• Hoverboard360

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Overview

Hoverboard360 has a rating of 1.2 stars from 161 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hoverboard360 most frequently mention customer service, credit card, and tracking number problems. Hoverboard360 ranks 36th among Scooters sites.

  • Service
    6
  • Value
    6
  • Shipping
    7
  • Returns
    5
  • Quality
    7
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This product was pure crap and the customer service was even worse!
  • Well, I don't want it now and noticed board is shipping from Hong Kong so will probably catch on fire!
How would you rate Hoverboard360?
Top Positive Review

“Legal Action option only recourse”

Karen B.
7/23/16

Keenford, LTD is the parent company of this and likely many more companies doing business in the US. I tried to find a list so I won't ever find myself providing money to such a corrupt entity. The site I accessed shows "dissolved" under the name. Rather than pay us back and taking this dangerous vehicle, they have chosen something which appears like hiding assets. I plan to contact Attorneys General rather than purchase $648.99 worth of their junk. I bought the Hoverboard for my grandson and would like to replace it with something better. But how do I determine that?

Top Critical Review

“If ratings could be zero they would get one”

Scott s.
1/2/16

I never write reviews but this company has been so frustrating to deal with I had too. My issue has nothing to do with the board itself bc I refuse to open the box. They missed sending it to me by Xmas as their website guaranteed which really made me angry. After placing at least a dozen or so emails and phone calls to the company over the past 10 days, I still have not connected with anyone. I wonder if anyone even works there. I would highly recommend you order a board from another company.

Reviews (161)

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Reviews that mention popular keywords

customer service (43) hong kong (12)
Thumbnail of user scotts153
1 review
5 helpful votes
January 2nd, 2016

I never write reviews but this company has been so frustrating to deal with I had too. My issue has nothing to do with the board itself bc I refuse to open the box. They missed sending it to me by Xmas as their website guaranteed which really made me angry. After placing at least a dozen or so emails and phone calls to the company over the past 10 days, I still have not connected with anyone. I wonder if anyone even works there. I would highly recommend you order a board from another company.

Thumbnail of user lisas320
2 reviews
0 helpful votes
September 3rd, 2016

Web-site advertised the board as Hoverboard360 but when it arrived is was an Imoto? Hiding assets behind other companies. No customer service. Refusal to refund for the recalled hover boards. Pretends to offer refund by having you fill out a form on their web-site but never responds. There needs to be a class action law suite against the "parent" company so they will stop preying on American citizens!

Thumbnail of user travish32
1 review
1 helpful vote
December 21st, 2015

I received my board but it did take several more than the 2 days promised. THe board looks good. I tested it before I wrapped it. Good machine from what I can see. Everything worked - Bluetooth, lights, Ect.

Thumbnail of user kamaf
1 review
6 helpful votes
January 10th, 2016

I ordered THREE hoverboards from these jerks for my kids for Xmas. My daughter's stopped holding a battery charge after only a couple of days. I have emailed them multiple times, called multiple times (only to be put on hold for over 10 minutes and then disconnected - EVERY TIME). To treat customers who spend over $400 for a product (times 3 in my case) is absolutely unacceptable. I will use sites like SiteJabber in the future before buying from any vendor that is new to me.

Thumbnail of user glorias44
1 review
1 helpful vote
January 11th, 2017

We try to buy a hoverboard at Hoverboard360. They were saying it was a German business. It was Chinese. They emailed me asking for a picture of my credit card. I immediately cancelled the order but don't know how they charged me anyway 214 euros. I had to make a visa disclaimer in order to get the money back. It is obviously a scam.

Thumbnail of user lisaw148
1 review
6 helpful votes
January 4th, 2016

How do I return the board when no one responds to email or phone?
IMOTO arrived not Hoverboard 360 1 day before Xmas. Ruined Christmas in our house as it went backwards and stopped working. Poor child it was his only gift :( How do you explain Santa did that? Throwing it out as it will prob catch fire. Reporting to credit card co and BBB. Furious!
This is a SCAM

Tip for consumers:
DO NOT USE SCAM!!!!!!!!!!

Thumbnail of user vincen664
1 review
11 helpful votes
February 22nd, 2016

Tried calling the company, they aren't answering phones anymore, all the hover boards on their website are now listed as "sold out", so they aren't doing business any longer apparently, I sent an email but no auto reply or indication they received the message. Looks like they packed up and left town!

Is anyone considering a class action suit? Surely an attorney has been scammed by these guys.

Thumbnail of user roses71
1 review
4 helpful votes
February 29th, 2016

Ordered a hover board for my daughter as a Christmas present. The hover board took longer than they had anticipated, when it came it came in a mangled box. When I opened the hover board it was cracked on both sides. I called and left a message and followed up with an email, I was told to fill out a form send photos etc. I had also requested a paid label to send the product back. No one has contacted me nor respond to any of my emails. Horrible customer service and horrible products. I DO NOT recommend them at all.

R. S.

Thumbnail of user tangelak
1 review
4 helpful votes
July 13th, 2016

My son is a big / tall individual do they have apparel that will accommodate him?
Second questions is, I gave you cash money I can only receive a store credit for your merchandise? Why not just give a visa gift card and I can purchase anything I desire from anywhere I desire other than the company that mistreated me in the first place? Where's the justice for the customer?

Thumbnail of user debbies69
1 review
0 helpful votes
December 19th, 2015

I ordered a board from Hoverboard360.com on 12-9 and received a tracking number on 12-16 without any package ever attached to it. Cancelled on 12-18 and still can't get a response from company. Hoping my cc company stands by my cancellation. Spoke to UPS and found Hoverboard lies. They do not answer emails or phone calls and have no public return policy posted with a return address. They delete your fb posts too. Stay far away from this one!

Thumbnail of user jorgb
2 reviews
3 helpful votes
April 19th, 2017

I ordered my hoverboard 2 weeks ago to arrive for my daughters birthday. Its now 3 days away and it still has not been collected by ups.
Not getting any replies back, pissed off to say the least!

Thumbnail of user leannea6
1 review
2 helpful votes
July 27th, 2017

DON'T BUY FROM THESE they rip you off. Brought a hoverbroad for my son used it 2 20 min each time and then it stop working won't reply to none of my emails

Thumbnail of user mk95
1 review
5 helpful votes
February 21st, 2016

Purchased two hover boards for xmas. First one broke after one hour of use. Company gave "form" emails. They were unresponsive and eventually after two months had to repair on my own. Ridiculous company. Poor customer service. And will never answer the phone.

Thumbnail of user miriamg6
1 review
4 helpful votes
March 5th, 2016

I cancelled the order 10 minutes after my son placed it, upon reading the negative reviews on them. They refused to cancel my order and said I can ship back once I get it at my expense. I successfully disputed the cc charges but they still will not give me their address to ship back. If you ordered this item I recommend you refuse delivery. You can do so up to 14 days after delivery. They do not respond to emails and never pick up the phone. I would be happy to join class action suit against them. KEEP AWAY BRO...

Thumbnail of user samanthae11
1 review
3 helpful votes
December 22nd, 2015

Do not give these people any more money. I paid 70 dollars for hoverkicks and the money was instantly taken out. Claimed to have a two day free shipping which is false. Here it is 3 days before Christmas and I still haven't received them.

I called the beginning of December and someone actually answered and they said no tracking number and was trying to talk me into buying a hoverboard! Said I would get it the week after I'm which I never did. Now no one is replying to my calls or emails. FRAUD

Thumbnail of user judis5
1 review
2 helpful votes
July 11th, 2016

Was hung up on by customer service. Phone was tapped on with a pencil or so obnoxious object.
Got absolutely nowhere and was told they would not let me speak to anyone else when I asked to.
Would not listen to me, worst of the worst. Sad that this company has this kind of coustomer service, if you can even refer to as that.

Thumbnail of user tc84
1 review
1 helpful vote
October 7th, 2016

This product was pure crap and the customer service was even worse! After complaining for 7 months the dang thing didn't work and wanted return they wanted me to pay for, they finally recalled the product but did not inform customers. Still 10 months later I am trying to return. Never waste a penny of your money to this company! Pure thieves

Thumbnail of user angelad73
1 review
2 helpful votes
October 18th, 2016

I am having the same exact problem with Imoto. I purchased a hoverboard at Xmas time and it broke the same day. At first I could not get a hold of the company. It went right to voicemail every call and you could not leave a message. Emails were never responded to. Now they are telling me that I can pay to ship the board back but all I get is store credit for their ugly T-shirts that are over a hundred dollars each. I am interested to see if there are any lawsuits stemming from this. I am on board. They took so much consumers money.

Thumbnail of user bje2
1 review
2 helpful votes
February 20th, 2016

I purchased a hoverboard 360 with a 2 day shipping guarantee. I finally received my shipment after two weeks. Unfortunately, it was not what I ordered. They sent me a knockoff imoto brand. When I asked them to take back the imoto and send me a hoverboard 360 they said no. I then asked for a refund and they said I had to pay for shipping and it would be a 15% restocking fee, even though they shipped me the wrong board. Now won't return emails and will never return a call or pick up. Stay away for hoverboard 360!

Thumbnail of user frederickc31
1 review
2 helpful votes
January 8th, 2016

This is one of the worst companies on the planet. I'd say more but not worth my time.

Thumbnail of user alit19
1 review
5 helpful votes
May 4th, 2016

We purchased three Hoverboards, they sent us one that didn't work. We returned it in January. Its now April and still no return. We did our part they have not done theirs. I have an email with the tracking and information. I call and leave messages for their amazing customer service to hang up on you. DO NOT BUY FROM THIS COMPANY. THE PRODUCT SUCKS. THE SERVICE SUCKS.

Thumbnail of user tomf64
1 review
5 helpful votes
January 11th, 2016

Unfortunately, I didn't see all these reviews though a lot of them were since I ordered. On the plus side, I did receive my order and the board they send are I-Moto (they represent as manufacturers). At the same time on their confusing site I ordered a lower end board first. I immediately contacted and emailed twice... do not want the first order, ship the second one. They did. Then about a week later (I'm assuming we would call this the "inventory blow out method" they shipped the second hoverboard. Could not get anyone on phone or email. I finally shipped it back to them (cost me $19) and have sent the USPS tracking and waiting for credit. My next call will be the NY AG's office for fraud. I would suggest everyone do the same. This seems like one Asian guy with a semi professional website and he has connections to China and is doing this on a shoestring budget. Highly unprofessional and sketchy way to treat customers

Thumbnail of user samanthar40
1 review
3 helpful votes
January 7th, 2016

I ordered 2 hooverboard 360s for my kids for Christmas. My sons works great but my daughters has not worked properly since we got it. When she steps off it shakes like crazy and flips over. I have called the company multiple times and I am on hold for 10 minutes then it disconnects. They have emailed me back but tell me I have to pay a restocking fee and it has to be in new condition. This is a manufacturer defect so I should either be sent a new board or refunded my money but I can't get through to talk to anyone! So very frustrating!

Thumbnail of user donaldp45
1 review
2 helpful votes
March 24th, 2016

They are a scam... no customer service, will not let you return hoverboards. They do not pick up the phone or reply to emails. AVOID!

Thumbnail of user pamr27
1 review
1 helpful vote
August 8th, 2016

After recalling their product, this company will not offer a legitimate refund... exchange or an actual refund of money. Instead, they will give you a credit to some crappy clothing company. I have now filed complaints with the Attorney General in New York, and Better Business Bureau. I am also using social media accounts and tagging them in post to bring awareness to this problem in hopes they will act like a legitimate company. If you won't refund money on a recalled product, why the hell would I want to purchase their clothing? They don't stand behind their products!

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About the business

A Hoverboard (or hover board) is a self balancing 2 wheel motorized board. The best way to get around is on a Hoverboard. Experience the future today!

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