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Home DepotReviews 1,483

2.1
homedepot.com

Home Depot Reviews Summary

Home Depot's reputation is marked by a mix of positive and negative customer experiences. Many customers appreciate the wide selection of products and the knowledgeable staff, which contribute to a convenient shopping experience. However, significant concerns arise regarding customer service, particularly related to installation issues, return policies, and delayed deliveries. Customers frequently report dissatisfaction with the handling of complaints and a perceived lack of support, leading to frustration and a sense of being undervalued. Overall, while the company offers a robust product range, its customer service approach appears inconsistent, impacting overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
377
value
333
shipping
266
returns
237
quality
294
New Jersey
13 reviews
24 helpful votes
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They are convenient and have a lot of stuff, but in many cases I find the items for sale are of a low quality (kitchen cabinet hinges), the price is only average, and finding help can be a chore. On the other hand, sometimes you find someone who really knows his stuff and you can solve a problem in minutes. They do have a huge assortment of merchandise which, by being in one place, can save you time. Watch out for their finance details. IT isn't that they are bad, just that they can screw up so read and watch your statements.

Date of experience: August 22, 2016
Maryland
60 reviews
209 helpful votes
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This review primarily applies to appliance purchases. Over the past ten years I've purchased ten appliances from HomeDepot; their prices are competitive and they seem to carry the brands favored by Consumer Reports. While I've gone to the store to examine the item (recommended); I have completed the purchase on-line which has included scheduling its installation and removal of the old. The process has been seamless and easy with delivery being as promised with the installers doing a careful and efficient job. My most recent purchase was for same day delivery and installation of a hot water heater. It was ordered by 9:30 am, delivered at 2:00pm! A bit pricey for the installation but

Date of experience: August 22, 2016
Oregon
18 reviews
40 helpful votes
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Home Depot
August 22, 2016

Best to get several estimates before signing up for their cabinet design, they are
Higher than alot of others in my opinion. Same is true of their hardware. Go on the
Computer and look at the specialty people and free shipping etc. Their card really doesnt
Give you any benefit. Compare what they give to the community and that may make it
Wise to shop there. Alot of items not available when you try to order on line. I hate the
Telephone system. Small guy is more in tune to service in my opinion.

Date of experience: August 22, 2016
California
3 reviews
2 helpful votes
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This is my go to store. I can't live without it. Been going here for many years.

Date of experience: August 21, 2016
New York
7 reviews
6 helpful votes
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Sales help
August 21, 2016

Store is ok but have not had much help from some of the employees, they had no idea of the produces in their departments, and need an attitude adjustment

Date of experience: August 21, 2016
Tennessee
13 reviews
14 helpful votes
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Excellent
August 20, 2016

I've never had a bad experience with ordering from Home Depot. Always on time, always what I ordered, and easy!

Date of experience: August 19, 2016
Texas
5 reviews
7 helpful votes
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Customer Service
August 20, 2016

Home Depot employs the best customer service in the industry. I have trouble finding things there from time to time and every time there is someone willing and eager to point me in the right direction!

Date of experience: August 18, 2016
Canada
3 reviews
0 helpful votes
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Could be faster site!
August 17, 2016

I love HomeDepot, but hey, for such a big company their site should be a lot faster/smoother, no?

Cmon guys!

Date of experience: August 17, 2016
Texas
4 reviews
2 helpful votes
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The pickup experience seems to be lacking a bit. People don't man the desk well and take a very long time to find the order. Otherwise it's a super experience!

Date of experience: August 15, 2016
Florida
7 reviews
8 helpful votes
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Excellent
August 16, 2016

I bought a plaque with my house numbers on it, and I was amazed at the price...$53 including tax. I've seen similar ones for over $100! Home Depot has just about everything you need for your home!

Date of experience: August 15, 2016
Canada
17 reviews
11 helpful votes
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First off, I can't count how many times I've gone to HomeDepot and they either didn't have it or have it in stock. Prices on the Canadian side are far higher than the US but then what's new. The products are fewer with fewer makes and models so this doesn't make it good here but better in the US. Prices, high to average with damned little ever on sale unless its time to get rid of something or its become redundant. Its a convenience, local for most people to go and shop but the prices are higher than I find online so I'll not say its a bad place to shop but I can't count how many times I have gone there and left with nothing. Out of Stock

Date of experience: August 8, 2016
Tennessee
7 reviews
10 helpful votes
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Beware
August 8, 2016

Prices are pretty good. Service is o. K. but beware of the people they hire to come and install or do whatever you are needing.

Date of experience: August 8, 2016
New Jersey
10 reviews
3 helpful votes
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This is a great site and they will actually match or beat price on dome big items: plus the check out is super easy even on my phone

Date of experience: August 5, 2016
Canada
30 reviews
25 helpful votes
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Yes, you can DIY!
August 4, 2016

My husband is the prime example of this! While I start the tasks, he finishes them for me. What a great relationship.

Date of experience: August 4, 2016
Arizona
20 reviews
1 helpful vote
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Love it!
August 4, 2016

I LOVE my store! I've spent over $75,000 in home improvements there! I love the employees! I love the selection and discounts. Went to Lowes once, got treated like garbage. I'll never go there again. Home Depot wichita Falls tx!

Date of experience: August 3, 2016
Pennsylvania
25 reviews
31 helpful votes
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Home Depot has some great prices. I went to buy mulch for the garden the price of the mulch was 3.00 or sometimes you can get it for 5 for 10 dollars. If your looking for certain things there are employee's that will help you find what your looking for. I like shopping at Home Depot.

Date of experience: August 1, 2016
Ohio
40 reviews
3 helpful votes
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Home Depot
July 26, 2016

Should be 5. Don't allow me to fix. Great store for anything in your home. Love this store..

Date of experience: July 26, 2016
New Jersey
11 reviews
8 helpful votes
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Surprised
July 25, 2016

We had a problem with a order and the customer service person did everything she could to right the problem. Walked us step by step. She was so nice and helpful. We always have a great experience at home depot

Date of experience: July 25, 2016
Canada
22 reviews
197 helpful votes
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I actually can't believe how many times I have gone to a Home Depot store and spoke to staff who know NOTHING about what they are selling. SOME do, but it seems the majority do not.

Home Depot should really spend time to train their employees, or at least hire people that have knowledge about the department they work in.

Date of experience: July 25, 2016
Canada
14 reviews
3 helpful votes
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All year round they have something I need to make the house look nice, maintain it, and not spend a fortune. Thank you.

Date of experience: July 24, 2016

About the business

Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot.


homedepot.com
Founded in 1978
Brandon, FL, United States
+177