Ronda b.

I'm so hurt. I googled reviews before I purchased this product from my son. There were no bad reviews. After reading all of these reviews now, it seems like all of this started happening right before or around Christmas. Did this company start up then? Needless to say my complaint is exactly like everyone else. I purchased this as a Christmas present it worked for twenty minutes. I filled a complaint with the BBB. And still nothing. After speaking to several customer service reps, they told me that the reason the labels are taking a long time to come is because they didn't know there contact ended with UPS. They said they had to start all over. It's been two months. My son's asks me everyday have they sent the label. It hurts when I have to look at him and say nope. I'm just going to purchase another one. This time I'm going to Walmart.