GetaroomReviews 6,370

I booked a room through 5is site - it looked like it was the website of the hotel but this was a deception - and the nightly rate was reasonable - about £46. When I completed the sale it came to £143, "Tax recovery and service fees" had been added which I had not been made aware of in the usual, "total cost" manner of normal, honest websites.
I have not been refunded at the time of writing, but have raised the issue with trading standards.

I contacted getaroom.com, thinking it was the Hyatt guest reservation number... my mistake for not looking closer, but they made no effort to disclose this was a third party number (again its my bad for not asking, I guess). I needed to add a night to an already made group reservation and they were so eager to assist me. Needless to say, the room was a higher price, but I needed the night and figured I would go ahead and book, again still thinking it was Hyatt and it was the best I would do (My bad for trusting the internet search, you got me Getaroom.com, hope your are proud of your business model).

I then found out I could have gotten it way cheaper through a different site. I called customer service to see if there was any way to get a refund, of course that was denied. I tried to ask who exactly makes the "no-refund" policy and that's when the rep got really evasive with answering questions, and tried to steer the conversation elsewhere putting words in my mouth, I called him on it and he started to get offended. I asked to speak to a supervisor but "they were all busy." I eventually was given the "max one-time 15% discount" for my "trouble." The evasiveness on the phone was very apparent, It seemed like I was not the first person who had this type of experience. Never once did they offer to have a supervisor call me back, they just kept saying that they were all busy with other customers.

**Buyer beware** Always double check who you are dealing with

UPDATE: I was contacted by customer service after posting the above review. The customer service rep was much more understanding of the situation and listened to my concerns without all of the run around. She advised me the initial reps I worked with were most likely from an out of country call center and she was going to pass along my concerns with how the business is being conducted with them. She was much more friendly and was able to do the leg work to get me a full re-fund, for this I am grateful.

We are leaving Thursday for a cruise. I wanted to stay at the Travel Lodge for the parking, and the free shuttle. I noticed that somehow I was to check in on the 12/4. I needed to check in on 12/5, It took forever to cancel the 12/4 date. It didn't take but a minute to pay for another night. And then try to get back my prepaided for the wrong day. This went on for hours. After talking to David, the got to a good number, and that number got me to the reservation counter. Then I was assured that The cancellation would go through. I have C*******

This booking site is absolutely horrible. When I was entering information I wasn't too concerned thinking that there would be a confirmation page that showed all the charges prior to actually billing. THIS IS NOT THE CASE! They show you the room price, ask for your information and then bill your card. Only after they have billed you do you see the taxes and fees they charge which are atrocious. This site cost $30 more than booking directly through the hotel. If I was aware of the cost of their fees prior to finalizing the booking I would not have followed through. This is a shady operation that does not disclose their charges before billing you. I would not recommend to my worst enemy. STAY AWAY!

I originally had a problem with my reservation, starting with I did not realize I had booked through a third party (Getaroom). When I received the confirmation, I was surprised that I was not dealing with the actual hotel, and the total was more than I thought I had booked.

My initial call, which occurred within about 30 min. Of receiving the confirmation notice, did not go well - they asserted that the reservation could not be canceled nor refunded... despite my direct prior conversation with the hotel who told me that was not because of them... but getaroom would have to manage the cancellation.

The good news is that before today was over, I had a direct call back from getaroom with a commitment to satisfactorily resolve my concerns. The caller was direct, pleasant and understanding of my complaint, and criticisms. This side of their customer service was substantially better.

My advise for those who wish to use getaroom is to simply read carefully what they put on the web page you are filling out. They actually tell you what they are doing. But because of the way they construct the page and their run their process it is easy to miss those details especially if you are in a hurry. If you follow that precaution, you should do fine with them.

I thought I was booking directly with the hotel. I didn't find out until I checked out and the hotel couldn't provide a receipt for my corporate credit card. I called and they refuse to provide a receipt with tier taxes necessary for my corporate credit card. They refused to put a supervisor or manager on the phone and when I insisted on being provided the the corporate phone number, all they gave me was another call center phone number. I will never be tricked into using this company again.

I booked 2 different hotels one by phone and one by the internet. I thought i was dealing directly with the hotels, i was wanting to stay at. As it turned out its a masquerade. They are third parties who lead you to believe you are dealing directly with the establishment you want to stay at. Theses multiple third party players are all connected to CCI. *******3575 getaroom/bogota etc. They charged 30-40 percent more in fees. Than what was quoted initially. I received no confirmations notices prior to or receipts at end of my stay. Good Luck trying to get any answers after you have made the reservation! Good Luck trying to get the hotel ( Hilton) you stayed at or your credit card (BOA) to help you! Its fraud plain and simple. Check out who is behind these companines CCI Getaroom. The whole situation reeks of criminality!

In thinking I was booking a room directly through the hotel site I was somehow redirected to this SCAM of a company! Upon completion of my reservation I noted the stated room price of $104 went to $148 due to bogus tax recovery charges and service fees. Directly after I contacted the horrible customer service department and was informed my card was already charged and absolutely no refunds! The owners of this company should be ashamed in literally stealing people's money! Please take my advice and DO NOT book through this unethical dishonest site!

Tried to book room at Baymont Inn in Plainfield, Indiana for 12-6-19, direct with hotel. GetaRoom pop-up appeared and took me away from original site. Ended up finishing in transaction on GetaRoom site, but date reverted from 12-6 to 11-30 (today's date). Tried to call to correct date, but was told it was confirmed and they could not refund. Contacted Baymont Inn, but they couldn't/wouldn't allow me to correct date either. DO NOT DO BUSINESS with GetaRoom!

Your service automatically changed my reservation to the day I made it instead of a week away like I intended. I called to cancel, and your guy said too bad, i had to cancel by yesterday even though i just made it 10 minutes ago.
I filled out this review, and a very nice lady called and fixed everything. I'm very pleased. The only reason I'm not giving a 5 is due to the system "defaulting" to the current date and causing this mixup in the first place.

UPDATE: I am happy to say customer service did call me within an hour of my initial review and have committed to taking care of my over charge concerns. The hotel is very nice and check in and the stay has been great. The correction will come after my stay. I am very impressed that they called me so quickly!
Will send an update after the stay.
I reserved a room and was given mis information regarding your company and the charges. I called back for clarification and still was not given a straight answer. I travel all the time and this has been one of the worst experiences with a travel sight

I did a search on my phone for a hotel and somehow ended up getting GetaRoom.com. OK I am an idiot on my phone... The adviser represented himself as working at the hotel and said this was the best rate as it was non-refundable. I accepted the reservation. Once I got to a computer I looked online and called the hotel to make a change and they said a 3rd party made the reservation, I was dumbfounded because I was told that I had made the reservation through the hotel. I asked about the rates and they basically laughed saying that I was overcharged by 50 bucks a night... I asked about the reservation and the hotel said it was refundable. I called Get a Room, asked for a supervisor after 10 frustrating minutes discussing it with the boiler room salesperson, I finally got to speak with the supervisor and she confirmed that the room was non-refundable. I told her that I spoke with the hotel and that it was refundable on their side. She put me on hold, I presume called the hotel, got the room cancelled and said my money would be credited back to my card. Kudos for the help, but mad as he77 that the original person portrayed themselves as being a part of the hotel chain. I was scammed, but they did make it right... well maybe, I will wait to see if I get my money back. I give them one star for being deceptive.

Booked a room on Tuesday and the rate on the front page was c. £121 and when i got the email confirmation I had been charged £178.46 - there was £57 for tax and fees! I took a look today and when you book the extra charges are shown but right at the end when you are nearly completing the booking and very small. Got to hotel and had to wait half hour for the hotel to find the booking. Then i have also been charged by the hotel as they hadn't had the money through. Shocking, this booking agent should close. Totally unethical

I am positive I booked my room through the Omni Hotel website and went to cancel my Friday reservation today was informed it was booked through getaroom.com and I would have had to cancel before Monday (5 days before) to get a refund. I asked them to please change my reservation to the next day, Saturday, November 23,2019 so I can watch my son play basketball and they will not. They give me a website to write in to and stated no supervisor was able to help me on the phone.