Jourdan D.

The company decided to change shipping companies and did not inform consumers. They wanted to cut costs and save money and decided to work with the shadiest shipping company. They decided to switch from FedEx to OnTrac. I have had OnTrac deliver in the past and it was an old man in a minivan, definitely not the way I want to receive my food. They decided to go cheap and my package was never delivered. It took 40 emails and 12 calls just to get a hold of someone. I got a refund and will never return as a customer. This is absolutely the worst business decision I have ever encountered. You will lose many customers over your stupid decision to change shipping companies. I have already informed all of my friends and family and encouraged them all to close their accounts. I will also leave this review on every site I can find because of how horrible the customer service was. It should not take 40 emails and 12 calls to receive customer service. Absolutely ridiculous!