HomeChef

When I first signed up I was on their meal kit service. It was setup that they would deduct for the next week food delivery on Friday and then you would get your food the following Wednesday. I was OK with these arrangements. Then I contacted their customer service and told them that I did not like the meal kits and I would like meals that you can just put in the microwave and they took care of my request and change my meal plan to Tempo. I thought super this is going to be great until I found out that they billed my debt card on Wednesday instead of Friday. The problem was I was not expecting that and had not put money into my internet debt account that I used for internet transactions. This caused me to get a 20.00 insufficient funds fee. I contacted customer support and they would not help me on this issue. After I received my food on Wednesday I found out they made a substitute on one of my food orders. The item that I ordered was these waffle sandwiches with sausage, egg and cheese. What I got was Jimmy Dean breakfast sandwiches with sausage, egg and cheese. I had these before and I have never liked the taste. I rather than they did not send anything and refunded my money. Once again I contacted customer support and they would not take care of my issue. I also asked them to cancel my account and they would not and told me that I can only inactivate my account. Doing some research in the application I found out that you can cancel your account. So in this case they lied to me. Home Chefs can't be trusted and their customer service sucks.

I had a total of 9 meal kits delivered and I'm done wasting money. I used all kits within one week of delivery and I've had several problems from missing products, expired products (sour cream, naan bread), bad produce (either vinegar smell from being expired or soggy potato's), and on 2 occasions liquid from a product leaked out and covered all the other ingredients (both times were from bagged veggies). Not to mention, everything is covered in plastic! It made me feel like such a wasteful person pulling green onions or carrots out of a plastic bag. Just buy fresh ingredients from the store cause their produce is far from fresh.

We received a gift card for HomeChef.com and used it. Overall, the service is fairly expensive and has very limited options. The limitations become very rigid if you avoid fish and dairy - one week, we only had three possible dishes to choose from.

On the last week, they left out one item from the order. When asked to correct this, they instead gave us a partial credit to use for future orders. Since the gift card's out of funds, we're not going to place further orders - so we can't get the missing item unless we buy another week's worth of food!

I gave this company so many chances. I think out of about 12 boxes one may have been correct. Boxes consistently arrived thawed and warm, unsafe. Ingredients were nearly always missing. Customer service would usually issue a credit for incorrect orders but going through the process of throwing out food and having to go back and forth with homechef to get my money back was ridiculous.

My final straw was when I received an email from the account department berating me for using coupons THEY MAILED TO ME.

This company will never get my business and I will tell everyone who will listen how pathetic they are.

I heated the Sunday pot roast with vegetables (I bought@ Kroger last Friday) for lunch today and it was so acidic & vinegary I threw it out. It acid burned my tongue. How could anything so terrible pass a critique?

"Home Chef" is incredible and I love their recipes. However, I have noticed recently, that the produce and meat are not as good as they used to be. I received chicken breasts last month that I had to discard immediately upon arrival due to their lack of freshness, but then they delivered to me better one!

We have been with Home Chef for a little over 3 months. A little surprised at the negative comments. Aside from one incomplete order which they immediately refunded have been very satisfied with the quality and customer service. Also delivery has always been on day we designated. We've enjoyed trying meals we otherwise wouldn't have made ourselves. My only "complaint" is noticing that trend seems to be toward more expensive meals. Like to stick to the $8.99 options.

I've been using HC for years. Over 380 meals on my account. I finally canceled my subscription today due to yet ANOTHER week of missing food. Every single week it seems I'm missing either the meat or the meal kit of one meal. Customer service is very friendly and always refunds me for the meal, but I'm sick of having to call them. I use a meal delivery service for a REASON...so I don't have to plan my dinners. So it's incredibly annoying to have a missing dinner almost every week. I really hate to cancel as I love the food, and the selection is one of the best I've seen, but in the last few months, their quality control has been garbage.

My husband and I live in a small rural country town, the nearest major shopping (grocery stores, fast food) is over an hour away. We usually drive into town twice a month, to stock up on groceries and necessities.
But it's hard to keep perishables fresh, long enough to use before they go bad. We have come to depend on canned, boxed and frozen foods.
So, our meals have become stale, boring and routine.
Home Chef revived us: fresh ingredients, new cuisines, great recipes, great meat and vegetable choices, and we live within delivery!

I have gotten boxed meals for over a year and a half from several companies. A few have been great and some not so good. Home Chef has some really good recipes at an affordable price. However, their customer service is the worst by far! After receiving a box that had ants all through the box I tried to contact customer service via phone. They were closed at the time so I sent an email with pictures attached. This was on a Wednesday. It is now Monday and I cannot get a hold of them by phone. As has been the case everyday, the call is dropped after the first ring. And the have yet to answer either of my two emails.
I had added an extra meal to that order to make matters ever worse. I'm very disappointed and will be cancelling my subscription and going back to Hello fresh. Their customer service is fantastic.

My husband and I loved Home Chef when we 1st started using the service pre-pandemic. During the pandemic the service started slipping with issues around late deliveries, missing items and rotten produce. We gave Home Chef the benefit of the doubt, and accepted the inconsistency - eventhough the cost remained the same. Now that the pandemic is over the service remains subpar and we are tired of having to call and complain at least 1x/ month if not more often! Seriously thinking about canceling for good…such a shame!

We've been using Home Chef for almost six months now and love the service.
Compared to similar offers Home Chef meals are the fastest with the least pans and pots required to prepare the meals, easy clean up.
Ingredients have always been fresh. Even at outside temperatures of 90 degrees plus the food stays cool sitting outside all day. Recently they improved the meat packaging after we had leakage problems a few times in the past.
We did encounter missing items twice but it was minor things that we were able to substitute. We also received a credit from their customer service.
I wish the folder that comes with the first order was bigger. We like to keep the recipes and use them whenever we need a simple side dish.

I was double charged for same order. Requested a refund and it took 2 customer service reps and one supervisor to get the error corrected. Don't waste your time with HomeChef.

Subscribed to this service for a few months... 3 meals for two, every week. Most deliveries had one or more ingredients missing. Several times food was damaged or spoiled. It was well packed and still cold, so it was bad when it was put in the package. There's just no excuse for that. Got tired of having to go to my own pantry to make up for missing items. Also portions were always small considering the price. It's just not worth the cost or hassle, so I cancelled. They didn't seem all that bothered by losing another customer.

I have been ordering 3 meals a week for several months now. All orders arrived on time, never any billing problems and 8 out of 10 meals are good. There were only two times that they got an order wrong or less than desirable but I got immediate handling from customer service.

HOWEVER I got to thinking about the food and especially the meats. I thought I was being supplied with hormone and antibiotic free meats. But after scouring the website I couldnt find this claim anywhere. So I emailed customer service and discovered that their meats are not clean. They have been sending meats filled with hormones and antibiotics.

This is a big deal breaker with me and I sent an email saying so. They cancelled my account within about 1 minute of me sending the email.

And so it goes... if you want to eat clean, Home Chef should not be your choice.

Their ad promised meals for $7.99 but once I signed up, the total for 3 meals came to over $56.00. After finding out there is no way to cancel your account, I contacted "Support" who promised my information would be deleted so that my account would effectively be cancelled.

Imagine my surprise this morning when, even though I didn't place an order or even put anything in the shopping cart, there is a mysterious charge for $29.80 on my credit card. No one at Home Chef will even acknowledge my attempts to contact them so I've contacted my bank about this unauthorized charge. If there's still no response by Monday, I'll be filing a police report for theft.

Maybe they'll respond to negative reviews.

So yes, they lied and then they stole from me.

Honestly, the food isn't bad.

What I have a major problem with is that I waited for DAYS after the scheduled delivery date to receive my box. This happened on multiple occasions. Needless to say, I was expecting a timely delivery and when my meals never showed, I was stuck without anything to cook for dinner.

On top of that, when my last box eventually DID show up, everything inside it was warm, including the ice packs. I opened the box as soon as it was delivered, so it's not like it was sitting for a long period of time. I had to throw the entire thing out!

I would NOT recommend Home Chef... unless you enjoy late deliveries and room temperature, raw chicken.

Food is okay but if you ever have an issue, expect to be out of pocket with absolutely no customer service. I skipped a few weeks in advance but apparently one week did not go through their system properly. I only found this out after seeing a $139 charge on my account. I contacted customer service who basically told me it was my fault and they will not give me a full refund. So, I'm out of pocket and the world is wasting food!