They are the worst to work with. I have ordered twice and both times the dress never shipped, I never got a refund, had to file with my credit card company to get my money back. They will say your dress will ship on such and such date, that will come and go, you will never hear anything about it shipping late. When you submit a help request they will reply saying sorry, your order is delayed to ship and will now be shipping at another date way in the future. They are such a bunch of liars. None of my daughter's friends got their dresses in time for hoco. Don't buy from them unless you want to waste your time and money.
Hi Shannon,
Thanks for your feedback. We're so sorry to hear that your package never arrived and a refund was never given. I want to personally look into this issue. Please email us at resolution@lucyinthesky.email so we can find a resolution.
-Kate