I am having the same exact problem with Imoto. I purchased a hoverboard at Xmas time and it broke the same day. At first I could not get a hold of the company. It went right to voicemail every call and you could not leave a message. Emails were never responded to. Now they are telling me that I can pay to ship the board back but all I get is store credit for their ugly T-shirts that are over a hundred dollars each. I am interested to see if there are any lawsuits stemming from this. I am on board. They took so much consumers money.