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UPrinting

How would you rate UPrinting?
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South Carolina
1 review
0 helpful votes
Follow Xuan N.
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Slow printing, slow shipping
December 12, 2021

Worst service, i should check review before buy from them.
Take 5-7 days for print, shipping cost 60 USD for 3 days shipping, just 3 small box. And still late. Deliver date is 11, today is 12 still not delivered at all.
Call online, no one listen. Chat online to ask cancel order, they won't accept.
No wonder they have 2 star rating here
And 1 star rating there.
https://www.resellerratings.com/store/UPrinting
This is the first and last time I work with them.

Beside bad quality service, they duplicate their website to make many versions like:
nextdayflyers.com
printrunner.com
48hourprint.com
printplace.com
All belong to them.

So bad, be careful when work with them, try to avoid.

Date of experience: December 12, 2021
Michigan
1 review
0 helpful votes
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Shipping is very expensive and the timeline for delivery is misleading. My shipment still hasn't arrived and it has been almost 10 days since the order was placed. Missed business opportunities because of this delay and no compromise from customer service. Would not recommend.

Date of experience: June 23, 2022
Florida
1 review
0 helpful votes
Follow Deborah M.
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There are a ton of printing places on line, I was trying to save a few pennies and get a faster turnaround time and found uprinting. My stickers came without a way to peel them like others with a cut on the back for an easy peel-off. The paper stuck to the sticker so they would not peel and they creased when you tried to peel them so they looked bad when you finally got most of the paper off. They could not be saved or used. I called the customer service line and was disappointed in the customer service I was told 2 days for a rep to get back to you and let you know if they would replace them or refund you or neither. No, I am sorry, no help just a canned answer that this is policy. I learned my lesson, and I am waiting for a return call. I am sure I am out the stickers and money.

Date of experience: May 1, 2023
UPrinting S. UPrinting Rep
over a year old

Your feedback is appreciated. We apologize for any frustration caused by this experience and would like the opportunity to review your concerns further. Kindly update your review with the order number so that we may follow up with you. -Customer Care

Pennsylvania
1 review
1 helpful vote
Follow Tom A.
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I sent Day's creating my labels with Uprinting's on line design service. I Created multiple versions of two different labels and finally ordered a test order of 25 labels to confirm the labels looked exactingly are they appear on their website. Well they did. At that point I wanted to make a couple changes of what I felt would be simple changes to the label size and a line Text. SORRY, NO CAN DO. You will need to completely redo your design from Scratch. So as I stated to the Uprinting C. S. Rep. Because I have to completely redo all my work, and would have to each time I made a change., I'll start by dropping them. Move on, you've been warned.

Date of experience: September 16, 2018
Oregon
1 review
1 helpful vote
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You pay $35 per proof to receive your proof on very thin photocopy paper. I understand printing for a color check, but paying $35 per proof which is more than how much it costs for half the order printed and not being able to actually feel the paper seems like a rip off. When I did a live chat, to confirm for $35 per proof all you receive is it printing on photo copy paper and not cut to scale just shown the trim lines, the agent said yes and apologized that the site didn't have detailed information on how the proof was going to be printed. If I knew that, I would have just approved it via PDF email for free instead of paying $70. I have never ordered a proof before and it not come on the exact material it was being printed on. Very disappointed and felt slighted of paying $70 for basically nothing useful.

Date of experience: July 3, 2023
California
1 review
2 helpful votes
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After chatting with customer service about an order and read the reviews here, I felt compelled to post one of my own.

I was charged $42 for shipping from Van Nuys to my residence in San Diego, that isn't acceptable.

They blamed UPS on the rates, however as I work in logistics I have access to the same things they do. Even factoring in moving a smaller amount of product than they do, UPS's costs were less than half of theirs to ship.

They make a fine product in my experience but i will not pay $42 for shipping on items that weigh less than a pound combined, especially when they are located two hours from my home is 3 hours south.

Edit: After further review of the orders, they do not bundle all products together. I order three sets of 250 stickers, they ship them individually.

Date of experience: May 15, 2019
UPrinting S. UPrinting Rep
over a year old

Thanks for sharing us your feedback, Derek. We understand what you are saying. We print and ship your items as quickly as possible, which is why at this time we do not offer group shipping. For your future orders, what we can do to help you is to ship under your FedEx or UPS account at your rates. If you want to discuss your concerns further, feel free to open a live chat session or call us at 888-888-4211.

New York
2 reviews
0 helpful votes
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AMAZING!
June 30, 2017

I needed to order some tags for our business and after placing the order Uprinting called us the next day to fix our order. The quality of our logo wasn't right and Joe helped us make it look AMAZING! He even noticed we placed the order wrong and switched it so we got the same thing for a cheaper price. It also came 6 days early, and we love them! Will definitely be reordering more when we run out.

Date of experience: June 30, 2017
Texas
1 review
0 helpful votes
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Never again
June 15, 2021

I'm ordered twice from this company and every time, the product is said to be "in production" and doesn't get delivered on time. Customer service is horrible and says "it's in production there's nothing we can do". I had two orders, tried to eventually cancel because the delivery time kept moving, was told it was in production and couldn't do anything. Had to dispute with my credit card and cancel payment. A month later I received an email that they couldn't complete my order and they were cancelling it. Never again!

Date of experience: June 15, 2021
UPrinting S. UPrinting Rep
over a year old

Hi, Michelle. We are sorry that your order was not delivered when expected and for any difficulties encountered in trying to adjust or cancel it. We would be more than happy to take a closer look at your orders. Would you be able to update your review to include your order number(s) so we can review them and follow up with you? Thank you.

Customer Care

Georgia
1 review
0 helpful votes
Follow IREI R.
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My last few orders have been totally messed up. But this last order tops it! They sent my labels with the wrong finish. Then they offered to send the correct labels. GREAT! When i received the labels they WERE A TOTAL DIFFERENT COLOR! My labels are tan and they sent me yellow! I contacted customer and was online with them for over an hour with no resolve. They were not helpful and they refused to correct it. They blamed it on their print machine. I'm so unhappy because now i have to push my release date back until i can find another label company. Smh... and let's not forget to mention how they charge super high shipping and it's per label. Even if you order everything together you are paying almost 20 dollars on shipping for each box of labels. RIP OFF! Requested to speak to a manager. Never heard a thing.

Date of experience: June 30, 2020
UPrinting S. UPrinting Rep
over a year old

Hello Irei, We appreciate you taking the time to leave us a comment/review with Uprinting. We are sorry to hear about your recent ordering experience. This feedback provides us an opportunity to ensure that you stay satisfied with our service & products as well as gives us an opportunity to get better. Will you please reply with your order# to our direct message? We will be happy to look into the concerns to further assist you.

Thank you,
Customer Care

North Carolina
1 review
9 helpful votes
Follow Mena F.
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Terrible Customer Service
February 10, 2020

I can not say enough about how terribly i was treated by their live chat agent, Jean Uriel - Uprinting - Customer Support. Their website is deceiving with the turn around time of production and shipping. Such a rip off. And a shame I really needed quick and speedy invitations.

Date of experience: February 10, 2020
Miles B. UPrinting Rep
over a year old

Hi Mena. We apologize to hear about your recent experience. Production and shipping are two separate things. It will always be production plus shipping and all are based off of business days. All delivery dates are based off when the file uploaded is approved for production. We apologize if that information was not explained properly. If you could send us a direct message and provide us an order number so that we may look into the chat with the agent mentioned and your order.

Florida
1 review
0 helpful votes
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Exceptional service
August 1, 2020

So far the best printing company I have worked with for my business. They are so prompt and the customer service is outstanding. Charles spent 40 mins on the phone with me to edit my design for my business flyers and my order arrived 5 days earlier than expected and the flyers looks amazing! Great quality I will always use them I love it

Date of experience: July 31, 2020
California
2 reviews
0 helpful votes
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Printing Purchase
October 28, 2024

Great online experience, easy to navigate website, fair pricing, excellent communication. A+++

Date of experience: October 28, 2024
Virginia
1 review
0 helpful votes
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Vehicle magnets
June 2, 2024

This is the second time I ordered vehicle magnets. This order involved larger magnets and more complex color graphics. I am very pleased with how they came out.

Date of experience: June 2, 2024
Arizona
1 review
0 helpful votes
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Wonderful service, quality and fast shipping!
March 7, 2022

I used UPrinting multiple times and, each print run was fantastic. The quality of the stickers are perfect, the service was faster than expected and the customer service was incredible. I highly recommend them and will continue using them in the future. Although I ordered the stickers very close to an event, it managed to come in time! I'm truly amazed.

Date of experience: March 7, 2022
California
1 review
2 helpful votes
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Absolutely terrible
December 27, 2021

They were good once, but not anymore, Customer service reps lie and pass the buck. If they say they will call you back, please don't believe it. If they give a date your order will be shipped, please don't count on it. Your business deserves better, and there are many other companies who do the same thing, but better.

Date of experience: December 27, 2021
Florida
1 review
2 helpful votes
Follow M R.
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They sent the wrong size print by a quarter of an inch and argued that they did everything right. Won't help the customer in any way. Don't waste your time and use a reputable company that truly understands customer service

Date of experience: December 3, 2020
UPrinting S. UPrinting Rep
over a year old

Hi Maria,

We appreciate you taking the time to leave us a review regarding your recent order. We truly apologize that your order was printed smaller than intended. This feedback provides us an opportunity to ensure that you stay satisfied with our service & products as well as gives us an opportunity to get better. We would like to hear more about your experience with UPrinting and will be sending you a direct message shortly.

Thank you,
Customer Care

New York
1 review
5 helpful votes
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The first time I ordered from them the shipping was only $14 for over 1000 bookmarks, now they want to charge me $31 for 150 bookmarks. No thanks, UPrinting, I prefer not to get ripped off. That's how much the bookmarks themselves cost.

Date of experience: June 7, 2019
Miles B. UPrinting Rep
over a year old

Hi Pam. We believe you are seeing a premium shipping option instead of the rate for standard shipping. If you would like to send us a direct message on here or Twitter, we will be happy to further investigate your concerns.

Customer Care

Illinois
1 review
4 helpful votes
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BAD
December 8, 2020

Printed my swimming photo mural with words on it. I did not send my photo with r o it. It printed that way. They would NOT reprint or offer refund. My proof did NOT have it. Ironically one of the guys name is RoY, lol l! Horrible! Waste of $120! Do not recommend. Bad customer service!

Date of experience: December 8, 2020
UPrinting S. UPrinting Rep
over a year old

Hello, We appreciate you taking the time to leave us a review with Uprinting. We are sorry to hear that your poster is printed with a word "RO". This feedback provides us an opportunity to ensure that you stay satisfied with our service & products as well as gives us an opportunity to get better. We are not able to locate this order, will you please send us a direct message with the order#? We will be happy to assist you further.

Thank you,
Customer Care

New York
1 review
1 helpful vote
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Inexpensive decals. They look great. Bought them for indoor use but purchased the outdoor ink. I put one on my vehicle for a test. Within a month it had washed out badly. I emailed customer service just to let them know. I didn't get a response. I would like to note that I began to get annoying emails wanting me to give them a review as soon as the items were shipped out. By the time I kept them a few weeks I couldon't find a place to review them.
Will I use then again. Probably but not for anything outdoors as it doesn't hold up.

Date of experience: August 22, 2016
Virginia
1 review
0 helpful votes
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2-sided convention fabric banner with LED light
December 1, 2023

Amazing.
I really can't say enough positive things about UPrinting and their service. The banner was printed beautifully, the fabric is strong and high quality. The assembly of the frame is very easy and everything arrived so quickly. I will be ordering more of these in the future.

Date of experience: December 1, 2023

Overview

UPrinting has a rating of 4 stars from 291 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UPrinting most frequently mention high quality and delivery time. UPrinting ranks 10th among Printing sites.

service
69
value
66
shipping
67
returns
47
quality
63
This company responds to reviews on average within 13 days