HomeChef

OMG! First, let me say I NEVER leave bad reviews... however THIS company is SO bad, I actually researched online to see how to leave a review and spare others the terrible experience that I had! On my FIRST shipment, one of two sweet potatoes came soft with black spots all over it. I didn't notify the company, since I figured this was probably a one-time occurrence (WRONG). My SECOND shipment arrived and one of the many gel packs to keep the contents in the box cool had ruptured and there was a clear jelly substance over ALL of the contents in the box. I called and told them what had happened and questioned if it was safe to eat and I was told YES. My THIRD shipment arrived and when I opened the box a zucchini had white foam on it and was bad. I emailed them and they gave me a credit on my next box. My FOURTH and LAST box came with not one but TWO rotten baby cucumbers. COME ON! This company needs to get it together! I deactivated my account and they wanted to know why... so I told them all that I am telling you now. They said they would give me a $15 credit. NO THANKS! I'm now with Hello Fresh and am happy. Do NOT use Home Chef! If you do, you WILL have problems!

I have ordered many meals from Home Chef. I liked the meals they offered because my husband liked the options given over some of the other companies we have tried. There were a few problems I encountered, such as, the steaks they would advertise as sirloin or filet were not those types of cuts. My husband is a butcher, so he knows what he's looking at. I never ordered the steaks on purpose, I would usually forget to pick my order and that's what they would send me or they would randomly charge me an extra meal, otherwise, I try to stick to other types of meat because of the false advertising and I can get a better steak elsewhere. Also, I had multiple account issues. I initially had my account set to 3 meals a week, but recently decided to switch it to 2. The first time I changed it, I was sent 3 meals instead of 2 but I figured since I didn't double check my order, I might have accidentally ordered an additional meal. The next time I ordered, I received 4 meals instead of the 2 but this time I double checked my order the Thursday before my card was charged and my order total stated it was going to be $39. I checked my bank account Saturday and realized I was charged $79 and noticed they added 2 more meals to my account. When I emailed customer service and explained, they basically just turned it around on me saying that the presets are for people who don't want to choose their own meals and that I chose additional meals. The customer is never right with this company. That is just one of 2 issues I had with customer service and both times I was basically made out to look stupid like I did not understand the ordering process. It's funny how I can figure out Blue Apron just fine, but Home Chef just is too complicated for my tiny brain to comprehend.

I have tried almost all of them and I can say without any hesitation that HomeChef is the very best service available. Once I found HomeChef I cancelled our other service (there were 6 different ones over the past year). Reason being because of the amazing flavors of every singe item that is in the meal and the ease of the recipes. Plus, there is much less prep than the other services. I have been with them about 5 months now and have not had one repeat. The entree is always amazing as are the side dishes. Vegetables are so extraordinary that even the pickiest eater will devour them. I absolutely detest brussel sprouts, but have ate both side dishes that included them. The quality of meat and vegetable are the type of quality available to restaurants, not what we can buy in a typical grocery store. The meat melts in your mouth, even fish taste freshly caught. The sauces you prepare are to die for and only something you are use to in a fine dining restaurant experience. I feel like a professional chef, with all the tips and tricks I've learned. You get a nice notebook on your first order so you can keep the beautiful step by step directions on a beautifully photographed 8X10 glossy paper. I have a gorgeous cookbook with all our favorite recipes (which has been all but 5 so far) in this notebook. I have no idea what it would cost to purchase this type of recipe book of 5 star recipes, and they just keep coming! I can never really tell you how much we love this and while I am picky, my Husband may be the pickiest person I know and we both look forward to every single meal! We have not tired of it yet, and after a few months of the others, we did. Thee are only two of us at home now and this service is so reasonable that I am saving over $50 a week on groceries and eating better than we ever have before. It is the best decision I have ever made to switch to this service, it is a no brainer and I recommend HomeChef without any hesitation!

We tried Home Chef and actually enjoyed the menus and food. For the most part, everything was fresh-ish, although the fresh items don't last nearly as long as fresh items I purchase elsewhere or have delivered. I had a few instances of items either rotten or frozen, but only twice.
My issue wasn't with the food, it is with the website and the customer service. I needed to pause my shipment for the week so visited the website and paused the shipment before the deadline. The following week, a shipment arrived. I assumed I hadn't saved something or had done something to "unpause" my account, so once again, I went to the site and paused the account. I double checked to make sure it was paused before leaving the site. Later in the week, before the deadline, I again, returned to reassure myself that the account was paused-it still showed that it was. I don't remember if I looked at the menu for the coming weeks, or not, but when I left the site, my account said it was paused. The following week, I received yet another unwanted shipment. When I contacted the company, I was basically told "too bad." "You edited the menu (untrue) and unpaused your account" (also untrue, unless looking at the menus and/or making adjustments to future shipments, which I suspect, causes your account to automatically unpause. Other sites, you're required to actually select "unpause." The person from Home Chef was completely unconcerned, bordering on rude. I know of two other families who started using Home Chef on our recommendation. Due to the unwillingness of the company to even acknowledge that there might be an issue with the website; and the lack of anything resembling customer service, I canceled our account. There are other services out there that actually do have customer service. A good product isn't worth dealing with an untrustworthy company.