return label that I was told would be there in a matter of days. Not only do I want to get my money back, but I want to keep the hoverboard because I don't want to have to go to the trouble of sending it back and never receiving a replacement. I have called customer service 12 times! No response. I am in the process of filing out a report through the better business bureau and have been in contact with my attorney. Horrible business practices!

I bought a hooverboard for my daughter for Christmas and did receive it on the 21st. She rode it around the house a few times on Christmas day and it hasn't worked since. I called company on the 27th gave my email and they said they were going to send shipping labels, I never got them. Called a few more times and spoke to a few different people same story. Takes 5 day blah blah. Now when you call it says you can only reach them by email. So I sent an email. Got a reply but still no labels. Now I am reading all these complaints and just have to except I was ripped off

I ordered a hoverboard for my son for xmas and it worked ten mins after riding it indoors around the living room. One side will not work. I'm immediately emailed the company asking for a replacement. No word. I finally find a phone number for them and when I called, they said they were emailing me a shipping label to send back the broken hoverboard and that they were sending a replacement asap. A week later, no email. I have now called 7 times and emailed 9 times. No response to my emails at all and every single time I call, the person claims they are sending me a shipping label via email. I have never received the return label as they claim that there is no one else to talk to, above them. That their customer service only has an email and that they are just a forwarding section. I am angry and have filed a complaint with the BBB and have no result so far. No one seems to want to help me get a replacement!

I bought a hover board for my daughter for Christmas, had it two days before it broke. Called they were sending out a shipping label and nothing. Kept calling they were sending out, they got someone new but it was coming. I even told them on my last phone conversation that I was contacting the BBB and NOTHING. Contacted the BBB (what a joke) they sent out two letters and of course got no reply. So my review gets to go on the BBB website under this company that it. I get a piece of broken crap hover board that is taking up space and they get my money. The BBB did tell me to file a complaint with NJ Attorney General which I did. I think I just lost my money :(. contact info: *******@gmail.com

I ordered a Hoverboard from hoverboardcloseouts.com on December 16 2016. I did receive the hoverboard in time for Christmas. My 10 year old daughter opened it. It worked around the house for about 40 minutes. She plugged it in to charge it and it froze. I have been calling and emailing for an exchange label since December 26th. Each time I speak with the answering service, someone "guarantees" me that I will receive it "by Friday" or "within 24 hours". This still hasn't happened. Now I just want a return label. They only have an answering system so you are not able to speak with anyone in the company ever. It is so frustrating. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!

I ordered two boards 12/2. Did not receive shipping confirmation within 2 business days as website stated at ordering. Found this site 12/9 and got terrified. Called customer service and reached a rep right away who said my boards would ship 12/14 and I would get them 12/19. Tracking via UPS was accurate to this. Got my boards yesterday and they look great. No manual tho so still have to see if they work properly. Overall Im happy but not sure why no one else could get answers.

I'm not sure if this is a real company or what. I like many others should have done the research. I ordered on 11/28 and they took their money on 12/5. I should have suspected something then. I emailed but never got a response. Finally called my bank because the number given goes to third party individual without any information. Hopefully I am able to get my money back. Lesson learned if I can't get it in the store then I won't buy one. Bad business. Do not buy from them. You won't ever see your Christmas gift

I myself bought my son a hover board for christmas, he only got to use it once. They were just giving us the same story about sending the return label for over a month. My husband and I got so upset we told them off apparently there is no managers they can not transfer you to. So last week my husband contact his bank and told them the situation and refunded us our money back. So now we purchased him a new one on ebay. That came with instructions and an actual box!