Hoverboard360

Horrible experience. Purchased a hoverboard in Nov 2015 and within days the charger receptacle in the board broke. They built it extremely sensitive so when removing the charger one of the 3 prongs came lose. Now there is no way to charge it. The product looks knew and it worked at first. I have sent numerous emails, made numerous calls, and just today received the Return Form with no Return address. Stay away from this company. Whoever came up with this fraudulent business will some day get all this back. So many kids all sad now because they do not have they gift they really wanted. So many families scarifying to buy a nice quality product and these thieves are just simply taking advantage. I wish BBB could truly help and make them pay! Cold hearted. I have lots more to say but it is not worth spending another minute of my life dealing w garbage people.

We bought 3 Hoverboards for christmas presents. They arrived on time, but thats where the good experience ends. 1 never worked from the start. It shot sparks out of it when it was plugged in to charge. The 2nd board worked for about 2 hours and quit working. The 3rd only works for 20 minutes after a charge and gets really hot when charging. All had issues within the first charge of the battery. We have sent one back over 6 weeks ago and have had no response from Hoverboard 360 in over 2 dozen attempts to contact them. Nobody answers the phones, and email responses are auto responses with no direct contact with any actual person. Tried their phone number again yesterday and it was disconnected!

I purchased a hoverboard 360 with a 2 day shipping guarantee. I finally received my shipment after two weeks. Unfortunately, it was not what I ordered. They sent me a knockoff imoto brand. When I asked them to take back the imoto and send me a hoverboard 360 they said no. I then asked for a refund and they said I had to pay for shipping and it would be a 15% restocking fee, even though they shipped me the wrong board. Now won't return emails and will never return a call or pick up. Stay away for hoverboard 360!

I ordered 2 hoverboards, received one and now the other is in Kentucky UPS, they say is held by a government agency (note: another one nobody ever heard of we are paying for), and may be released to UPS, I did research this company and all was good in October, November, It didn't ship and deliver as promised, My first UHOh! And I thought, what is up here, they were in stock and should have shipped together. One grandson gets his board and the other gets a lump of coal, I wont be happy about this and it appears many others also. Emailed several times, called and only get busy or nothing. The government getting involved into this product with no facts, information or direction is the typical, I am going to save you! Thanks but no thanks all mighty government, go back to the future and loose the way back, and get out of my way of getting my grandsons hoverboard. Just leave my other grandsons hoverboard with me on your way out.

I ordered LED shoes on NOV 17 with 2-day delivery. Four weeks later, the product has still not arrived. On Nov 23rd I tried to call the company on the number listed on their website, and the number was disconnected. I then emailed the company inquiring about the status of my order and a week later received a response my order would be shipped within 48 hrs. A week later, I still hadn't received shipment information, so emailed them again. I received a generic reply email from them stating they were bombarded with orders cyber Monday and they were backed up. Ok, well I had placed my order two weeks prior to cyber Monday... Didn't make sense. Then I receive another email from their customer service stating they still had not shipped my product yet but they promised it would be here by Christmas... At this point I've had enough of the run around and am canceling my order.

Just reported them to the Rossen report on the today show.

Report them to your local news. Send them to everybody so they can not get a business license.

Their voicemail is full. No respond from email.

Do not let these guys enjoy their Christmas as we have to explain to our kids that we were scammed. CORREcTIOn - the children were scammed. We are to teach our kids to do the right thing and be honest. You can't fill the orders- just tell us and give us our money back. I will understand- the coward will not answer their phone or emails.

Long Island- NY

I ordered a hover board 360 for my son 11/1/2015 for his birthday. The hover board came 3 weeks late ( however Robert the manager and Andrea the flunky says otherwise.)
My son finally received the board. He went to ride it and it only keep a charge for 20 minutes!
I than called about the charger, Robert the manager says that didn't happened!
At this point I wanted a refunded, mind you this was with in 30 days! NO ONE CALLED BACK, ONE ONE EMAILED BACK. A year later I tried calling again and again and again... Robert the manager states they have no record of this. But they have a record of me requesting a tracking number. HOW CONVENIENT. I explain as nicely as I could my Delma. Two years later, I get well you can only get a 702.00 dollar store credit and or a new hover board. Robert the manager was very cold as was the flunky Andrea. They act as if the were both reading off of a script. It not fair that these people get away with such things as this. There is nothing good coming out of this company so why would anyone in their right mind want a 702.00 store credit. GOD SEE ALL.

Got the 10" wheel hoverboard from Hoverboad 360 for my 11 yr old son for Christmas... it broke completely in half while he was riding it on flat pavement... and it was only used minimally and inside mostly because weather wasn't great in Dec/Jan... they did asked me to send a picture of the broken unit so a supervisor could approve the return based on the warranty... they then refused to allow us to return because they said we abused it and that is not true... it's clearly a mechanical fault in the frame of the hoverboard... then they wouldn't return phone calls or emails and refused to help get it repaired... total scam... if anyone knows how to get our money back please let us know...

I ordered it on 12/3 I did not receive any shipping for 2weeks, so much for their advertising 2 day shipping. The following day I received a generic email saying you will receive your hoverboard before Christmas. Another day goes by and I received a shipping confirmation and tracking number. I was being shipped from Hong Kong. I tried to cancel the order and received no response from the company. I called PayPal and credit card companies to stop payment. I showed up today 12/21 I refused delivery from UPS. Save yourself from the SCAM! I went to Modells sporting goods and bought a Swagway X1 for the same price. Much better reviews. Good luck happy holidays.

My daughter rode her hoverboard 360 for about 1 hr. Went to charge it and it would never charge. I sent my first email 12-25-15, they replied with instructions on how to re-set it, that didn't work, emailed them back, they sent another email with a form attached, wanting me to send back with pictures attached in the email, I did that. They stated that the info would be passed on to a supervisor for approval and they would contact me with a Return # that was 2 wks ago. Now almost a mo. Later, 4 emails later they are not responding. So disappointed. I will be filing a complaint with the BBB, and an attorney to see what my options are. I did not know that I would be paying $400 for a 1hr. Trip around the house. I hope someone else has better luck getting their money back.