UPrinting has a rating of 3.55 stars from 248 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UPrinting most frequently mention high quality. UPrinting ranks 23rd among Printing sites.
This company responds to reviews on average within 12 days
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These a-frames are stable, sturdy and pretty, being black. The inserts slide in easy. The print job was perfect and so reasonably priced. Thank you, U-print.
0 stars if I could. Horrible company with horrible customer service. I used the Reorder button to reorder a previous order to avoid having to not have to go through the lengthy proof process that I already did with my previous order. A "reorder" should be exactly that and supply the same thing you ordered previously, and not be misleading to provide smoothing only "similar." What I received did not match color, image size or material. I contacted them multiple times and was told my case would be reviewed and someone would get back to me by X date(s), but no one did by X date(s) until after I contested the charge with my credit card company. They claimed to my credit card company that they provided what I ordered and this is still in dispute. First image shows original product on the right side and what I received on the left side. Color is faded and image is not cropped on the reorder. U-Printing refused to do any thing to address this. Avoid them at all costs. Such a horrible customer experience and stealing money from customer. Save yourself money and headaches by using another merchant who delivers qualify and has a professional customer support department.
These a-frames are stable, sturdy and pretty, being black. The inserts slide in easy. The print job was perfect and so reasonably priced. Thank you, U-print.
5 star from order to receiving. Customer service was great. Print quality and timing was impeccable.
I've been dealing with UPrinting for many years. Their service is exceptional, and their products are consistently excellent. Highly recommended!
Excellent service with fast delivery and great product. Thanks!
I have ordered several times with Uprinting and always have been very happy with the product. Highly recommend ordering through them.
0 stars if I could. Horrible company with horrible customer service.
I used the Reorder button to reorder a previous order to avoid having to not have to go through the lengthy proof process that I already did with my previous order. A "reorder" should be exactly that and supply the same thing you ordered previously, and not be misleading to provide smoothing only "similar." What I received did not match color, image size or material. I contacted them multiple times and was told my case would be reviewed and someone would get back to me by X date(s), but no one did by X date(s) until after I contested the charge with my credit card company. They claimed to my credit card company that they provided what I ordered and this is still in dispute.
First image shows original product on the right side and what I received on the left side. Color is faded and image is not cropped on the reorder. U-Printing refused to do any thing to address this.
Avoid them at all costs. Such a horrible customer experience and stealing money from customer. Save yourself money and headaches by using another merchant who delivers qualify and has a professional customer support department.
Tip for consumers:
Avoid this company. If anything goes wrong with the order you will be stuck with it. Customer Service won't get back to you until after you dispute the charge with your bank.
Products used:
Stickers
Amazing.
I really can't say enough positive things about UPrinting and their service. The banner was printed beautifully, the fabric is strong and high quality. The assembly of the frame is very easy and everything arrived so quickly. I will be ordering more of these in the future.
I have used UPrinting for over 10 years! Always a great service 💯
Placed my order, got it a day ahead of time, everything great.
The site is easy to naviagte and the removable fabric banners are perfect for our trade show needs.
I pick UPrinting for all my printing needs.Always a great price, great product, and amazingly fast ship.
I designed my own wedding save the dates and all 100 cards came with a prominent printer line that obviously wasn't in my design file. All prints are ruined and you can see other printer marks on them. They were cut harshly too and the edges of the cards are all frayed. I've been trying for about two weeks to contact UPrinting to get this resolved and I kept being told someone will reach out to me in 24 hours - no one ever did. I finally disputed the charge on my credit card and someone then called saying they need to "look into what happened" and then figure out how to resolve the issue. I just want a refund at this point. I've tried reaching out to return it but no one has responded.
Products used:
Size: 5" x 7"
Paper: 16 pt. Cardstock Matte
Printed Side: Front and Back
Friendly and professional experience when ordering our Cape Cod Cannabis glossy stickers! They came out great and exactly how we ordered them with PMS color matching, size, quality etc. Fast turnaround time as well. Will order again.
I love the stickers that I bought. Great price and works perfectly for our need. Quick turn around as well. What more can you ask for.
Tip for consumers:
Love the product and the price.
Products used:
Vinyl label
I made the design when they sent the prof I didn't notice they got the number wrong.
I asked for a discount since I did not catch the mistake and paid extra for the shipping.
I was pretty much told to kick rocks. Stay away from this company!
Products used:
label
I could not recommend UPrinting highly enough for businesses who are looking to create custom stickers! The stickers came out exactly as I wanted them to. The print was flawless and the turnaround & delivery time were speedy. They even offer free proofing so you can approve the final design before they produce it! My shop *******@brokebaddieresale on depop and they did my logo justice!
Products used:
Stickers
We had a slew of products that we needed to get, and UPrinting really came through for us. The print quality really exceeded our expectations, and has helped us maintain a professional presentation. I am a huge fan of the online design tool. It made it so easy to create our new notepads from scratch. The tool also made it incredibly easy to upload and incorporate our new logo into our products.
Products used:
Notepads, business cards, envelopes
Extremely slow. Took 2 weeks just to get a quote and apparently takes 6 business days to print a small job that a local printer can do in 2 days. Also there is nothing that can be done to speed up the process, so if you need it as quickly as possible, you just have to wait a month to get it.
Ordered black and white prints, I received grey prints, unlike the image I approved or what was advertised on their website. Customer service tries to do what they can, I don't think they receive support from management. The issue was not resolved. Contacting my credit card company to dispute the charge.
2-12-21 UPrinting has issued a credit for reordering, I will keep you posted on the new prints.
The new prints came in and are as they should be. I had to pay an additional $53 to get them right. It shouldn't take getting on social media to get an issue corrected. I am updating my review score from 1 star to 3 because my final product is nice.
Tip for consumers:
Think twice! Try GotPrint.com
Much better quality and customer service.
Products used:
Had to reorder in Full color (an additional $53.) in order to get a true black. Have never had to do this with any other company.
Hello Maryann, Thank you for reaching out to Uprinting. We are sorry to hear that your final product was printed with incorrect color. Will you please send us a direct message with the order# related to the concern? We would like to review the order follow up with you to discuss these concerns further.
Thank you,
Customer Care
I had a quick last minute job which did not allow enough time for a proof. The job was perfect and we were able to pick up locally through an affiliate printer. Thank you Uprinting!
This company and their phone service are terriible. Hard to talk to people who have such rough English and they take forever on the phone. I placed an order and had to adjust the artwork and they held up the order until I paid the additional $25. I Paid the additional $25 and they sent me the exact same artwork without any changes for me to proof They are great at apologizing but do nothing to improve their service.Never Again!
Products used:
none
Online template is easy to use and if there are issues, they contacted me directly to resolve it quickly. Overall great price with a low minimums compared to other places. Been using Uprinting for the last 4 different projects now and more is coming! Highly recommend it!
Updating review: Amber from UPrint contacted me and offered a credit toward the order I wanted to begin with. She was courteous and responsive. I am relieved that what I wanted was a reasonable price. She was able to show me the selection that I apparently made but this selection is not viewable on my order. Be very careful when you place an order to be sure that it is what you think it is! I would recommend calling a representative to be sure that you get what you want vs ordering online without this additional guidance. I do appreciate the response that the company provided.
Original Review:
I ordered notecards from this company. The cards arrived and are beautiful but they are not folded. The representative insisted that I should have known based on the specs that the notecards were flat. There was nothing in the specs that indicated that the notecards were flat and not folded. My understanding of a notecard is that it is folded and a postcard is "flat". The specs did not say "flat" and they did not say "not folded." The representative continued to insist that I should have known based on the specs that the notecard was actually a postcard.
I spent way too long on the phone discussing this with the representative who eventually offered me a 20% discount and the advice to call them before placing my order next time. I will not be placing another order with this company and I have paid for something I do not want.
Hi Kristin,
Thank your for your honest review. We apologize that your notecards were not as expected and for any confusion regarding the product. We would like to talk to you further about your order and see what else we can do for you regrading this matter. Would you be able to update your review with your order number so that we can locate your order and reach out to you directly?
Customer Care
**We have located your account and well be sending you an email shortly.
Great simple Great you guy are greatill be ordering more soon
After spending tens of thousands of dollars with UPrinting over the past 5+ years we have been in business, we continually received inadequate or no response to terrible customer service experiences. Fist with a window cling, they screwed up the order and refused to re-do it at their expense. The final straw was when they shortchanged us by 50 printed hang tags and when we contacted them to get the missing tags, they basically said "too bad" and told us to re-order. That decision cost them a loyal customer - we will NEVER use UPrinting again. Stay away!
Products used:
Printed postcards, hang tags, brochures, business cards, window clings, step & repeat banners
Welcome to the Sitejabber UPrinting page! We provide trusted custom printing solutions for all your business, marketing, and retail essentials.
UPrinting serves thousands of SMBs, designers, and marketers daily with industry-leading, professional printing services. We offer a robust selection of marketing, branding, and packaging products with a full suite of custom capabilities, free file reviews, and an easy-to-use online design tool
Thank you for your honest feedback! We understand mistakes happen and want to evaluate this again to see if there's anything we can do to help. Your order has been located and one of our agents will be in touch with you soon. -Customer Care