Hoverboard360

In late November of 2015, we purchased a Hoverboard from Hoverboard360, a New York based company, for our son for Christmas. Our son opened the present at Christmas and rode it that day for a bit before we left on vacation for 2 weeks. Upon our return from vacation, our son used the board for a couple of days, indoors only in our basement. A few days later, my wife was working at her computer in our laundry room, where the board was stored. It was not plugged in, and without warning, made a loud bang and began to shoot sparks. For those that recall, it was around Christmas that there was much press about hoverboards catching fire, and in a few instances burning down homes. Fearing a fire, my wife took the board out to our garage.

I immediately began making calls to company to complain and demand a refund of the defective board. I was told to email photos of the board, which I did, and was told to return the board for a replacement. Although insisting a refund, I attempted to return the board through the mail and was turned away at the post office as they refused to ship the product for fear of fire.

I traded several emails with Hoverboard360 which resulted in my finally threatening legal action, which caused them to send me a UPS shipping label to use to return the defective product. I was promised a refund upon return of the board. Well, the board shipped via UPS on February 27 and the tracking information reflected receipt at the company on March 2. I heard nothing from the company for nearly 2 weeks after that time, and contacted them again via email. I was promised a refund within a week, but nothing ever came. I emailed again, and then was asked to provide the tracking number for the shipment, which I did showing delivery and signed receipt by a specific individual at the address.

Following that last email exchange with proof of the tracking and delivery email (April 1st, 2016), I have heard nothing. I have now emailed an additional 3 times demanding a response and refund as promised, but am being ignored.

This company is a scam. They have my money, have the product, and do not deliver on their promises. BUYER BE VERY, VERY, VERY AWARE!

I placed an order with Hoverboard360 on Dec 17th. The only thing I have received from them was an email confirmation. They never sent me an order confirmation. I sent several emails and received no response. I tried calling the phone number listed on the website *******298 to require about my order, someone picked up, said I had the wrong number, and hung up the phone. I was confused and thought I had the wrong number but pressed the redial button and it was indeed the same number. This time it was a company voicemail without option to speak to a live person. I reported them to my credit card company as a fraudulent company/website. The credit card company had a total different contact number then the website provided. Shortly after I contacted my credit card company, I received an email from "Hoverboard360" saying that they tried to contact me previously but could not contact me and provided me with a "BOGUS" previous email that had no "sent confirmation" asking me to provide my Credit card number again because my order was placed on high risk and they wanted to make sure they had the correct information. IF THAT IS NOT A SCAM, I DON'T KNOW WHAT IS. DO NOT ORDER FROM THESE PEOPLE.

My husband saw the multiple ads from this company on line and without further research or reading the reviews which was bad on our part, ordered the hover board and sneakers from this company. Our order was placed on Dec. 3,2015. Within minutes I received a call from my credit card company indicating a fraud alert on my account and this company was flagged. They asked did I purchase and authorized a payment to PG Global which is Hover Board 360's business name. I approved the charges. On December 5th, I emailed the company to find out if my order will be processed and shipped. I heard nothing until Dec 6th when I finally received a call from a representative asking me for proof if I in fact purchased the order and to verify my address and last four of my credit card. I verified it. It was shipped on Dec. 8th and has been in Hong King since that time. Today is Dec. 12th and according to UPS, my order along with 136 other hover board orders are on a pallet in Hong Kong waiting there in the warehouse at the UPS facility since Dec 8th. I spoke with a UPS international rep. It was explained that Hong Kong only allows so many shipments out of its country per day and depending on the amount of shipments, it can take days or months as it depends on the quantity the manufacturer ships on a given day.

I did see that these hover boards are now not allowed on aircrafts due to the concern of the product catching on fire so the FAA has banned them. Inaddition, I've been reading the reviews on Hover Board 360's Facebook page and voiced my issue and concern in great detail. Gave my timeline and included a link to this site, I was quickly banned from there Facebook page. All my comments were deleted! I was stunned.

Customer service will not return my calls nor will they respond to my emails. I am planing to contact my credit card to report this and to get my money credited back to my card. It's not a bad idea to contact the BBB as well.

A hard lesson I learned but I will not allow this to ruin my 8 year old's Christmas! Sometimes, you just have to look at this as the glass half full. Could you image having a hover board that probably won't work after the first spin!