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Washington
1 review
2 helpful votes
Follow Sabella D.
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So, I have to take just a minute to rave about our menu delivery service, Home Chef. The food is so good, inventive, and healthy, and I get SO excited every Friday waiting for the box to arrive and the new menu choices to be posted. It's wonderful to be back in the kitchen, cooking from scratch every night, and we really enjoy the food. It is such a weird, cool feeling to walk into the grocery store and not need a single thing for dinner. We just get our cat food and milk and done - our grocery bill has actually gone down since we started the service, and we waste almost no food now! Seriously, I freaking LOVE it, and I can't recommend it highly enough for anyone who's curious or on the fence about subscribing.

Date of experience: December 23, 2016
Oregon
1 review
3 helpful votes
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I am an empty nester, middle age woman who has always cooked with fresh ingredients and from scratch. Since I have become single and an empty nester, I have found it was more tedious to cook this way for just myself. When I purchase all the ingredients for dishes it is more than I can consume and half would end up in the garbage. I ended up eating simple foods and visiting the deli too much. Whoever thought of this is a genius! I am now cooking foods that I enjoy and there is no waste. The produce is so fresh and I get the satisfaction of cooking meals from scratch and enjoying good, wholesome food again. Thank You!

Date of experience: February 25, 2018
Indiana
1 review
5 helpful votes
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Zero reliability
February 26, 2021

When people sign up for these type of services you expect at least reliability meaning you will get the food on time. That's why I don't buy groceries, I expect the box. This is the second service I go thru and maybe the last, where the boxes don't arrive! I'm sick and tired of the COVID excuse too. If they can't de; over on time or at least let their customers know in advanced so they can get groceries, then do someth9ng else!
I got the " your box is late" for the third time, and it never got here. I suspended my account, waiting for my refund. Food is great, but again with an unreliable service, who cares how good the food taste..

Date of experience: February 26, 2021
Florida
1 review
3 helpful votes
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Unresponsive
February 14, 2017

I've tried 4 x to get answers from support... not a single response AND my first order has not arrived but they certainly billed my credit card! Very disappointed and ready to try a different service.

Date of experience: February 14, 2017
New Jersey
1 review
1 helpful vote
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Poor customer service
November 28, 2016

I tried this service once and was not happy to see that my box arrived leaking some kind of fluid. I let it go and cooked the food, which was tasty enough. Following this, I had a mix up with my account and was sent a delivery the day before Thanksgiving while I was out of town. While I should have been more careful to make sure that I didn't get this delivery, there was a complication with my account which explained why this happened. When I reached out to them about it, they couldn't see my side of the issue at all and simply referred to it as "user error." A smart business would try to keep me as a happy customer for future profits, but this company doesn't operate this way. My experience with Blue Apron has been much more positive and I will stick with them.

Date of experience: November 28, 2016
Israel
6 reviews
4 helpful votes
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Home Chef offers special plans and promotions for customers placing their first orders. For example, a $30 discount off a first order is applicable with the Home Chef promo voucher.
Home Chef requires customers to sign up for the meal kits services. You start by choosing from 11 organic, fresh recipe options including vegetarian, pork, fish, steak, or chicken.

Recipes change on a weekly basis, and customers will be sent freshly farmed pre-portioned ingredients to create home-cooked meals.

These meals are delivered directly to your door in secure, insulated boxes with ice packets.

Home Chef makes it easy to create mouth-watering meals in double-quick time.

For more meal kits reviews https://www.themealkitreview.com

Date of experience: February 27, 2018
Georgia
1 review
4 helpful votes
Follow Marie D.
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For the first 6 months my delivery arrived on the selected date. Only one box with missing ingredient. And we have enjoyed everything we ordered(except the steak which has a lot in common with shoe leather). UNFORTUNATELY for the last 2 months my Thursday delivery has consistently arrived on Friday. It's winter and all but one box arrived edible. The cold weather won't last forever. The problem does appear to be with FedEx but despite repeated calls where they promised to reach out to FedEx and get back to me the deliveries continue to show up a day late and not once have I received a follow-up call or email. I will once again call and complain even though I know nothing will change. Well something will change - I have gone into my account and skipped every week shown and I will be 'pausing' (because you can't actually cancel) my account. I am totally DONE with this company!

Date of experience: March 15, 2019
Oklahoma
1 review
3 helpful votes
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Home Chef, without a doubt, has to be the best in quality! We have NEVER had a meal that wasnt great taste, easy to prepare and all produce is very fresh. It is the best decision Ive had in a year. My husband loves all the dinners weve had!
I would recommend everyone to try it, and if not happy with it you can always drop it!
Happy meals.

Date of experience: March 2, 2018
Texas
1 review
4 helpful votes
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Watch out, this is setup so if you stop orders they will get two hole order cycles in before you get a delivery and screw you out of your money. Better off canceling the service when you don; t need it or you will end up with a whole lot of food you didn't want and didn't select.

Date of experience: July 21, 2017
California
2 reviews
2 helpful votes
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We received a great promo and used this service for a while. We loved almost all of the recipes and the quality of the ingredients were almost always excellent. We loved how they separated each meal into its own bag to make it easy (some meal kits have just thrown everything in a box!).

We have tried 6 different meal kits and this was our favorite. What I really appreciated was the great customer service and they really seemed like they cared (which is rare!). It was common to miss an ingredient but they always made it right.

Two Downsides:
-Full price option is very expensive
-Some of the portions are very small

Overall, if we can find a good discount, we are happy to have HomeChef!

Date of experience: July 17, 2020
California
4 reviews
12 helpful votes
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Mostly skimpy meals
April 17, 2018

I ordered 3 meals for two, and this was my experience. #1 Chili-Lime Salmon. The Salmon was good, but was only accompanied by roasted Chayote with a bit of cheese on top. No starch of any kind in the menu, and really not filling enough for dinner. #2 Tex Mex Turkey Stuffed Peppers. Once again, good, but the 1 1/2 Poblano stuffed peppers were the entire dinner, leaving us hungry again. #3 Goat Cheese Encrusted Chicken. Very bland and boring, but with the accompanying roasted potatoes and mashed carrots we did get enough to eat. The recipes were not accurately written, (as in 17 minutes to bake an entire chicken breast?), so timing was dicey, and all of the menus took longer to cook than stated. All in all, not a complete disaster, but there are much better services out there.

Date of experience: April 16, 2018
South Carolina
2 reviews
4 helpful votes
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Not for me
September 20, 2017

I thought having meal selections at my fingertips would make life easier when I returned home from work. No shopping - ah, wonderful! I took a look at the site and was given the impression I could choose the meals. I expected I would be able to look at what the offerings are. Before they allow you to choose your meals, i. E., see what you are buying, you have to select the number of people and then PAY. WHAT? I can think of no other place on the web where you have to pay before you see what you are paying for. I did not complete the registration because of this. After reading some of the reviews, I'm so glad I didn't.

Date of experience: September 20, 2017
California
1 review
3 helpful votes
Follow Marle A.
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This is only an opinion since I have never ordered from HomeChef before.
I have a fridge full of condiments that don't expire for a long time that I will use over and over again for the next meal.
With HomeChef it doesn't seem like there will be any left overs for the next day.
I spend around $10.00 per meal and usually have left overs for two for lunchtime the next day.
For instance if I buy a tri-tip for $20.00 it usually feeds my husband and I for 3 meals. That's only 6.66 per meal. The remaining $4.00 from the $10.00 buys sides to complete the meal.
Therefore it seems like it would cost me more monthly if I used HomeChef service. Not to mention I would also have to pay their delivery charge.
My household income is $150,000, not a bad income, so I feel that I could afford this program if I ever needed from a convenience standpoint but I don't feel it offers enough value.
I probably haven't crossed all my t's and i's writing this but this is just my opinion...
Marle

Date of experience: March 6, 2017
Colorado
1 review
3 helpful votes
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Terrible service
September 26, 2017

I've tried almost every meal service out there, and this one is the WORST. I received terrible customer service when I had an issue with an order, received no notification of the order until it showed up on my credit card, spoke to 3 different rude and unhelpful customer service agents, and was told the supervisors were "in a meeting." Trust me, there are many more services out there with great products, communication, and excellent customer service. STAY AWAY from this one.

Date of experience: September 26, 2017
California
1 review
2 helpful votes
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Nondelivery
March 1, 2018

I was happy for two weeks... don't have to go to groceries for midpart of the week. Food was okay, cooking instructions simple to follow. On the third week, HomeChef emailed saying: product glitch and delivery went out one day late. By the end of the week, I still have not received anything. Check the FedEx tracking number provided in my email that notified me of the late delivery. FedEx returned a note "pending delivery?" My credit card was charged the previous Friday for this delivery. I have the following weeks delivery until I hear from them. I did and the attitude was a joke, "Sorry, your order was not delivered (they forgot an email was sent out notifying me that my shipment went out a day late) and we see you have paused the service. You can unpause the service later" I am a big joke to them I guess. I'll try Blue Apron!

Date of experience: March 1, 2018
New Jersey
1 review
5 helpful votes
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Bad Business Practices
October 5, 2016

I am a vegetarian and was not able to see the options before signing up. Once I saw the options I tried to cancel my subscription so I am being held to the first order. I do not really want to eat a cauliflower pita or canned artichokes or spinach egg muffins for dinner. Home Chef should allow you access to the options before you sign up or let you cancel so you do not waste your time and money.

Date of experience: October 5, 2016
Kentucky
1 review
3 helpful votes
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Heat and Eat
May 14, 2021

I tried 2 of the Home Chef Heat and Eat meals, both had the same weird taste. The first meal was the beef stroganoff with egg noodles which had a really bad after taste. The second meal was the homestyle meatloaf and red skin mashed potatoes. The meatloaf was delicious but the potatoes had the same funky after taste as the beef stroganoff. Not sure how fresh these meals are or what is making them taste so funny. I won't be purchasing them again.

Date of experience: May 14, 2021
California
1 review
10 helpful votes
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Delivery nightmare
August 3, 2017

I've been receiving HC for 7 mos and in that time I've had to call or email several times for missing items, wrong recipes, damaged food, missing or late deliveries. The last stray was the doorbell ringing at 11:30 PM with a delivery waking up the entire house, dog starts barking, and I'm suppose to be putting groceries away at 11:30 PM? DONE!

Date of experience: August 3, 2017
Iowa
1 review
7 helpful votes
Follow Margaret H.
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I bought a groupon coupon for $35.00 to try this food out. I had trouble using my coupon so had to have help. They asked for a credit card so I gave it to them thinking they were charging my groupon item. I got my box of food and thought that was what I paid for. Then two more boxes came without me ordering. Come to find out they were charging my credit card. The food was awful and took hours to prepare and then is so spiced up that none of us could eat it. I called and wanted a refund on the two orders I didn't order for over $130.00, They told me they couldn't refund my money and I should have paid attention to the small print stated my credit card would be charged until I called and canceled the order. There are no phone numbers on HomeChef site. I had to go on Groupon where I first got started with this horrible place. I will never purchase anything from Groupon or this HomeChef again.

Date of experience: March 12, 2018
California
1 review
5 helpful votes
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To my surprise that I received an order today even though I canceled the account. I emailed customer service and they stopped answer me after three responses. I called them and they were useless. I told them why I received an order when I already canceled the account. They were rude and gave no refund. It is also very expensive. $40 for 4 servings that is not enough to feed two people. My not order box cost me $109 for 3 items that is only good for dinner for 3 people. This is my first time using them after I saw it on Groupon. The ice was melted when I opened it. It is your greatest lost if you try it. Never never try again.

Date of experience: July 7, 2017

Overview

HomeChef has a rating of 2.1 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HomeChef most frequently mention customer service and credit card. HomeChef ranks 75th among Meal Delivery sites.

service
15
value
18
shipping
15
returns
10
quality
18