Home Depot Reviews Summary
Home Depot's reputation is marked by a mix of positive and negative customer experiences. Many customers appreciate the wide selection of products and the knowledgeable staff, which contribute to a convenient shopping experience. However, significant concerns arise regarding customer service, particularly related to installation issues, return policies, and delayed deliveries. Customers frequently report dissatisfaction with the handling of complaints and a perceived lack of support, leading to frustration and a sense of being undervalued. Overall, while the company offers a robust product range, its customer service approach appears inconsistent, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
This is my favorite store to buy construction material.
If you make a mistake, you can forget about returning your purchase and getting your money back!
I usually go here first before the other large "competiton" for my supplies, b/c the brands are slightly better.
Site is easy to navigate and find stuff. I like the reviews for individual products. I usually buy online and pickup in store. Smooth transactions.
I needed a lawnmower and ended up on Hone Depots site. It was so easy to research the brands and easy to place my order.
I received my lawnmower super fast.
I'd ordered a too small version and needed to return it.
It was so user friendly to start my return and to save shipping I drove 5 minutes to the closest Home Depot. Since I'd started the return online all I had to do was take my credit receipt.
The entire experience was smooth and easy so I upgraded to a beefier lawn mower which was delivered to me quickly.
I love my new lawnmower.
I honestly would rather buy from Home Depot online than in person because their customer service in person while shopping is below average.
The order and pickup service used to be HORRID, but it is greatly improved. I found that if you provide a very specific pickup time, it is likelier to be ready than if you just say 'today' or 'tomorrow'. And, sometimes, what is shown as available online is gone before they get around to putting your order together so you get there and not everything is in the order. But, overall, it does save time so I will keep using it.
Ordered a fire pit and it was as nice as the picture and arrived timely.
I actually own that shelving in my garage and yes it's overloaded with HD tools.
I ordered a Kohler Toilet on June 13. I chose to have the product shipped to the store to save the shipping fee. The website stated that orders are delivered within 7-10 days. Today is June 26 and the Home Depot on Powell in Nashville cannot tell me where the toilet is. I have visited the store 6 times seeking information. I had to cancel the service call from the Plumbing Company. According to HD Online my product was received by the store on June 23 at 6 pm. The store states that they never received the product and can't tell me where it is. The store manager tells me that it takes 3-5 days after receiving the shipment before it is unloaded. Presently they are running about 5 days and have 5 trailers to unload. They can't unload because the receiving area is full of merchandise. I finally found an excellent service desk person, Kristine, who spent 20 minutes looking for the toilet but without success. Don't order online from HD. Even the management admits they have problems.
If only had a few issues with online orders, they allow you to buy but then find out later the item is out of stock and they cancel your order. Whenever I buy instore I'm always happy. Their customer service is great tho, so that's a plus! :)
Love this store for general items repair or exterior interior
My choice for Home items for repairs of fixes around the house
Build whatever you want, Home Depot has all your needs.
Got to the store fast and the product was exactly what I was expecting! Material was softer than it looked. Will definitely be ordering again.
Excellent customer service on the floor... very knowledgeable and helpful.
Better brands than Lowe's, usually good experience. I often have to take things back and it's painless and easy.
They've got everything a man needs in his garage, but i never found an experienced guy working there
The sales folks at my HD in S. Chesapeake work very hard to please the customer. I am amazed to see people treat them so poorly. Its a tough job my hats off to those sales folks who have to contend with the abuse these folks do. On the up side I hear the company does "try" to take good care of their employees.
Home Depot is truly a place of imagination! My imagination added to that of some store personnel. Many times all I have to do is relate what it is that I'd like to accomplish, idea's I've come up with. It seems someone can always help with the idea's on "how" and Home Depot has something of quality that fits my budget! It's one of my favorite stores~
Honestly if you have a house with a roof... wait what am i saying you can build a house with everything they have there. You can buy everything you need to be able to survive!
Ordered a colored shower pan, took twice as long to get it as they said, when it came in, no one called me - ever! Had to just check in person every couple of days. Being on hold on the phone was ridiculous! Bought a kitchen sink, it cracked after 5 mos. Had to buy another, it cracked after 2 weeks. Home Depot said return it to the mfgr. No help. Even didn't believe that I didn't cause the cracks. Turns out on line hundreds of these sinks have cracked. HD still sells them.
About the business
Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members