GotPrint.com

The company has declined in the quality of there materials and services. I recently purchased a car magnet and to no fault of mines began to not work consistently falling. When I contacted the company they offer a $5 credit as a resolution. Shoppers beware of this company.

No matter how many times I ask for clarification on my my foil prints can't be completed, the only answer I get back is " The files that you uploaded are not print ready. The file is missing the foil channel setup. Refer to our special instruction guide." The issue is that I have the channel setup. I read the instructions upwards of 15 times, sent screenshots of the file structure, and asked for more information, but I just get that same message over and over. The last one they sent was highlighted, as if I missed it the first 4 times. It's unbelievable.

Placed an order on the 15th with overnight shipping and was told it would be delivered between the 21st and 27th. Got a call on the 27th to tell me they they haven't even printed it yet because they don't actually have employees to print the orders and are also out of paper to print with. I tried reaching out twice before and they only have one customer support person on their website's Live Chat who isn't even connected to the company and just sends an email to the company on your behalf... which they take over 2 business days to read.

This is one of the most frustrating things I have EVER encountered. They have constant network issues, and the website just freezes of its own accord. You save a project, and the project disappears. It also won't let you buy more than one thing! F'n Crazy!

I linked GotPrint from Google because it advertised free shipping.

After going through the design, the free shipping was not eligible.

I called the company and they said they do not honor 3rd party coupons. The customer service rep, named Jim, said he had not been familiar with Google in a patronizing fashion. I asked if I could speak to a manager and Jim gave me the runaround and said he would see if one is available. I was on hold for 15 minutes, Jim offered a link and an email that I could send and request free shipping.

When I read this review, Jim said that he did not patronize me. However, he still was unable to find a manager on duty.

I recommend VistaPrint.

I ordered business cards from GotPrint. Every single one was cut incorrectly and as a result they are all worthless. I used their website to let them know about it, I even sent pictures of the misprinted cards, and they told me it was "not our problem", paper can shift when it is cut! This is supposed to be a printing company and they can't even print cards straight! Worst of all, they refuse to make it right. Instead of reprinting the cards and making sure they were correct, they offered me a discount to reorder the same cards again. I have filed a dispute with my credit card company to have the charges reversed.

They will not fix their problems, and say its your fault.
I called because my business cards were cut wrong. They have a black background so the white on the edges was extremely upsetting. When I called I was told I had to go online and email my compliant, they do not do that over the phone. So to email I went. Every time I emailed back I got the same generic answer. I order for a business so I have purchased a lot of business cards and never had an issue. All they would say is that 'a reprint will only cause the same results." I will be using one of their competitors from now on. I will not pay the same company twice for the same product when they screwed up.

The bookmarks they designed were such a vibrant color. The price is great and I will definitely order additional products in the future. My biggest issue was getting kicked out of the payment screen and I had to submit a few times, just to get a payment made.

I have ordered from this company for many years but I'm sad to say I will no longer be a customer. Is the quality good? I would say most of the time even though their color matching has changed over the years and you never know anymore what shade it will be from run to run.

I believe this company in their desire to grow have lost touch with quality control and with the customers that have made them who they are today.

I believe one of the worst aspects of this company is there lack of customer service. I also know that I was willing to except that until now because of their prices. Now though they have raised their prices to a point that I can get printing elsewhere and also customer service as well. Thus I say goodbye Gotprint.

GoPrint sent me the worse quality product. They have so-called 5-stars reviews online. When I received the business cards from them, they turned out to be the worse possible quality. All the colors are off and the face color has a red tint. The contact information is not possible to read because everything is washed out. They have poor-quality paper and the same quality ink. I Never will recommend them. Need to have a little bit of self-respect and look at the product before you send it out to people.

We've spent thousands of dollars with Got Print over the years and had good luck until this year. We had over 50 different business cards printed and they arrived in very poor quality. We ordered in March and have been trying to get the solution resolved since the cards arrived. They finally agreed to reprint some of the business cards and they arrived and were as bad as the ones they were replacing. Customer service has been awful throughout the entire process. We will be using a different vender from now on.

I have been ordering from gotprint for 20 years or so with no problems. The last 2 orders I made were wrong card stock. One was suppose to be stickers for a product I sell. I contacted them as soon as I got the wrong item. They said I had to open a case online. I am on a timeline for a craft show I have coming up. No one on the phone could help so this dragged out. Finally all they would do is give me a 50 credit. That also dragged on. Finally replaced my order and it indicated 2 to 6 day shipping so I thought I still had enough time. When I checked out the delivery window was something like 2 to 16 days. I have checked everyday and they finally shipped. Just checked tracking and they will arrive the day after the craft show ends. Now I have just a few days to come up with some kind of label for 1000 products. I think customer service dropped the ball here. I explained the situation and they really didn't seem to care. Very disappointing.

I was looking for a print company and found GotPrint online. Tried to order samples and the order never came in. I called and spoke to two people who basically didnt care. I then decided to place an order and found everything pointed to "send it and if its wrong then its on you; we dont check anything". We just print what you send. So when I called to verify another person was everything but helpful. I decided to search reviews and found tons of bad ones and only 2 that got lucky. So I say for $20 more and some one who will check the work. Find another printer company. This was bad from the start. Glad I followed my own instincts.

This company is so screwed up they don't know one end from the other. I don't even know where to begin. The order process is so screwed up. Their website is screwed up. If your designs get rejected they proceed with your order anyway and charge your credit card. Their customer service cannot do anything to help you and of course they lie through their teeth so basically their customer service is worthless. All I wanted was 1 order of business cards and what they tried to give me is 4 orders. I tried to intervene when I saw charges on my credit card and that is when I had to deal with their customer service. Did I mention the cancellation fee? Yea, that's another $15 per order. Like I say... don't even consider doing business with these people. I would give them zero stars if I could.

I am a first time customer. It stated very clearly on the website. Free Shipping. It gave you a code. The code is invalid. I called Customer Service, the gentlemen on the phone said that coupon code expired April 2019. They should update the coupon code unless it's just a come on so us new customers can order. How is it the business cards is $8.00 & the supposedly free shipping is double the amount. Actually it's $8.52. To me this is false advertising & the customer service can't even accommodate you. Bad Service. I wouldn't want to recommend this company to anyone until they correct the problem.

I ordered some flyers for my business. Originally I was extremely excited about the product and the price. However, I paid for overnight shipping. After 6 days of not receiving my order, I called and inquired. I then found out that their production time was 10 days and then the overnight would occur. I placed this order on January 5. Today is january 10 and im still being told that the order won't ship out until the 21 and wont arrive till the 24. Where is this overnight? Where is this 10 days? When confronting the customer service rep his only response was he could issue me a full refund and cancel the order. Extremely bad customer service and very impolite. How the hell you charge me for overnight production and shipping and then tell me I have to wait 3 weeks. This is bull$#*!!

I didn't read the reviews for GotPrint.com before ordering and I am paying for it! Waste of time and money! I ordered business cards from this company because I wanted to try a new company. BIG MISTAKE. My business cards were printed crooked and off-centered. When I contacted customer service, they said it was because I uploaded it that way. I used a professional to format my business card template. When I went in to double check, the proof was correct. I sent them another copy of my proof and asked for replacement of my business cards correctly printed based on the proof I provided. That was 3 weeks ago and I have yet to hear back from them. I attached my perfect proof below.