Hoverboard360

I ordered my shoes on December 6th 2015 with two day free shipping got a email on the 10th saying that shipping was backed up but I was for sure going to get my order before Christmas I have yet to hear from them it is now New Year's Day and no one will still answer the phone after calling several times and waiting on hold for about 11 and a half minutes and it will say mailbox full I've tried to email no one answers so we decided to report them to the Better Business Bureau on their response we advise you to do the same the Better Business Bureau has sent a letter to the business about the complaints. Please Do the same and report these $#*! holes i get it gets busy durin hokiday season but this is pathetic.

I agree with all the negative reviews of Hoverboard 360 Customer Service. They do not respond and quite probably will not return anyone's money If I new what I know now about HoverBoards I would not have given one to my child for Christmas. That stated, I ordered my child's for Christmas on Black Friday. We received it two weeks later and did not open it or allow him to ride it till Christmas. As bad as the company's customer service is I have to report that as of now we have had no problems with the exception of having to change the charger (which we did through Amazon for $24.00). My 12-yr-old is a heavy-user. He can dance with it and move around quite adeptly (inside the house). We have not been able to test it outdoors because we live in Minnesota. I am frightened of its electronic failure, but we have been charging it on wall outlets for no more than two hours a day. I believe this company should not be able to sell anything to the US due to its lack of accountability. I am praying that we just lucked-out; however, I did purchase the higher-end model ($698) and I am wondering if the people with the electronic failures have purchased the same model?

Please file a scam report with the BBB@ https://www.bbb.org/scamtracker/new-york-city/reportscam... I feel everyone's pain on these reviews as I am experiencing the same problem :( I placed an order Dec 7, now on 10 days with no delivery date provided! Their 2 day shipping is bogus and a scam to get you to buy! I called UPS and was told that my order is in Hong Kong waiting to clear customs which could take up to months depending on the amount of orders tying to ship. TERRIBLE customer service! I have tried calling the company over and over again, waiting 20+ minutes to speak to someone only to eventually get hung up on! I have emailed them multiple times with no response. I have requested that they cancel my order but I have a strong feeling that won't happen. I'm counting on PayPal to get me my funds back! This has been the most frustrating experience ever!... Thankfully my sister found a ROAM hoverboard at our local Bed, Bath & Beyond and I was able to buy another so that my daughter has one to open on Christmas morning. Good luck everyone. I hope you all get your money back!

I ordered my son a Hoverboard a week and a half before Christmas. It arrived on 12/23/15, whew! Was so happy... until I opened the box as it read "Imoto" and saw that it had been shipped from Hong Kong! I tried it, and it only went backwards. Christmas Day came and my son was so happy, UNTIL HE STEPPED ON IT. It again went backwards! I even took it to my local mall to have a seasoned hoverboard salesperson step on it. It went backwards! The company only picked up the phone on 12/28/15 when I called them at exactly 9am... STILL having to wait nearly 20 minutes for someone to answer. The person who answered, "Delores", advised me to take 3 photos of the defective product and send it via email to: *******@hoverboard360.com. She said it would take 24 to 48 hrs for a reply. Its now Wednesday and NOTHING. Spent THREE HOURS trying to get through, and NO KNE ANSWERS THE PHONE. I am urging all others to beware of this company. DO NOT BUY FROM HOVERBOARD360!

My father in law purchased this hoverboard for my son for Christmas. Even though he was supposed to receive it for Christmas, it came a month late. My father in law was so distraught that he bought my son another gift. He then received the hoverboard in January and I told him to give it to my son for his birthday in June. Now there is a recall on the board. They want to give you credit at their clothing store! YEA RIGHT!?!? Who wants clothes in place of their hoverboard?!? I noticed that SWAGWAY is putting the right batteries for anyone who has a recalled unit. They are even giving credit to buy the right one. WHY IS HOVERBOARD 360 NOT DOING THE RIGHT THING? VERY POOR CUSTOMER SERVICE... BUY FROM SWAGWAY NOT HOVERBOARD 360!

I finally got a response with the shipping address to return the board after I filed a dispute with my bank. I would advise everyone to file a dispute with the credit card company or your bank.

For anyone interested here is the shipping information to send the board back-

Thank you for providing us with the information we needed to facilitate your return. Please send your board to:

Keenford, Inc.
463 7th Ave.
Suite 806
New York, NY *******

Please be sure to remove any and all labels from the outside of the box prior to shipment. Please be advised that due to our terms and conditions, there is a 15% restocking fee associated with your return, and the shipping is on the customer. We will refund your money upon inspection of your board. If your board is damaged your refund will not be approved and you will be responsible for shipment back.
Please be sure to send tracking information from your shipment to *******@hoverboard360.com.

We appreciate your patience.

Best Regards,

Returns Department
Hoverboard 360

I ordered 2 of these after reading about how well and great these things are. I ordered them with the "2-Day free shipping" PFFFT! Took about a week to get 1 and another couple days to get the other. After receiving them, they were not Hoverboard 360's. The box said iMoto. NOT WHAT I ORDERED. I felt a bit suspicious of this. I emailed the comany from their contact info on the web site. I sent an email, one time 3 days in a row. I called their number about 2-3 times a day and never was able to get through. Always placed on hold automatically and eventually getting a recording telling me the voice mail was full and to call back. I finally received an email response back and was told the iMoto is an "Upgrade" because the product I ordered was un-available. That's like going to a car dealership and saying "Ehh, I'll buy a Chevy" and get upgraded to a Cadillac for the same price. No, I don't think so. I called again and FINALLY got ahold of a real person. They tried to convince me that these iMoto boards are OK with no issues. Whatever, I have zero trust at this point. Sending the un-opened iMoto scam Hoverboard 360 whatever is really in the boxes back. Wish I could leave a negative rating because even 1 star is too much!

Ordered on 12/7. Got concerned when we found out it was shipping from Hong Kong, not the US. They say they have two day delivery. What a joke. I send multiple emails, all with no response. I tried calling but you cannot get thru to anyone or leave a message for them. We called our bank to get the payment cancelled. We called PayPal to get the payment cancelled. We registered a complaint with BBB. Its funny that they got back to PayPal asap.

Finally got sick of waiting and got one somewhere else. I called UPS and had the refused the delivery.

Unbelievably I actually got thru to someone this morning. Sheldon informed me that it was UPS that was screwing up the shipments and that it was not their fault. Told him I wanted my refund. But they cannot do that until the package is put back in inventory. 2-3 weeks. He put me on hold and then hung up on me. I tried calling back 20 times but can't get thru.

I have never dealt with a company that was so horrible with customer service. They also lie about their shipping policies. I did not find one thing about this company that was reputable. STAY AWAY.

12/22- Finally got an email from them responding to my final email threating them with legal action. Told them the package was refused for delivery. They actually said there would be a 15% restocking fee for the return and it would take 3 weeks.

I tracked the return on UPS and it said:

A hazardous materials irregularity occurred with this package. We'll contact the sender with additional information.

Wonder what that means. I found a number on another site for Steve the manager. I will be calling him every day until this is resolved.

If anyone knows anything that can be done legally please let me know. At this point I would even drive to their office to get my money back.