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Terry O.

Contributor Level

Total Points
80

1 Review by Terry

  • GotPrint.com

7/15/22

I linked GotPrint from Google because it advertised free shipping.

After going through the design, the free shipping was not eligible.

I called the company and they said they do not honor 3rd party coupons. The customer service rep, named Jim, said he had not been familiar with Google in a patronizing fashion. I asked if I could speak to a manager and Jim gave me the runaround and said he would see if one is available. I was on hold for 15 minutes, Jim offered a link and an email that I could send and request free shipping.

When I read this review, Jim said that he did not patronize me. However, he still was unable to find a manager on duty.

I recommend VistaPrint.

Tip for consumers:
Go VistaPrint

Products used:
Did not provide any customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user erinas1
Alex M. – GotPrint.com Rep

Hello Terry. In general, any coupons we offer are on our coupon page on the website and the screenshot you have provided is just a search for free shipping and shows a link to the Gotprint website, not any offer for free shipping. As for your phone call, all our calls are recorded and we have management review it. Thank you

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