Angela A.

Booked two rooms at a basic hotel that didn't take reservations over the phone. Made to use online booking. Got to hotel and it was literally scariest place I've ever been. Was told by people in parking lot that it was under investigation for drug dealing. The hotel had also just had a recent shooting. We left without receiving a refund. Called booking.com customer service lady was nice but put me on hold to call the property manager. I waited on hold forever then the phone just disconnected. The hotel was not a safe place to be at let alone sleep there. But the property had already been paid so they didn't care we left. Still waiting on my refund. Would not recommend using this online booking agency that offers reservations for such a shady place.

Same as everyone else... I bought two hoverboards on works fine the other shuts off during operation and throws the rider off VERY DANGEROUS. I have tried since Christmas to get a shipping label. Then tried to just get refund but won't refund until you get shipping label. Very poor customer service it is a joke. Will never purchase anything from this company ever again!