GotPrint.com

I worked with gotprint through their reseller program for over 15 years. Last year I started complaining heavily about their customer service and lack of empathy. I got no real change and so I moved my complaints to social media, instead of working with me or attempting to better their business practices I got threatened to stop posting critics or else my account (which again I've had for 15 years) would be closed. I continued to complain and they closed my account and even blocked me from posting anything bad about them. They took the critics like a spoiled child instead of an accredited business looking to fix their bad customer service. They doubled down and now put my business in danger because since they closed my account I have not been able to go in and reorder for customers I've had for over 10 years. Something needs to be done about how they treat and hurt people.

I couldn't get anywhere designing a business card as I want it. I called customer service and she told me she couldn't stay on to help me. So, I struggled to get it right. In order to save my design, I had to sign up, which I tried to do. The website wouldn't let me sign up, so I called. She told me I had to clear my cache. I didn't want to do it, but I did it anyway. Still didn't work, my design was lost and the woman on the phone said, "Oh well."
Great department of SALES PREVENTION.
I'm taking my companies' business elsewhere, all 300 employees.

I placed an order on 3/14 with next day shipping. They said the estimated arrival would be 3/17-3/23. It is now 3/25 and they have not even shipped my order. I've called and emailed them multiple times and they keep giving me the same answer, the order will ship out once it's done being printed. Then why did I pay extra for next day shipping? Such a scam. DO NOT USE GOTPRINT

Not only was the ordering process super easy, but they're online editor made the process seamless. The order came fast as promised, and the cards came more beautiful than I ever would have expected especially for the price 11 out of 10!

I have been using gotprint for many years, mostly with no reportable issues. Recently, I ordered business cards (3-sets), and one set was cut incorrectly. I contacted customer service to see if I could get the one set redone. My issue was escalated to "quality" who basically does not interact with customers, and just provides canned responses with no real information, many days later. Finally, after multiple calls, over weeks, for specifics, the missed cuts were blamed on the art file. I'm not sure how that can be... same art file for all three sets, and on gotprint templates. They refused to reprint. Definitely NOT satisfied at all with my last print job.

I had to ask for online chat help, and I got two different answers to my question, so I am hoping that my order looks as the second assistant said it would. Otherwise, a very good experience.

That was my initial feedback, before I received my postcards. Now, I love them. Outstanding, thank you!

I got confused and called your number and someone very helpful got me where I needed to be on the website. Just great. Wish I remembered who it was. Sorry about that. So far I am very impressed. Will see if that holds when get product

Very easy to work with. I messed up my original order and they were very gracious and gave me a credit to replace the cards. I thought that was super!

However I paid for a 2 day delivery and received the cards 4 or 5 days later, other than that it was ok.

Process appear easy yet print execution is a toss up: never sure how is going to look. I did two different one, one was Ok the other was set off wrongly had to discard. One has to approve the product on line, but look is deceitful.

I ordered for the first time from gotprint recently. Previously i'd been ordering business cards for many years from another company but they had lost my artwork. I found gotprint and put together a simple card using one of their templates and it was an almost trouble-free process. I got error messages a couple times about something being out of the predesignated box area (where you fill in with the text of your choosing) but eventually i ignored that and ordered cards despite the warning. The cards had a color that matches the trim color i have been using for 29 years on my rental properties. However, when the cards arrived, i saw the color was much grayer and darker than what it appeared on my computer screen. The shipping was slow (2 to 3 weeks) but that didn't bother me. Overall I'm satisfied but i doubt i will order again due to the issue with the color. I know computer screens are not 100 percent accurate color, but this color is way off

1st time customer review.
I ordered 1000 business cards. My proof looked good...
My order came today. There is a "border" that i did not "create" on the bottom AND right side on the front.
The back has a border on the left side. If there was an issue, this should have been caught.
I called about the issue and was treated badly.
Lesson learned: you get what you pay for with companies like this.
One POSITIVE note: Production and Shipping time was decent...

I ordered several hundred business cards that all have a flaw in them (a yellow ink line through them). I reached out about the issue trying to get it resolved and have only heard back 1 time since the month ago when I received them. So not only did I not have the cards for the event I needed them for, but they are absolutely no help at all. Will never use them again.

Couldn't hit the middle of a business card if they tried. Customer service is worthless at best. They are perfectly happy with cards that would be an embarrassment to you and your company.

I used got print since 2010, spending thousands of dollars every single year, mainly because their prices were the best, despite the many customer service issues, however, now their prices went up significantly, up to 100% for some products over the past year. Good luck staying in businesses after losing their only competitive advantage, price. I will shop for another printer, and you should look carefully at the competition prices before buying from them

I made the mistake of ordering 350 bookmarks for children and business cards. The proof was correct on their proofing screen, they sent a notice THEY had proofed it, yet the finished product was horribly distorted. They said it was our fault as the image wasn't proportioned correctly. Yet on the computer screen it looks perfect. Rather than offer to help fix images to be correct for their program, I basically got two Tough $#\£ responses!

Poor quality cutting on the business cards. Some have obvious wide areas of white on the right side. All going in the garbage and my charity organization is out over $70 bucks and children will not get a bookmark for reading. Very disappointing experience!

My suggestion, go use Vista Print or a better customer service company.

There is absolutely NO personal service, despite the advertising on their site that claims, Personal Account Rep to "assist you through the ordering process and monitor your orders every step of the way". I have 4 emails, 2 phone calls (On hold over 15 minutes each), and 1 Chat over 9 days to correct one problem. Corrected it yesterday and this morning, same problem.:(
I finally did a Process As Is. Needless to say, so far a 1-star. After receiving product, I will reassess. But really, no matter how good the product is... is this non-customer support attitude worth it?
*I am ordering some samples for a company, so this is worth $1000s in business. GotPrint should be doing better.

They were good at one point but don't waste your time. Head over to. 4 over 4.com, minuteman press or some other printer. They have good printing and cheap comparable prices but don't let an issue go wrong with your order they screwed up because they will ask you thousands of questions then you have to submit an antiquated system claim on their website. It's so old I've never seen a site operate so slow. 10 days later someone emails you, not a phone call but an email to ask you a billion questions. Who got time for that! Please I'm done