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Sunbasket

How would you rate Sunbasket?
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Illinois
1 review
1 helpful vote
Follow Glen Q.
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Great Food, Great Service. Customer for 3+ Years.
October 11, 2022

Sunbasket has been great for our family. We have been using them every week for 3+ years. Ingredients are high quality and fresh. Shipments are well packaged. Menu options strike a good balance between creative new options and keeping weekly favorites available. One thing that also stands out is their customer service - shipments are typically perfect but if there is ever a problem, customer service is easy to access via well designed self service portal, online text messaging with a real human, or phone. Any problems I've had have always been resolved to my satisfaction (ie quick refunds or credits issued, free meals, etc). Highly recommend!

Date of experience: October 10, 2022
Illinois
1 review
0 helpful votes
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Great service
July 21, 2022

Sunbasket has been exceptional to deal with on a regular basis for many years now. They have such a wide variety of meal options, and on the rare occasion that something has gone awry, they absolutely make it right quickly. I have no complaints

Date of experience: July 21, 2022
California
1 review
0 helpful votes
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Healthy extremely tasty and easy to use and make. Lots of selection in meal kits and ready made. If there's a problem customer service is a dream. Many ways to contact and always responsive in polite friendly manner. You'll be happy you select SUNBASKET!

Date of experience: November 14, 2022
Florida
1 review
1 helpful vote
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Delicious food and excellent customer service
October 1, 2022

Sunbasket offers healthy and delicious meal options every week and recently added breakfast and lunch menu items. The food comes meticulously packed in sustainable & easy to recycle packaging and always arrives on time. The app is super easy to use and their customer service is excellent. I have zero complaints about this meal service. A++++

Date of experience: September 29, 2022
New York
1 review
1 helpful vote
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Love Sunbasket
April 11, 2022

My husband and I have been with Sunbasket from its inception. We have watched Sunbasket grow and perfect, and have loved it every step of the way! The food is incredible; we feel as though we are going to a different upscale restaurant with every meal. So many different countries and nationalities covered with the menu options. Have learned so much. Also, treat their customers extremely well—thank you Sunbasket :)

Date of experience: April 11, 2022
Sunny B. Sunbasket Rep
over a year old

Thank you, Kim, for such great feedback! We are humbled that you've let us in your home as part of your dining experience. We hope to be cooking with you for more years to come!

California
1 review
0 helpful votes
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I mean. My title pretty much sums it up. 4 of the 7 dishes I ordered were tasty. I would have liked to try the other 3 dishes I ordered. Since the only reason I gave it a shot was for the Korean dishes. The ones missing from my box.

Date of experience: March 1, 2022
Sunny B. Sunbasket Rep
over a year old

Hi there, we're very sorry to hear that you didn't receive the correct number of meals. We've sent you a DM via Trustpilot to further assist you.

Ohio
1 review
0 helpful votes
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Scam: Sent the wrong items AND overcharged for them
December 20, 2022

If you order from this company be ready to receive items you did not order and to be overcharged for them. I ordered 4 fresh and ready dinners and got 4 meal kits instead. And they charged double for each meal kit. I don't even understand the reason for the double charge but the kits supposedly "serve 2."

Sunbasket attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 20, 2022
Sunny B. Sunbasket Rep
over a year old

Hi Doug, sorry to hear about this issue. Please send us a message via https://sunbasket.com/help/ with the subject line 'Sitejabber Review' so we are able to identify your message.

Illinois
1 review
0 helpful votes
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Pleased!
December 10, 2021

Eating these fresh & ready meals at work has kept me satiated and content while I eat a paleo/Whole30 diet. My personal goal is to lower BP and fasting glucose and regulate my GI system. I don't think I'd be successful without SunBasket.

I've really liked almost all of my paleo fresh and ready meals I've ordered. One was just not my taste I guess but still high quality and very convenient. I did have an issue with accidentally selecting a meal kit instead of fresh and ready which increased my cost significantly and cut into my important bills budget. Customer service went BEYOND my expectations and resolved things!

Date of experience: December 10, 2021
Sunny B. Sunbasket Rep
over a year old

Hey Erin, glad to hear you're enjoying the service. Thank you for your 5-star review!

Georgia
4 reviews
4 helpful votes
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Interesting
September 6, 2022

I like how quickly it arrived and the option of some microwavable meals as well as the traditional option. Usually with services like this you have only 1 option of cooking everything. I 've seen other services like Factor that do microwave too but theirs are pricier ands not as filling.
The menu wasn't really for me and it's still cheaper for me to go shopping myself so I only did it for about 4 meals. They sent a delicious snack bar but it was 3 servings in 1 package so I could have eaten it all without knowing how much I was really eating. If you don't care for meal planning and hate grocery shopping this might be worth your time.

Date of experience: September 5, 2022
Colorado
1 review
0 helpful votes
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Saves me money, overall!
October 30, 2021

Many consider Sunbasket expensive. Truth is, when I go to the grocery store, I pick up all sorts of items I do not need: impulse buying works on me. Having four meals delivered prep-ready each week, I not only feel better, I save time shopping and look forward to a variety of offerings I would never consider on my own. I have learned to be a better cook and I actually believe I save money… Though my husband cannot resist occasionally picking up old standbys. I ignore them, now that Mediterranean gluten-free meals are in the house. Thank you, Sunbasket!

Date of experience: October 29, 2021
Missouri
1 review
1 helpful vote
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Best of the delivery services
July 24, 2021

Awesome. Meal quality is great, easy to prepare, with accurate time estimates. Ingredients have all been great quality. Delivery issues will happen with anything these days, and compared to my recent experience with another premium tier meal service, Sunbasket was so great in resolving an issue, taking perhaps 1 minute of my time. Overall, really well done and by far the best of the several meal kits services we've used.

Date of experience: July 24, 2021
Sunny B. Sunbasket Rep
over a year old

Hi Jesse, we're happy to hear that you're enjoying the meals you've received and our service! Thank you very much for your review!

Kentucky
1 review
0 helpful votes
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Great food & company
October 22, 2021

Food is great, the "fresh and ready" options are SO convenient, and the customer service is exemplary! I've been using for several months and have been very satisfied, the this week my order was delayed bu several days due to an issue with FedEx. Not only did they credit my account the amount of the order, they gave me a $100 gift card to a choice of local restaurants as an apology. Wow! Great customer service. I can't recommend Sunbasket any more highly!

Date of experience: October 21, 2021
Sunny B. Sunbasket Rep
over a year old

We're very sorry to hear of your delivery experience but, we're also happy to hear that we were able to help! Thank you so much for cooking with us and allowing us to make things right! We'll be sure to share your kind words and review with everyone as it definitely put a smile on our faces!

Pennsylvania
1 review
1 helpful vote
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We love Sunbasket
September 20, 2021

The meals are delicious and varied, as well as help us stick to a healthy meal plan than we would otherwise be doing. They come on time each week in sturdy packaging so we know it's fresh. Honestly we just really love this service - it's one less thing to think about each week and we feel good about eating the meals we're getting. Highly recommend!

Date of experience: September 20, 2021
California
1 review
0 helpful votes
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Delicious Convenience
October 26, 2022

I've tried two other service and Sunbasket by far offers so much more variety and delicious meals. I am relieved when my box shows up and I don't have to think about what to do for dinner.

Date of experience: October 25, 2022
Sunny B. Sunbasket Rep
over a year old

Hi Marie, thanks for the kind review. We're glad to hear that you're enjoying the meals and the service.

Maine
1 review
0 helpful votes
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Great service
October 9, 2021

Easy to use, lots of food options, and always great customer service. The app makes it easy to choose meals and change the defaults it suggests based on your dietary preferences. I also like that they have cuisines from all over the world. Food is extremely fresh and no processed ingredients.

Date of experience: October 9, 2021
Illinois
1 review
0 helpful votes
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Excellent food and amazing customer service!
October 23, 2021

We love Sunbasket. There is no commitment, the pricing is fair, the menu selection is good. The meals are delicious, with quality ingredients and easy to follow recipes. Any time we have had an issue, the customer service has been amazing. Absolutely top notch!

Date of experience: October 22, 2021
California
4 reviews
1 helpful vote
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Very Disappointing
June 22, 2021

While I did love the menu, quality ingredients and flavor - food was barely cool by the time I received it. Sealed salmon had a leak and juice every where, very smelly after receiving it 28 hours after it was packed up. Had to throw away 2 meals in 2 deliveries. The sauce packages twice came with them popped open and had a mess in the whole box.

Date of experience: June 22, 2021
Sunny B. Sunbasket Rep
over a year old

Hi Joy, thank you for bringing this to our attention and we're disappointed to see that the basket we've packed with care was delivered in such condition. Please send us a message via Sitejabber with your Sunbasket email address and delivery zip code. We'd like to look at all the options to further assist you.

Washington
1 review
4 helpful votes
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My initial impression of Sun Basket was favorable: however things went downhill pretty fast. Rotten produce, missing ingredients, cheap protein in many options. I so wanted to give them a chance, but enough is enough. Not easy to cancel, still haven't received confirmation.

Date of experience: July 25, 2017
Maine
1 review
0 helpful votes
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I love getting a rainbow of different recipes every week especially with being plant based and gluten free. Love organic and all the fun veggies we get to try! Have been using sunbasket for 3 years!

Date of experience: May 4, 2022
Sunny B. Sunbasket Rep
over a year old

Hi Roxanne,

We're so glad to hear that you're enjoying the different types of recipes we offer. Thanks for the kind review!

Maryland
1 review
2 helpful votes
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No More Fast Food
September 14, 2021

I have ADHD (inattentive type), which makes planning meals ahead of time virtually impossible. I don't think about food until I'm hungry so I grab whatever is available and quick. During the work week, I ate fast food every day. Now I can eat REAL food without having to give it much thought and get actual nutrition. I have only tried 2 meals so far. They were good but, in my opinion, a little bland. My opinion may change as I grow accustomed to eating healthier.

Date of experience: September 14, 2021

Overview

Sunbasket has a rating of 3 stars from 175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sunbasket most frequently mention and customer service. Sunbasket ranks 4th among Grocery Delivery sites.

service
52
value
51
shipping
50
returns
30
quality
49