- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Their ad promised meals for $7.99 but once I signed up, the total for 3 meals came to over $56.00. After finding out there is no way to cancel your account, I contacted "Support" who promised my information would be deleted so that my account would effectively be cancelled.
Imagine my surprise this morning when, even though I didn't place an order or even put anything in the shopping cart, there is a mysterious charge for $29.80 on my credit card. No one at Home Chef will even acknowledge my attempts to contact them so I've contacted my bank about this unauthorized charge. If there's still no response by Monday, I'll be filing a police report for theft.
Maybe they'll respond to negative reviews.
So yes, they lied and then they stole from me.
It wasn't until I was checking my bank statement that I discovered I even had a subscription at Billion Graves. My card had been charged with my knowledge with no warning, no reminder, no email, nothing. My email to their "Priority" support only got me a copy-and-paste reply that had absolutely nothing to do with my questions. My second email didn't get a response at all.
Do NOT sign up here folks! You'll get no support and no refund when you're charged without your knowledge.
Sandi hasn’t received any thanks yous.
Sandi doesn’t have any fans yet.
Sandi isn’t following anybody yet.
Empty.
My husband and I loved Home Chef when we 1st started using the service pre-pandemic. During the...
We are sorry your experience wasn’t stellar! Before signing up for an account our users agree to the terms of purchase. Our no refund policy is clearly written in that agreement. There are no surprises, as we believe in being above board and honest with our customers. Also, To show our customers good faith, we provide our users with a reminder email before their subscription is about to renew. This places our users in the drivers seat to decide whether or not they would like to continue their subscription for another year. As far as customer service is concerned, we provide our BG+ users with first class service. We have experienced genealogists and site users who provide help every step of the way in order to get our clients the most out of their subscriptions.