GotPrint.com

TERRIBLE CUSTOMER SERVICE. I have done business with GotPrint many times and the results were fine. Last time, I had an issue with getting my 1000 cards 6 weeks later than expected. They took no responsibly for that, and I did not have them in time for my nonprofit fundraiser. They said they take no responsibility once it leaves their shop. They also said that I got a note that they delivered on 7/31 and I got an email telling me where to go to pick it up. NOT TRUE. I do not recommend them. Be careful.

A digital proof is only as accurate as the format. Our birthday cards were printed upside down inside and we were unable to recoup our money. Everyone who looks at the proof says it looks fine, but if you don't rotate it correctly it will print upside down and no one at GotPrint seems to know how a birthday card works.

Horrible customer service. I've had 2 orders go wrong to the point the products were unusable. The image on the backs of my bookmarks were printed upside down and then my stickers were totally cut off. I was told (blamed for… argued with…) that this was due to my error in design. Ok, perhaps. But EVERY preview they sent (even including the printed preview taped to the actual box of stickers) showed the design would be printed as I designed it. After going back and forth multiple times and being blamed for the errors, Got Print begrudgingly offered me partial store credit—useless because I refuse to use their services again.

I have used other printing services in the past, and thought I would try GotPrint. Poor choice. I have never had issues before when I created my own design, but GotPrint had the cards cut poorly, so everything was off center. They did, however, offer to do a reprint, and it was worse. The card quality isn't bad as I ordered a higher quality card, it's their cutting that is not quality. Won't use again and definitely do not recommend for business cards.

Do you want to pay more for your print job but get lower quality? Do you wanna have a nice PDF done by a great marketing company, but have something produced at substandard quality? If you are looking for the absolute worst in color matching in font reproduction stay tuned, you may have just found the source for your next print job. I can tell you from experience this company produces the worst material that I have yet to encounter. And they don't stand behind their product at all. Photo on the left is the PDF submitted. Photo on the right is what you get back font almost illegible the black colors milky at best.

While we are happy with the quality of the printing, this place is very unfriendly for resellers. We work with many clients and their resale program requires endless emails, confusing requirements, nothing like anything we have ever encountered before. For every other vendor, we provide a resale request, the tax is removed or refunded. After dozens of emails, we simply give up trying to resolve a resale order. They want us to use multiple accounts to separate resale from non-resale. Then a simple request to remove tax turns into a trip down the rabbit hole with endless, delayed replies and no resolution. If you are buying something that will be purchased on resale, be warned, in that regard, they are a nightmare. We suspect they use offshore customer service.

I ordered stickers, they sent me pieces of paper. I inquired with customer service about the discrepancy and they told me that despite their website lacking any of this information, I should have known that the paper size (that they have as an option for their STICKERS) means it won't be Sticker and it is my fault.

I asked for a refund as the product is completely worthless to me. They refused. They offer 100% customer satisfaction guarantee and do not uphold.

I ordered for the first time from gotprint recently. Previously i'd been ordering business cards for many years from another company but they had lost my artwork. I found gotprint and put together a simple card using one of their templates and it was an almost trouble-free process. I got error messages a couple times about something being out of the predesignated box area (where you fill in with the text of your choosing) but eventually i ignored that and ordered cards despite the warning. The cards had a color that matches the trim color i have been using for 29 years on my rental properties. However, when the cards arrived, i saw the color was much grayer and darker than what it appeared on my computer screen. The shipping was slow (2 to 3 weeks) but that didn't bother me. Overall I'm satisfied but i doubt i will order again due to the issue with the color. I know computer screens are not 100 percent accurate color, but this color is way off

They didn't deliver my entire order, only received a partial shipment. I contacted them and they basically told me I was lying. They didn't send me the rest of my product nor did they give me a refund. Don't buy from them - they will not help you with any issues you may have. For reference my order was over $1500 and they were willing to do nothing.

1,000 business cards were sent to me just thrown in an oversized box with no packaging so they looked like they were tumbled in a dryer! It took me over 2 hours to sit and put them all back to back and facing the same way again! Reached out to customer service just to bring it to their attention and they blatantly blamed the delivery comoany claiming they changed the box, dumped my cards in, re-taped the label to it and just forgot to document they did it. Hmmhmm...BULL$HIT! There was no tape on the label, not so much as a single rip from removing it and the got print inventory sticker and my business card were nicely stuck to the side of it. I asked for nothing, but I at least expected an apology... NOPE! Just shameful customer service!

Had Got Print produce business cards and two-sided flyers. The flyers were printed with good quality but printed incorrectly---Got Print blamed us for the error and offered only a partial refund despite the evidence we provided. The business cards were awful -- poor print quality and cut lines showing despite providing a full bleed file. They blamed us again and offered only a partial refund. We had everything reprinted at Staples without issue (and lower cost).

Got Print got me with a coupon. They are hacks with no quality control follow up and just take your payment and order and ship out without thought or review whatever crap they print. I'm not holding back this has been a horrible experience with both the quality of the product (or lack of) and follow up resolution service. First time customer (and last time) Got Print brags about a 100% first order refund guarantee if not satisfied, read the fine print however, it is limited to $100 and only if you do not approve the proof, if you approve any proof, then Got Print takes zero liability. The quality of the print is average to poor, their margins and borders can be off center, their shipping costs are high. There is NOTHING to like about this company. Customer service sounds nice and says the right things but does not do anything for you but pass the issue along to quality control. Who does nothing, Made 5 calls to get a supervisor who also has passed the issue along, no resolve. The packing of the items is poor, business cards not boxed or wrapped tossed in box, the CS rep says it must be a shipping issue that the items were tossed around all over inside box, but they are loose inside the box, what do you expect. Very unprofessional, very poor, still awaiting a resolve. Never had this issue with Vistaprint. I wish I had read these reviews prior as I am experiencing the same issues now. NEVER AGAIN. BEWARE.

Ordered 2 sets with only name and title changes. Received email approval confirmation. Opened the email to see type was overlapping on one business card only. Tried online chat with RUDE rep. Brenda G who was no help. Emailed asking to cancel and start new order. Told to late. They will not get future business from me, my employees or any one I hand these cards out to in North America, Europe or Asia.

I will preface my review by stating I've been in business for over 20 years and know quite a bit about business-related printing. This was my first and last time using GotPrint.com.

The stock they printed on was not the stock that was ordered. While most companies would apologize and rectify this, GotPrint stated they shipped the right Stock. Even though I sent them concrete proof they made a mistake (caliper showing stock thickness).

I should have known better than to go with the cheaper company; you always get what you pay for.

My previous, positive review of Gotprint for promotional products has been deleted. After it took my friend and I multiple attempts to create a gorgeous business card and stickers with my logo, I put my order of 500 cards and 100 stickers into the cart.

When I opened the cart and proceeded to check out, they split my single order into two, separate ones, charging me $20 shipping for each. I was so upset, but I continued with my order because of all the effort we had put in. I then emailed the company after they did not answer their customer service line to report what happened and ask for the reason why. I paid $44 in shipping costs for $60 of product from the same distribution center. Their response to my disgruntled email was, "if you don't like how we manage our company, take your business somewhere else." Shocking!

I've given this company chance after chance and I suppose that's shame on me but with the most recent issue, the first time I've actually made a complaint since 7 out of the 10 yard signs had damage, scratches and were cut way outside the bleed areas and they've given me nothing but trouble the whole time.

I've been emailed back the same questions 3 times now, even though I've answered them extensively and have provided them with many images...

Save your frustration and order elsewhere!

GotPrint improperly boxed my 10,000 catalog order and 10% got damaged. When I complained, they had me take 100 photos and send them to Got Print as proof. Then, they asked me to go though 10,000 copies, pick out the bad ones and re-pack them for a UPS pickup, making sure there were 715 bad copies in each box. It's way too much to ask for the small credit they are offering, and it's awful that they put the burden of their mistakes on the customer.

Ordered shirts from GotPrint.com and they arrived in a timely fashion the service was amazing up until we noticed the stitching on the shirts was incorrect. All the letters were sewn together and the embroidery around the stitching had white spots on it. Gotprint will not offer a refund only a reprint. It took over a month to get anyone to respond to any sort of help. By that time we had gone with a different company locally who did amazing work. Gotprint will only offer a reprint or send the ones back they made and charge us for shipping again. Not right at all.

Kicked my art out 4 times for 4 separate reasons never saying what the other issues were. Delayed product shipping to the point the piece will not make it by the event date. No apology. No mention of tax refund on the website. Refused to refund even with documentation after purchase. Ridiculous.

There is a reason this company has the most inexpensive business cards. Once you get them (took a couple of weeks for me to get them in the first place) you are on your own. My cards clearly do not match the proof I approved, and their initial response amounted to "too bad, so sad". I sent the PDF proof file and they changed their tune, but they still want me to pay return shipping in order to be refunded. I have never had a company charge me return shipping when it's their mistake. They must overcharge on shipping for this very reason. It is absolutely a scam. Being a blogger and content creator myself, I mistakenly followed the advice of another blogger and took a chance on GotPrint. I got something alright, but it was not print. Please do yourself a favor and trust the negative reviews here. I wish I had. (Updated review to add the photos of the proof and what was received.)