When people sign up for these type of services you expect at least reliability meaning you will get the food on time. That's why I don't buy groceries, I expect the box. This is the second service I go thru and maybe the last, where the boxes don't arrive! I'm sick and tired of the COVID excuse too. If they can't de; over on time or at least let their customers know in advanced so they can get groceries, then do someth9ng else!
I got the " your box is late" for the third time, and it never got here. I suspended my account, waiting for my refund. Food is great, but again with an unreliable service, who cares how good the food taste..