Sunbasket has been great for our family. We have been using them every week for 3+ years. Ingredients are high quality and fresh. Shipments are well packaged. Menu options strike a good balance between creative new options and keeping weekly favorites available. One thing that also stands out is their customer service - shipments are typically perfect but if there is ever a problem, customer service is easy to access via well designed self service portal, online text messaging with a real human, or phone. Any problems I've had have always been resolved to my satisfaction (ie quick refunds or credits issued, free meals, etc). Highly recommend!
Sunbasket has been exceptional to deal with on a regular basis for many years now. They have such a wide variety of meal options, and on the rare occasion that something has gone awry, they absolutely make it right quickly. I have no complaints
Healthy extremely tasty and easy to use and make. Lots of selection in meal kits and ready made. If there's a problem customer service is a dream. Many ways to contact and always responsive in polite friendly manner. You'll be happy you select SUNBASKET!
Sunbasket offers healthy and delicious meal options every week and recently added breakfast and lunch menu items. The food comes meticulously packed in sustainable & easy to recycle packaging and always arrives on time. The app is super easy to use and their customer service is excellent. I have zero complaints about this meal service. A++++
My husband and I have been with Sunbasket from its inception. We have watched Sunbasket grow and perfect, and have loved it every step of the way! The food is incredible; we feel as though we are going to a different upscale restaurant with every meal. So many different countries and nationalities covered with the menu options. Have learned so much. Also, treat their customers extremely well—thank you Sunbasket :)
I mean. My title pretty much sums it up. 4 of the 7 dishes I ordered were tasty. I would have liked to try the other 3 dishes I ordered. Since the only reason I gave it a shot was for the Korean dishes. The ones missing from my box.
Hi there, we're very sorry to hear that you didn't receive the correct number of meals. We've sent you a DM via Trustpilot to further assist you.
If you order from this company be ready to receive items you did not order and to be overcharged for them. I ordered 4 fresh and ready dinners and got 4 meal kits instead. And they charged double for each meal kit. I don't even understand the reason for the double charge but the kits supposedly "serve 2."
Hi Doug, sorry to hear about this issue. Please send us a message via https://sunbasket.com/help/ with the subject line 'Sitejabber Review' so we are able to identify your message.
Eating these fresh & ready meals at work has kept me satiated and content while I eat a paleo/Whole30 diet. My personal goal is to lower BP and fasting glucose and regulate my GI system. I don't think I'd be successful without SunBasket.
I've really liked almost all of my paleo fresh and ready meals I've ordered. One was just not my taste I guess but still high quality and very convenient. I did have an issue with accidentally selecting a meal kit instead of fresh and ready which increased my cost significantly and cut into my important bills budget. Customer service went BEYOND my expectations and resolved things!
Hey Erin, glad to hear you're enjoying the service. Thank you for your 5-star review!
I like how quickly it arrived and the option of some microwavable meals as well as the traditional option. Usually with services like this you have only 1 option of cooking everything. I 've seen other services like Factor that do microwave too but theirs are pricier ands not as filling.
The menu wasn't really for me and it's still cheaper for me to go shopping myself so I only did it for about 4 meals. They sent a delicious snack bar but it was 3 servings in 1 package so I could have eaten it all without knowing how much I was really eating. If you don't care for meal planning and hate grocery shopping this might be worth your time.
Many consider Sunbasket expensive. Truth is, when I go to the grocery store, I pick up all sorts of items I do not need: impulse buying works on me. Having four meals delivered prep-ready each week, I not only feel better, I save time shopping and look forward to a variety of offerings I would never consider on my own. I have learned to be a better cook and I actually believe I save money… Though my husband cannot resist occasionally picking up old standbys. I ignore them, now that Mediterranean gluten-free meals are in the house. Thank you, Sunbasket!
Awesome. Meal quality is great, easy to prepare, with accurate time estimates. Ingredients have all been great quality. Delivery issues will happen with anything these days, and compared to my recent experience with another premium tier meal service, Sunbasket was so great in resolving an issue, taking perhaps 1 minute of my time. Overall, really well done and by far the best of the several meal kits services we've used.
Hi Jesse, we're happy to hear that you're enjoying the meals you've received and our service! Thank you very much for your review!
Food is great, the "fresh and ready" options are SO convenient, and the customer service is exemplary! I've been using for several months and have been very satisfied, the this week my order was delayed bu several days due to an issue with FedEx. Not only did they credit my account the amount of the order, they gave me a $100 gift card to a choice of local restaurants as an apology. Wow! Great customer service. I can't recommend Sunbasket any more highly!
We're very sorry to hear of your delivery experience but, we're also happy to hear that we were able to help! Thank you so much for cooking with us and allowing us to make things right! We'll be sure to share your kind words and review with everyone as it definitely put a smile on our faces!
The meals are delicious and varied, as well as help us stick to a healthy meal plan than we would otherwise be doing. They come on time each week in sturdy packaging so we know it's fresh. Honestly we just really love this service - it's one less thing to think about each week and we feel good about eating the meals we're getting. Highly recommend!
I've tried two other service and Sunbasket by far offers so much more variety and delicious meals. I am relieved when my box shows up and I don't have to think about what to do for dinner.
Hi Marie, thanks for the kind review. We're glad to hear that you're enjoying the meals and the service.
Easy to use, lots of food options, and always great customer service. The app makes it easy to choose meals and change the defaults it suggests based on your dietary preferences. I also like that they have cuisines from all over the world. Food is extremely fresh and no processed ingredients.
We love Sunbasket. There is no commitment, the pricing is fair, the menu selection is good. The meals are delicious, with quality ingredients and easy to follow recipes. Any time we have had an issue, the customer service has been amazing. Absolutely top notch!
While I did love the menu, quality ingredients and flavor - food was barely cool by the time I received it. Sealed salmon had a leak and juice every where, very smelly after receiving it 28 hours after it was packed up. Had to throw away 2 meals in 2 deliveries. The sauce packages twice came with them popped open and had a mess in the whole box.
Hi Joy, thank you for bringing this to our attention and we're disappointed to see that the basket we've packed with care was delivered in such condition. Please send us a message via Sitejabber with your Sunbasket email address and delivery zip code. We'd like to look at all the options to further assist you.
My initial impression of Sun Basket was favorable: however things went downhill pretty fast. Rotten produce, missing ingredients, cheap protein in many options. I so wanted to give them a chance, but enough is enough. Not easy to cancel, still haven't received confirmation.
I love getting a rainbow of different recipes every week especially with being plant based and gluten free. Love organic and all the fun veggies we get to try! Have been using sunbasket for 3 years!
Hi Roxanne,
We're so glad to hear that you're enjoying the different types of recipes we offer. Thanks for the kind review!
I have ADHD (inattentive type), which makes planning meals ahead of time virtually impossible. I don't think about food until I'm hungry so I grab whatever is available and quick. During the work week, I ate fast food every day. Now I can eat REAL food without having to give it much thought and get actual nutrition. I have only tried 2 meals so far. They were good but, in my opinion, a little bland. My opinion may change as I grow accustomed to eating healthier.
Answer: I have had an occasional shipping issue. I always smell the meat in situations like this and take photos of the issue, before contacting Sunbasket. They have responded to my great satisfaction every time- which has been Maybe twice.
Answer: Hello Kim, our cut-off time to make any changes is every Thursday 12 Noon PST or 3 PM EST! Hope this helps! -The Sun Basket Team, EG
Answer: You can print a return label from their "Home Page" then click on your name in the top right hand corner. You will see "Print Return Label" there, and the instructions.
Answer: Go to your delivery schedule, then pick the week to cancel and edit to pause.
Answer: Hi there! Make sure you email your request to help@sunbasket.com. I will also send this to the team to make sure they expedite your email if you've already done so. Have a good one!
Sunbasket has a rating of 3 stars from 175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sunbasket most frequently mention and customer service. Sunbasket ranks 4th among Grocery Delivery sites.
Thank you, Kim, for such great feedback! We are humbled that you've let us in your home as part of your dining experience. We hope to be cooking with you for more years to come!