Hoverboard360

Read and reread the reviews. DO NOT ORDER FROM THIS COMPANY! Ordered on 12/16 with 2 day shipping. It arrived on the 12/29. In my house Santa comes on the 25th... Have spent way too much time trying to contact them to return this, spoke with them a few times (guess I was the lucky one) but still can't return the darn thing... emails phone calls. At this point I am going to dispute it with my credit card company and let them deal with this. I filed a complaint with the BBB. They should be put out of business. I can't even complain at how poor their customer service is because that is the least of my concerns. Not sure how they are still in business and every day I have to listen to husband remind me he told to research the company BEFORE buying it, is another day that I HATE HOVERBOARD360.

I wish I read all of these reviews before I bought not 1 but 2 600$ hover boards with FREE 2 DAY SHIPPING! I ordered on 11/30 and still nothing. I have called several times and never got an answer and I have emailed to cancel. I put through an inquiry with AMEX and called UPS to see if I could put in a "refuse delivery" request but Hoverboard360 does not allow UPS to submit "Refuse Delivery" options. This is a scam. They deserve 0 stars.

I have purchased many items online, ebay, amazon, private owners, businesses, I have never experienced a worse company, They promised shipping within 2 days, after 3 days and multiple calls which i was not able to speak to anyone and never received a call back, I cancelled the order via email, with in 1/2 hour they posted they had shipped my order, I told them again in an email i cancelled, they ignored my email, then days later said they were too
Busy to respond to me, and that i cancelled after they had already shipped, i received that package from ups, although i do not want it, and of course, the shipping by ups was dated 3 days after their email that said they already shipped, they are dishonest, and unwilling to accept my return with out a restocking fee of 15% and me paying freight. I feel i will be out the Purchase price regardless, all other online reviews about this company are also terrible, So i will be out the $400 but hopefully if just 1 person does not buy from these scammmers, i at least will have helped someone by writing this. Buy from anyone but these, this one you can count as a definite dead end

I ordered mine in November. Took way longer than the free 2 day shipping but still got it before Christmas. No charging instructions in the instructions so I had to find it online. After charging it for the correct amount of time my so tried to ride it. He had about 10 minutes of riding time before it quit. Tried several times before we decided that it was just defective. Emailed them about returning the board because it didn't work. The first email said to take pictures of the unopened box. I emailed them again and re-explained that the board didn't work. They told me to send them pictures to show there was no damage to the board. Did that then they send another email saying that I needed to fill out a form and email it back to them to start the return process. Got tired of wasting my time so I disputed it on PayPal. After reviewing the facts, all I had to do was give them the tracking number and I get my money back. I always use PayPal when it's available and I use my credit card and not bank account. If I didn't get a refund thru PayPal I would have disputed it with Capital One and gotten my money back that way.

Ordered before finding the awful reviews, sent a cancellation and they STILL shipped the board. Wish I knew I could've refused shipment and cancelled the charge, because now I have a board I don't want, I've followed all return instructions given to me, can't get anyone on the phone or to respond to an e-mails, and I can't get the shipping address to return the board... OH, and I have to pay for the shipping AGAIN! DO NOT GIVE THEM A DIME!

We also had the horrible experience with Hoverboard 360. We ordered a board for LAST Christmas. It worked intermittently for maybe 2 weeks. Then it started smoking, became fried and died. For the past 11 months, I have been calling Hoverboard 360 for a refund, or replacement. For 11 months, I have been getting the run around. They would occasionally answer my call, most times not. When they did answer, they'd say "ship us back the defective board" (which we did in March of this year). Nothing happened. Kept calling all year. Around September, they agreed to send out a new, government -certified board (this was a new change to the recall order). Still, after calling for weeks/months, they never sent a new board. They'd say: "we didn't have the correct mailing address, or we lost the shipping label, we didn't have the right color of your board, etc". FINALLY, I called the Consumer Product Safety Commission (CPSC). Just google them. I spoke to Jenny, she took all of my information and complaints about the company. She assured me that within 2 weeks our our phone conversation, I would be getting a call from either Hoverboard 360 or the CPSC with a resolution. Needless to say, I had zero confidence of that, since I'd spend a whole year w/o any results or Hoverboard 360 EVER calling us even once. Well, within 7 days, we got a call from Hoverboard 360, telling us they shipped out a new board with a UPS tracking number! It arrived today. Once year later, but a "good" board arrived. So, for all of you out there, call the CPSC and file a complaint. They will look into it. If you complaint shows non-compliance of Hoverboard 360 in the government recall, they will take action, and did in our case. So, don't give up, call the CPSC and make a complaint! We got a new board, and didn't have to get $500 in crappy clothes. Merry Christmas!

David