Mari M.

I tried this service once and was not happy to see that my box arrived leaking some kind of fluid. I let it go and cooked the food, which was tasty enough. Following this, I had a mix up with my account and was sent a delivery the day before Thanksgiving while I was out of town. While I should have been more careful to make sure that I didn't get this delivery, there was a complication with my account which explained why this happened. When I reached out to them about it, they couldn't see my side of the issue at all and simply referred to it as "user error." A smart business would try to keep me as a happy customer for future profits, but this company doesn't operate this way. My experience with Blue Apron has been much more positive and I will stick with them.