Web-site advertised the board as Hoverboard360 but when it arrived is was an Imoto? Hiding assets behind other companies. No customer service. Refusal to refund for the recalled hover boards. Pretends to offer refund by having you fill out a form on their web-site but never responds. There needs to be a class action law suite against the "parent" company so they will stop preying on American citizens!
After recalling their product, this company will not offer a legitimate refund... exchange or an actual refund of money. Instead, they will give you a credit to some crappy clothing company. I have now filed complaints with the Attorney General in New York, and Better Business Bureau. I am also using social media accounts and tagging them in post to bring awareness to this problem in hopes they will act like a legitimate company. If you won't refund money on a recalled product, why the hell would I want to purchase their clothing? They don't stand behind their products!
After a safety recall I attempted to get a refund on two boards that were purchased last Christmas. I was informed that I could send the boards back and receive credit through their store, which only provides clothing. I do not want to spend over 700 dollars on clothing that my kids will never wear; therefore asked that they send me a new board that will not potentially blow up on my child, or give me my money back. I was informed through customer service that I could return the boards and only receive in store credit. I have reached out to several consumer hotlines in hopes of getting this issue resolved since the Hover board company is not willing to cooperate. I feel that a class law suit should be filed with this company for not giving people what they paid for.
This product was pure crap and the customer service was even worse! After complaining for 7 months the dang thing didn't work and wanted return they wanted me to pay for, they finally recalled the product but did not inform customers. Still 10 months later I am trying to return. Never waste a penny of your money to this company! Pure thieves
I am having the same exact problem with Imoto. I purchased a hoverboard at Xmas time and it broke the same day. At first I could not get a hold of the company. It went right to voicemail every call and you could not leave a message. Emails were never responded to. Now they are telling me that I can pay to ship the board back but all I get is store credit for their ugly T-shirts that are over a hundred dollars each. I am interested to see if there are any lawsuits stemming from this. I am on board. They took so much consumers money.
We try to buy a hoverboard at Hoverboard360. They were saying it was a German business. It was Chinese. They emailed me asking for a picture of my credit card. I immediately cancelled the order but don't know how they charged me anyway 214 euros. I had to make a visa disclaimer in order to get the money back. It is obviously a scam.
It is almost impossible to communicate with them. I cannot beleive such a company can easily do business inside USA!
I bought one hoverboard to give it to my nephew overseas. The airport staff did not let it in the plane. For return, I have to pay the shipping which was 70$. The company itself will charge for restock also.
First, file a complaint with your state's Attorney General. Enough complaints may get some type of action.
Second, call *******772 & file a compliant with the CPSC (recall #16-216). Apparently, it was the Consumer Product Safety Commission that negotiated this "consumer friendly" remedy.
If you are feeling motivated, you can also file a suit in your local Small Claims Court. If you prevail, you can transfer the judgement to the State of NY & then you will have a legal claim to any assets that Keenford Limited may have.
I doubt that any of us will ever get any money back, but we should all make an effort to put these thieves out of business.
I received an email that the Hoverboards we purchased right around Christmas time were recalled-that was about 2 months ago. Since, I have sent them at least 3 emails and I also have tried to reach them by phone numerous times--the phone line will only state that they cannot help on the recalls and I have to send an email. Well, I'm trying but NOTHING. Do not purchase anything from this company. They are the worst I have ever experienced. I want my $800 back for the 2 boards we purchased and are now too worried to use. I am thinking about also reporting them to the BBB. I will NEVER ever buy anything from them again and I will make sure I let everyone know how horrible they are.
Bought two Imotohk Hoverboards December 2015 as Christmas presents. Now that these Hoverboards have been recalled by the government due to hazards to the user, Imotohk refused to refund money spent in good faith for their product. Instead they offer clothing... I want like kind for like kind. I paid money so I want money back! Call
*******772 to complain!
Same experience, we ordered 3 pcs. Of hoverboards last chritmas and they asked for identification. After refusing to send any identification info and wish to cancel the order they promised to cancel the order and return the money but no action. Therefore be aware of SCAM.
I have requested a refund 5 times. I do not have proof of purchase (purchase order) because I purchased it through Two Sisters Store in Greenville, DE, and have not received any response from Keenford Ltd., www.imotohk.com or www.hoverboard360.com. I thought there was a concern to return the hoverboards. What do I do with the board I have, how do I get rid of it. With the concerns of fires, I would expect some help. When I spoke to someone in the beginning, she was extremely rude. As I can see from various websites about your companies, no one is interested in your store credit. I guess I will join the rest and file my complaint with the CPSC and The US Consumer Safety Commission.
Do not order from this company! Placed an order for 4 Hoverboards on 12/6/15 was told 2-3 days. Received an E-mail on 12/10/15 stating 5-7 additional days for delivery but guaranteed before Christmas. No problem I thought... Well its 12/28/15 still nothing and have heard nothing. Disputed the charge last week and have sent 3 e-mails regarding this whole mess. As for the customer service well you be the judge, try calling, no one answers and the voice mail box is full. Dead End. Send an E-mail and wait. Dead End. All I can say is this Company SUCKS!
Good luck to those who choose them and don't say you were not warned!
I never write reviews but this company has been so frustrating to deal with I had too. My issue has nothing to do with the board itself bc I refuse to open the box. They missed sending it to me by Xmas as their website guaranteed which really made me angry. After placing at least a dozen or so emails and phone calls to the company over the past 10 days, I still have not connected with anyone. I wonder if anyone even works there. I would highly recommend you order a board from another company.
We ordered from these fraudulent people also about 3 weeks ago. They actually tried to charge our account 4 times but we blocked the extra charges. It was supposed to be a Christmas present for our daughter. These people are a bunch of thieves. Somebody should make them pay...
Trying to contact to return product, they won't return my emails, never answer the phone. "Customer service" has you waiting on the phone longer than 30 minutes then just hangs up! Stay far away from this company! Worst ever!
All I ordered is a pair of Hover kicks for my 12 year old daughter, one of the only things she wanted, and I have yet to get a tracking number, but they surely got their money. I went on e-bay and see the same Hover kicks but get this, they are only $19.99 not $59.99 hence no charge for shipping, and they come in like 21 Business days, not the 2 Business Days they promise. So, I am assuming that this is an Importer company and my shoes will come to me, but it won't be for Christmas, more like Mid January :(
I have called emailed for a week and I haven't gotten any response. I'm trying to return. Its been a disaster since day one shipping tracking now returning. Thought it was hover board not Imoto thought it was from US instead Hong Kong
Purchased two hover boards for xmas. First one broke after one hour of use. Company gave "form" emails. They were unresponsive and eventually after two months had to repair on my own. Ridiculous company. Poor customer service. And will never answer the phone.
Listen All-
I was just as upset as all of you! However, I contacted UPS and re-routed/returned the item before it was even delivered. Called PP who looked up the tracking number and saw that it was on its way back. PP credited my account in full. Consider trying this. I bet it would work with a card company also. Thank You Pay Pal!
Overview
Hoverboard360 has a rating of 1.2 stars from 161 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hoverboard360 most frequently mention customer service, credit card and tracking number. Hoverboard360 ranks 43rd among Scooters sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members