They left a margin on 2 sides of 2 different cards and tried to blame me. I've printed tons of stuff from them without a problem before because it was a solid color, but this card took some careful cutting and they just couldn't follow through properly. The cards are garbage and that's the last time I ever order from them. I would not recommend any job that is beyond a single, solid color.
Hello DS,
When you upload your files, there are 3 lines on the template. The blue line is the safe zone, anything within that will print, the red line is the ideal cut line and the black line on the outside is the bleed line, so if there is any shift during the cutting process you are not left with an uneven border. Can you please send a private message with your order number, so we can look into this further?
Thank you