HoverboardCloseouts

I ordered mine on 11/28/2016 and was promised they would be in by 12/12/2016. It is 12/20/2016 and I still have not received them. Every person I talk to in customer service tells me they are still pending and that I should consider cancelling my order. After being told that three times, I took their advice and cancelled my order. No One would even transfer me to a supervisor, they kept telling me that there was no supervisor. Absolutley ridiculous, and no one ever returns calls so don't bother emailing them either.

I ordered my board on 11/21 and after numerous calls and lots of promised emails from support THEY cancelled my order and refunded the money. Nearly a month of waiting and calling and nothing from customer support. Save your money and buy from someone else. I'm sure they don't mean to not fulfill orders but it's way past being patient. The day I ordered mine they were in stock - it wasn't like I was ordering one that was sold out. It was in stock when I placed the order... Bad business.

I placed my order on 11/25 and have gotten nothing but the runaround. Now Christmas is less than a week away and I don't have the Hoverboard or my money. Worst place I've ever encountered in my life. Do not order from this place. They are scammers! Now my daughter will not have the Christmas I had planned and worked all year to give her. I'm beyond pissed off! I wish I could ruin these people and no one would ever order from them again. My next step... I'm reporting them to the Better Business Bureau and disputing the charge with my bank!

I bought 2 Hoverboards on 11/24. Payment processed right away. Called on 12/6 to check on status, got the run around. Started getting super suspicious and told them I wanted to cancel. They said yes I can cancel, but couldn't provide a confirmation number. They said I would get a email confirming cancellation. 2 days later I got an email saying my order has been shipped. 5 days later I got an email that the product had been delivered, but it most definitely was not. I was home all day. I've now emailed and called several times and they will not respond. Can anyone help me with what to do!?

The customer services stink. The company do not correspond in a timely matter but it is not a scam.
I ordered 3 hoverboards for my nieces and nephew for Christmas. The day that I order them was on December 4,2016. I was told that it only took 2 to 3 days to process. Weeks had went by and I had called and emailed the site about my orders. I did not obtain no real response. As time went on, I thought that I had been ripped off. However, I obtained the 3 hoverboards on December 27th 2016.
Christmas was over and I was back in Afghanistan but my nieces and nephew got their Christmas gift. It is just unfortunate, I could not be there to watch them open their gifts.

I ordered 2 hoverboards on Cyber Monday and they were both delivered prior to Christmas, but one of them only ran for about 2 hours (with limited riding in our house only) and now it won't charge at all. Both chargers work on the other board, so it appears to be the hoverboard. I have called customer service every day for the past 3 days and always receive the same response - they want to take a message and then somone will get back to me within 24-48 hours, which hasn't happened yet. I have asked to speak with a manager or supervisor and they said they are just an answering service. I would bet money that they sent me a refurbished product and I'm really afraid I'm stuck with 1 hoverboard that doesn't work. Wish I would have read the horrible reviews about this company prior to buying.

I ordered a hoverboard, they charged my card and it never shipped. I received a UPS tracking number but it just says processed nothing about shipping (I know this means they created the label but it hasn't shipped). When you call they can't give you any order information and just take your info and someone will email you back in 24 hours. You can't talk to a supervisor because they "don't have one" I have called 2 times in 5 days and emailed twice and never received an email back or a call. You can't track your order through the website either. I feel like this website is completely fraudulent and I'm an idiot for ordering through them.

Ordered and canceled our order the company had already shipped it out so we had to get with the ups when it arrived to take it back which they did. Call daily to every 5 days and they are giving us the run around every time. No manager to speak to have to wait 72 hours have to let it sit there 5 business days whatever! I am so sick of this and they show the product was returned and in their facility so how am I supposed to get my money back? I am tired of being jerked around they said email then which I did and never heard back... any ideas? Worst company ever!

I ordered 2 hover-boards on Cyber Monday and never received them. I called several times and was assured that I would have them by Christmas. After not receiving them the day I knew they had to be shipped to receive by Christmas, I called again and was told that they would not ship. That was the main gifts I had for my children and was stuck buying stupid stuff on Christmas Eve so they wouldn't be disappointed. I didn't cancel the order because by now, hoverboards were very expensive, but low and behold I received a refund notification on January 2. Went back to their site and they now cost over $300. What a waste of time and effort. Don't waste your time with this company.

I placed my order on Dec. 7th. After a few days of now shipping confirmation, I began calling and e-mailing everyday for almost 3 weeks. On Monday I decided to cancel my order, they said I'd have my money within 72 hours. Well, it is Thursday before Christmas and they still have not cancelled my order! So I have no boards or money to get boards. I reported them to NJ Consumer Affairs. An investigation is currently being conducted. My hear t is shattered for my kids. I began thinking it was a scam when everytime I called, I spoke to the same lady. Every single time! Her name is Gabriella. Or so she says it is. She sounds like she is from another country where the name Gabriella doesn't seem like it is a real common name for them. I gave them one star, bc giving no stars isn't an option. I hate these people and I don't use the word Hate lightly.

I'm a bit surprised with seeing all of the negative comments from this company. I ordered a hoverboard for my son and it arrived neatly packaged and within 5 days from when I ordered. They offer free ground shipping so nothing was out of the ordinary receiving it 5 days later. Hope this helps.

Hi. I am a customer who should have read the reviews ahead of time. It seems like the customers on this site have experienced the same mess I am going through on Christmas Eve. I placed an order on December 9,2016 and as of today, December 24,2016, there aren't any boards in site. I've sent numerous emails and haven't heard back from this co. I have been on the phone with this company. More than once. They directed me to UPS. I am PISSED! The UPS site is not updated in the right manner. UPS stated that they do not know where the boards are because they only scan the truck at the hub.The company can't seem to get the boards to the customer in a timely manner but the company withdrew the money in a timely manner. It is Christmas Eve and still no boards. This is my first and very last time dealing with this company!