HomeChef

The company decided to change shipping companies and did not inform consumers. They wanted to cut costs and save money and decided to work with the shadiest shipping company. They decided to switch from FedEx to OnTrac. I have had OnTrac deliver in the past and it was an old man in a minivan, definitely not the way I want to receive my food. They decided to go cheap and my package was never delivered. It took 40 emails and 12 calls just to get a hold of someone. I got a refund and will never return as a customer. This is absolutely the worst business decision I have ever encountered. You will lose many customers over your stupid decision to change shipping companies. I have already informed all of my friends and family and encouraged them all to close their accounts. I will also leave this review on every site I can find because of how horrible the customer service was. It should not take 40 emails and 12 calls to receive customer service. Absolutely ridiculous!

After receiving a shipment from Home Chef I decided to cancel my account for the following week. I learned you have to "Pause" your account. I went to my account and pressed "Pause" and then left the website. Unfortunately, I have now learned that the account was never paused and I will get a shipment tomorrow (Tues) at full price. I tried to explain the misunderstanding to "Evita" at Home Chef and she said she couldn't help me, and the system wouldn't allow her to cancel my order or even get a discount. She said her system wouldn't even allow her to pass my complaint on to her manager. She sweetly said she could do nothing. This seems like a racket--the website is at least confusing if not deceitful, and there was no effort to resolve this problem.

Our first meal were very plain and nothing special about it. I tried to cancel online but the button to pause the subscription wasnt there like it said it would on the help page. I called in and they said since I cancelled over the phone I wouldnt be able to see it but I told them that it wasnt there before I called and they asked me if I was on a desktop version of the site or on an app. They said the app wouldnt allow me to cancel but I told them im on a laptop. I couldnt cancel in time so they are billing me for the 2nd week which is fine but they sent me the same meal! I cant believe I have to eat the same meal 2 weeks in a row. This is really ridiculous.

My husband and I HAD been using Home Chef for a year, but just cancelled our service. The service started off great even when the recipes started getting remarkably similar and the vegetable side was too often squash. Over the last few months, I found myself contacting them at least once or twice a month with issues that they don't seem to care about. Due to the lack of care when packing our box, too often was there a puncture or tear in a package of meat causing blood or goo to get all over everything. Sometimes we paid for a fancier meat like filet mignon and didn't get it. Other times, vegetables were soft, wilted, and the issue that caused the cancellation was that we received a garlic clove that had mold growing on it! The quality of ingredients has gone completely down hill and it's no longer acceptable considering this isn't a cheap service. If you had asked me a year ago if I recommend, I would have said yes, but now, heck no! Do not waste your hard-earned money for inedible ingredients and poor customer service.

Excellent service. I've been using their food delivery services for quite some time now, and I've forgotten what it's like to cook by myself.)

My wife received a gift certificate for mother's day. We ordered a 3 meal package. Upon arrival I opened the box and was greeted by two large heads of cauliflower that were covered with brown spots! I continued to unpack and was presented with assorted vegetables that needed extra cleaning and some that were not edible. One of these appeared to be dandelion greens - very bitter, looked limp and tasted stale. Even a can of condensed milk had rust! To top it off there were only 2 recipe cards included for 3 meals and one of the cards was incorrect! It was for a shrimp dish. We received pork, chicken, and beef.
I contacted the company and asked to have the gift card refunded to my niece, but they only offered a $20 credit toward another order. That is one meal at the most - even though they botched 3 meals.
This place is a disaster - they have poor products, inaccurate packers, and a bad attitude. The customer service response was very late and implied that they did everything they could and would take my feedback into their system for improvement. What about customer satisfaction? I paid for 3 meals and had to discard most of what was shipped.
STAY AWAY!

My friend referred me so I was able to get $30 off the 3 meals I ordered so I went ahead and put in my credit card information for the following $30 charge. No big deal, I figured I would cancel it after the first week because I didn't want to spend $60 a week on the meals. I pressed the pause button on Friday morning at 9 am and it said "account inactive." The cutoff for pausing the account is noon so I thought I was fine. I just looked at my bank account and realized they actually charged me for another $60 worth of food... after I had paused the account. I called customer service and spoke with a very disrespectful guy who said it was my error and that they didn't see anything on his end showing it was cancelled. I said that is not possible because I had a confirmation email and further emails asking me to return. He denied that this correspondence occurred. I told him again that it did and he said sorry there is nothing we can do. I am very frustrated especially after reading that this has happened on multiple occasions to other users. DO NOT DO IT PEOPLE! While the $30 off sounds good, they will continue to charge you after you pause your account. Very poor customer service.

This company is a dream of bachelor like me. They don't make to wait long time for the delivery and all the meals are fresh and still warm when delivered. Thanks for the good service.

3 orders, either each order was missing ingredients or there was bad food( salad), canceled subscription, will try someone else, do not recommend

I am surprised to see all the good reviews for Home Chef. I signed up about two months ago, but have not been happy with my experience. The first two orders had damaged produce freezer burned from the ice packs they were packed in. Twice I reached out to the company regarding the damaged food I was receiving. They never responded to either correspondence. During the sign up process, Home Chef has the client fill out a profile that indicates types of meals preferred. I am a low carb eater and indicated that on my profile. Unfortunately, I did not realize the order would automatically be sent if I did not go in and select a meal. They sent me an order and it was full of carbs... risotto... doesn't get much worse than that for a low carb eater. At that point, I decided I needed to take a break and skipped all the meals I could. I forgot to follow up and cancel the account. Today, I came home to find two more high carb meals on my step. Just got on line to cancel my account and come to realize they have already processed another delivery for next week. I finally saw the Pause button on the Account page and have indefinitely paused my account, and followed up with a request to Customer Service to cancel the account. I find it frustrating that I can't cancel my service and account online. Goodbye Home Chef and good riddance! Your customer service is sorely lacking!

I have been absolutely disappointed with the ON TRAC delivery service used by Home Chef. I live in Seattle and the shipments originate in California (usually Ontario). My delivery day is Thursday. My family orders veggie and FISH meals. Several times, the food took FIVE DAYS on the road to arrive! FISH SHOULD NOT BE RIDING AROUND IN A TRUCK OR PARKED IN A WAREHOUSE FOR FIVE DAYS! As for the ice packs, the most recent order arrived FIVE days after dispatch, and contained ONE ice pack... for FISH?! ON TRAC does not deliver on weekends. We used to get deliveries by FEDEX, but it seems the company is trying to save money by using an inferior shipping service. When I spoke to ON TRAC, they suggested I contact Home Chef and ask for a change of shipper! When I speak to the HC customer service folks, they say, "the SYSTEM chooses the delivery service". I'm sorry, but there has to be an override to change delivery services. My sister lives in California and receives Home Chef deliveries via FEDEX... why can't I?

My wife of fifty some odd years and several even years was an excellent cook before illness and the treatment thereof destroyed parts of her mind.

She can still tell jokes you will get three hours later but some things escape her and following directions is one. Cooking is another.

As expected, when I suggested a meal delivery service I expected an argument, I did it anyway.

The box came. She looked at it like I had invited a beautiful redhead (she was a beautiful redhead) into the house.

She examined and delivered very thoughtful if scathing comments on each part of the delivery. Maybe I've made a mistake.

I showed her the menus and asked to be her cook as she would be the chef to bring these meals to life.

She agreed, reluctantly.

I brought out the pots and pans I cleaned and chopped, I asked if this was right, I did it again 'till it was right. I controlled the heat she the time.

By the time we plated I was home free, she knew it was her meal, they just supplied the ingredients I supplied the grunt work. She was the chef.

It tasted wonderful as has the several meals we have had since.

Thank you HomeChef you"ve given me much more than dinner.

I love cooking and trying new recipes but hate meal planning and grocery shopping! I am so glad I gave Home Chef a try! It is definitely not a cost effective option to feed a family of 4 everyday. However, I have been getting 2-3 meals a week with just 2 servings. I plan home chef nights to replace date nights my husband and I would have normally went out to dinner. With 2 teenagers, there are at least 2-3 nights they are not around for dinner anyway. I love being able to come home from work and not have to think about what's for dinner. It's been fun trying new ingredients and have even discovered we like brussel sprouts! (A veggie I always thought I didn't like!) I tried another meal delivery service but found Home Chef to have more menu choices to choose from, simpler recipes and less messy prep. They are not lacking in flavor or quality though! The ingredients are always fresh. Sometimes the recipes seem simple, however they always deliver in flavor. We have not had a recipe we have not enjoyed. I have been ordering since the first of the year and plan to continue. I like being able to schedule 5 weeks in advanced and the flexibility of changing the number of servings and/or number of meals from week to week. I have referred 4 friends who have also ordered and enjoy it. Tonight we had a restaurant quality steak dinner for $20. Cheaper than dining out and I get the satisfaction of cooking without all the planning! Customer service has always been very quick to respond and answer questions. Thank you Home Chef for making cooking enjoyable (and doable) again!

To begin with: it looks like a good idea, they do the shopping for you.....all you do is cook. The reality is: you give them your credit card number in good faith and they "accidentally" charge you over and over and over. I've had to dispute 5 charges so far, and the kicker is......I haven't even placed an order yet. They caused me to get an overdraft charge and there customer service people stink SO bad all they did was apologize......$35 charge from my bank and all I got was a "sorry." SAVE YOURSELVES THESE HEADACHES PEOPLE!! DO NOT GIVE THEM YOUR CREDIT CARD INFO! Even after my account was "canceled" I got TWO more charges for $19.70 each!!!