David S.

We also had the horrible experience with Hoverboard 360. We ordered a board for LAST Christmas. It worked intermittently for maybe 2 weeks. Then it started smoking, became fried and died. For the past 11 months, I have been calling Hoverboard 360 for a refund, or replacement. For 11 months, I have been getting the run around. They would occasionally answer my call, most times not. When they did answer, they'd say "ship us back the defective board" (which we did in March of this year). Nothing happened. Kept calling all year. Around September, they agreed to send out a new, government -certified board (this was a new change to the recall order). Still, after calling for weeks/months, they never sent a new board. They'd say: "we didn't have the correct mailing address, or we lost the shipping label, we didn't have the right color of your board, etc". FINALLY, I called the Consumer Product Safety Commission (CPSC). Just google them. I spoke to Jenny, she took all of my information and complaints about the company. She assured me that within 2 weeks our our phone conversation, I would be getting a call from either Hoverboard 360 or the CPSC with a resolution. Needless to say, I had zero confidence of that, since I'd spend a whole year w/o any results or Hoverboard 360 EVER calling us even once. Well, within 7 days, we got a call from Hoverboard 360, telling us they shipped out a new board with a UPS tracking number! It arrived today. Once year later, but a "good" board arrived. So, for all of you out there, call the CPSC and file a complaint. They will look into it. If you complaint shows non-compliance of Hoverboard 360 in the government recall, they will take action, and did in our case. So, don't give up, call the CPSC and make a complaint! We got a new board, and didn't have to get $500 in crappy clothes. Merry Christmas!

David