GotPrint.comReviews 253

I placed an order with GotPrint for 23 foamcore signs. Their system confirmed all 23 items, showed a $0 balance after checkout, and appeared to process the full order. Days later, I discovered they only produced 18 items... with no notice, no alert, and no explanation until I contacted support. Their customer service was dismissive, contradictory, and unhelpful. They insisted I "didn't place the full order" despite the fact that my cart still shows all 23 items marked as paid. Let me be clear: this is either a broken system or a shady business practice. And when I tried to resolve it, I was bounced between scripted chat responses and deflection. No accountability. No urgency. I will never use GotPrint again, and I'll actively discourage others from doing so either. If your event, business, or organization depends on reliable printing and clear communication, look elsewhere.

I ordered business cards. Not seeing any way to load the image for the back of the card, I called them (and chatted with them), both times being assured that the color on the back of the card would match the background on the front of the card. When the cards arrived, the back of the cards were unfinished white cardstock. Also, the print quality was very poor, with fuzzy characters. Unusable product. When I contacted customer service, they were no help. Avoid this company!

I recommend you avoid this company, because if there is a problem, the customer service, while available eventually via phone, will do nothing for you. They make crystal clear that they are perfectly pleased to see you take your business elsewhere – so I recommend you take that cue and do so.

TERRIBLE CUSTOMER SERVICE. I have done business with GotPrint many times and the results were fine. Last time, I had an issue with getting my 1000 cards 6 weeks later than expected. They took no responsibly for that, and I did not have them in time for my nonprofit fundraiser. They said they take no responsibility once it leaves their shop. They also said that I got a note that they delivered on 7/31 and I got an email telling me where to go to pick it up. NOT TRUE. I do not recommend them. Be careful.

Got Print got me with a coupon. They are hacks with no quality control follow up and just take your payment and order and ship out without thought or review whatever crap they print. I'm not holding back this has been a horrible experience with both the quality of the product (or lack of) and follow up resolution service. First time customer (and last time) Got Print brags about a 100% first order refund guarantee if not satisfied, read the fine print however, it is limited to $100 and only if you do not approve the proof, if you approve any proof, then Got Print takes zero liability. The quality of the print is average to poor, their margins and borders can be off center, their shipping costs are high. There is NOTHING to like about this company. Customer service sounds nice and says the right things but does not do anything for you but pass the issue along to quality control. Who does nothing, Made 5 calls to get a supervisor who also has passed the issue along, no resolve. The packing of the items is poor, business cards not boxed or wrapped tossed in box, the CS rep says it must be a shipping issue that the items were tossed around all over inside box, but they are loose inside the box, what do you expect. Very unprofessional, very poor, still awaiting a resolve. Never had this issue with Vistaprint. I wish I had read these reviews prior as I am experiencing the same issues now. NEVER AGAIN. BEWARE.

I ordered stickers, they sent me pieces of paper. I inquired with customer service about the discrepancy and they told me that despite their website lacking any of this information, I should have known that the paper size (that they have as an option for their STICKERS) means it won't be Sticker and it is my fault.

I asked for a refund as the product is completely worthless to me. They refused. They offer 100% customer satisfaction guarantee and do not uphold.

Do you want to pay more for your print job but get lower quality? Do you wanna have a nice PDF done by a great marketing company, but have something produced at substandard quality? If you are looking for the absolute worst in color matching in font reproduction stay tuned, you may have just found the source for your next print job. I can tell you from experience this company produces the worst material that I have yet to encounter. And they don't stand behind their product at all. Photo on the left is the PDF submitted. Photo on the right is what you get back font almost illegible the black colors milky at best.

Had Got Print produce business cards and two-sided flyers. The flyers were printed with good quality but printed incorrectly---Got Print blamed us for the error and offered only a partial refund despite the evidence we provided. The business cards were awful -- poor print quality and cut lines showing despite providing a full bleed file. They blamed us again and offered only a partial refund. We had everything reprinted at Staples without issue (and lower cost).

Couldn't hit the middle of a business card if they tried. Customer service is worthless at best. They are perfectly happy with cards that would be an embarrassment to you and your company.

A digital proof is only as accurate as the format. Our birthday cards were printed upside down inside and we were unable to recoup our money. Everyone who looks at the proof says it looks fine, but if you don't rotate it correctly it will print upside down and no one at GotPrint seems to know how a birthday card works.

I have used Got Print for a few cards related to my wedding including the Save the Dates, RSVP card and the official invitation. The save-the-dates were the correct quantity and an OK print besides the uneven rounded corners but I thought Got Print was good enough to order from again.

I ordered my wedding invitations and then later the RSVP cards as I prepared to arrange my wedding invitations. I ordered them ahead of time in case there were any issues with the print job and I needed a reprint. The cards looked good up on arrival and I kept them safe.

When I was ready to assemble my invitations I had set out a packet of 100 envelopes and both the invitation and the RSVP card. Well, I ran out of both cards before I could stuff the 100 envelopes. Both orders were for quantities of 100...but both orders were short. One by 7 cards and one by 3 cards. Not a huge deal, but definitely short. I used the customer chat online to discuss the issue with Got Print Customer Service. The employee did not apologize but kept asking why I waited so long (it's been less than 2 months since the first cards were ordered, less than 1 since the second cards) to let them know. I described much of what I did above to him, he said he would let the quality team know.

Yesterday, quality team got back to me and acknowledged that one order was short but only offered $1.32 of store credit, to cover the value 3 cards that they never sent.

For the second order, they simply said I was wrong, and they had sent a complete order.

This is unacceptable customer service and it blows my minds that they could mess up like this and offer ONLY $1.32 of worthless store credit.

I would advise that anyone needing IMPORTANT printed materials, please seek a different company. Got Print does not care about the people that order their products. They will gaslight you into believing they did send the correct quantity even though they didn't.

It would have taken them a few more steps to make the matter right and to keep a customer but instead they have chosen to provide poor service and save themselves a couple of bucks.

When you make a mistake, acknowledge it and try and improve the situation. Do not be like Got Print.

Dear GotPrint Team,

It is with great disappointment and frustration that I feel compelled to leave this one-star review to express my dissatisfaction with GotPrint's services. I have been a customer for approximately 10 years through my internet marketing company, LaraNet.

First and foremost, I want to address the issue of production times, which have been extremely long and frustrating in my recent experience with your company. Just last week, I purchased the Reprint service for some business cards. Despite prices having increased significantly, now triple what they used to be, I was willing to continue with your company due to the high print quality you used to provide and the satisfaction I had with your customer service in the past.

However, my patience reached its limit when I connected to the live chat to inquire about the status of my order, as I noticed it was still in production long after the expected timeframe. When I expressed my frustration in a polite manner, I received a response that was nothing short of mockery from the chat representative, Janae G, who replied with a sarcastic Your Welcome! I cannot believe how a company can be so eager to lose customers. I expected a kind explanation and reassurance, but instead, I was met with a message that essentially said, I don't care if you go to another company. Seriously? After years of working with you, this is the first time I've complained, and this is the response I get? It's truly disappointing.

I would appreciate it if you could review the chat transcript. I was not rude, but the person who responded to me was. It's a shame.

Sincerely,
Enrique Lara

I re-ordered the same business cards I had printed by GotPrint last year. I did not change any of the parameters. However, the business cards I received this time were of terrible quality. They are PAPER THIN. Like copy paper thin. Are they doing this to cut costs? Did they thing we wouldn't notice? I'll never do business with them again!

They didn't deliver my entire order, only received a partial shipment. I contacted them and they basically told me I was lying. They didn't send me the rest of my product nor did they give me a refund. Don't buy from them - they will not help you with any issues you may have. For reference my order was over $1500 and they were willing to do nothing.

1,000 business cards were sent to me just thrown in an oversized box with no packaging so they looked like they were tumbled in a dryer! It took me over 2 hours to sit and put them all back to back and facing the same way again! Reached out to customer service just to bring it to their attention and they blatantly blamed the delivery comoany claiming they changed the box, dumped my cards in, re-taped the label to it and just forgot to document they did it. Hmmhmm...BULL$HIT! There was no tape on the label, not so much as a single rip from removing it and the got print inventory sticker and my business card were nicely stuck to the side of it. I asked for nothing, but I at least expected an apology... NOPE! Just shameful customer service!

Horrible customer service. I've had 2 orders go wrong to the point the products were unusable. The image on the backs of my bookmarks were printed upside down and then my stickers were totally cut off. I was told (blamed for… argued with…) that this was due to my error in design. Ok, perhaps. But EVERY preview they sent (even including the printed preview taped to the actual box of stickers) showed the design would be printed as I designed it. After going back and forth multiple times and being blamed for the errors, Got Print begrudgingly offered me partial store credit—useless because I refuse to use their services again.

I couldn't get anywhere designing a business card as I want it. I called customer service and she told me she couldn't stay on to help me. So, I struggled to get it right. In order to save my design, I had to sign up, which I tried to do. The website wouldn't let me sign up, so I called. She told me I had to clear my cache. I didn't want to do it, but I did it anyway. Still didn't work, my design was lost and the woman on the phone said, "Oh well."
Great department of SALES PREVENTION.
I'm taking my companies' business elsewhere, all 300 employees.

I am a professional graphic artist and had a quick job for a fundraiser that I volunteered work for. I was so dismayed to receive my order with the inside of the folding card invitation printed upside down! I called customer service and they explained I set the art up wrong. Turns out, the print set-up instructions are buried under "Templates" on their site, which I didn't think I needed to review b/c I thought "templates" had to do with design layouts, and I had my own. But that's where the very important instruction was that informed me to set up my art with the inside text upside down, so that it would print right side up. NO ONE at GotPrint is overseeing printing so that a glaring mistake can be noticed. When I requested a speedy reprint (like VistaPrint offers and should be possible for any online print site do b/c they already have the files) I was told I'd have to start over and place a whole new order. My project was time-sensitive, so I had no time to do that. It was a totally loss of money and wasted print job. And on top of everything, the print quality was just so-so. Would NOT use this print site again.
I would include photos if that would show the mistake, but a photo wouldn't show it.
Not sure what to include for "Proof of Purchase", but took a screen capture that shows my "order was approved".

I ordered for the first time from gotprint recently. Previously i'd been ordering business cards for many years from another company but they had lost my artwork. I found gotprint and put together a simple card using one of their templates and it was an almost trouble-free process. I got error messages a couple times about something being out of the predesignated box area (where you fill in with the text of your choosing) but eventually i ignored that and ordered cards despite the warning. The cards had a color that matches the trim color i have been using for 29 years on my rental properties. However, when the cards arrived, i saw the color was much grayer and darker than what it appeared on my computer screen. The shipping was slow (2 to 3 weeks) but that didn't bother me. Overall I'm satisfied but i doubt i will order again due to the issue with the color. I know computer screens are not 100 percent accurate color, but this color is way off

They are a terrible printer who rely on blanket company guidelines for why they have no accountability to the terrible products they deliver.